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Blue Screen - anti3duag.dll & win32k.sys - WinXP - Dell Dimension 9150


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#1 mattitude

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Posted 27 August 2010 - 11:18 AM

Hey guys!

I've posted in many other forums but I haven't received much of a response at all! Hopefully I will will get one here! :thumbsup:

My problem is:

I was scanning my computer with Malwarebytes on my user account. I told the rest of my family not to log on to their accounts as I am scanning, but another member of my family forgot and logged onto their user account, and came told me that the screen is just black. There was nothing I could do so I held the button on the processor to shut it down. I waited for a bit and then turned it back on. The processor started up but then it shut down and a blue screen appeared!

I have posted what the Blue Screen shows below. I have noticed that when I restart and it appears again, some of the information sometimes changes, like the file windows says is causing the problem!


What the Blue Screen shows:

"A problem has been detected and windows has been shut down to prevent damage to your computer.

The problem seems to be caused by the following file: ati3duag.dll <- this bit sometimes changes to something else when restarted

PAGE_FAULT_IN_NONPAGED_AREA <- This bit sometimes changes when restarted

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

If problems continue disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select advanced start up options and then select Safe Mode.

Technical information:

*** STOP: 0x000000FC (0xAE921828, 0x00000001, 0xBF12c66B, 0x00000000) <- these numbers/letters change when restarted

*** ati3duag.dll - Address BF12c66B base at BF0B2000, DateStamp 42f1834d <- sometimes this appears, other times it doesn't

Beginning dump of physical memory.
Physical memory dump complete.
Contact your system administrator or technical support group for further assistance."

I restarted the computer and a black screen appeared with different options:
Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt

Last Known Good Configuration (your most recent settings that worked)

Start Windows Normally

I've tried:
Last known good configuration
Start Windows Normally.

The blue screen appeared again when I tried these.

I ran it in safe mode, which worked fine! Here, I tried doing a System Restore but it made the Blue screen appear again when I clicked to run it.

I recently installed the programs 'Nero Burning ROM' and 'Daemon Tools'. I've read on other forum posts that 'Daemon Tools' may have caused the Blue Screen (something to do with the drivers i think). I went on Safe mode and tried uninstalling Nero Burning ROM, and the blue screen appeared before i could uninstall it fully. The same happened with Daemon Tools and this is part of what the Blue screen showed when trying to uninstall Daemon Tools:

This time the Blue Screen said:


"The problem seems to be caused by this file: win32k.sys <- this seems to be a different file to the one that was shown above

Technical information:

*** STOP: 0x00000050 (0xD79A156C, 0x00000000, 0xBF80DDDE, 0x00000000)

*** win32k.sys - Address BF80DDDE base at BF800000, DateStamp 4c220f9a"

Anyone have any idea? Is there anything you need me to run to provide you with information?

Thanks,
Matt.

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#2 hamluis

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Posted 27 August 2010 - 11:54 AM

Hi :thumbsup:.

Do this...Start/Run...type msinfo32 and hit Enter. Click Components/Display. Post what's listed in the right screen for the 1st, 3d, and 4th lines.

Do you have your Dell drivers CD?

Don't do any of the following yet :flowers:. I need to figure out the correct drivers you need first.

The ati3duag.dll error...should be your video drivers. They are probably damaged, maybe not. In any case, I suggest uninstalling them (using device manager)...then running the chkdsk /r command...then reinstalling the video drivers.

Start/Run...type devmgmt.msc and hit Enter. Click Display Adapter, double-click the specific item now displayed. Click Driver tab, click the Uninstall button.

To run chkdsk /r....Start/Run...type chkdsk /r (exactly as shown here) and hit Enter. Type Y in response to new screen and hit Enter. Reboot the system.

The command will execute...then boot into XP.

Louis

#3 mattitude

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Posted 27 August 2010 - 01:14 PM

Hey hamluis, thanks for the reply!

Just tried starting the computer up in safe mode but the blue screen appeared! Sometimes safe mode works and sometimes it doesn't. I just thought i would mention though that this time, it came up with 'Ntfs.sys' as the error, not the 'ati3duag.dll' or 'win32k.sys' .

I restarted the computer and chose the 'Safe Mode with Networking' option. This worked! However, when I clicked run and ran msinfo32, I clicked components, which was fine. I then clicked 'Display' and the blue screen came up again. What should I do? Do you think I should keep trying?

I'm not sure if I received a Dell drivers CD or not, as I can't find it but I think you can install them from the Dell website. Here is the link to the Drivers installation page for my Dell Dimension 9150: Drivers & Downloads for XPS/Dimension 400/9150 Are they okay?

Thanks again!
Matt.

#4 hamluis

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Posted 27 August 2010 - 01:25 PM

I already found the drivers page...problem is that there are multiple drivers listed as possible for your system...that's why I asked for the msinfo32 data.

The ntfs.sys error...could be a bad one. It's usually indicative of a problem with the named file itself...the NTFS file system...or the hard drive itself.

Yes, you should try to get that info via msinfo32.

Let's try the following also:

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html.

Double-click BlueScreenView.exe file.

When scanning is done, Edit/Select All.

Then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.

Louis

#5 mattitude

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Posted 27 August 2010 - 01:56 PM

Oooh i see! Well I've managed to find the information in the Components -> Display section, without it crashing!

Here is what it says in the box in the Display section:

1st Line: Name: RADEON X600 256MB HyperMemory
3rd Line: Not Available
4th Line: Adaptor Description: ATI Technologies Inc.

Should I still try the BlueScreenView?

Thanks man,
Matt.

#6 hamluis

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Posted 27 August 2010 - 01:59 PM

Yes, it won't hurt anything and will give us more info on the BSODs, thanks :thumbsup:.

Your Video Drivers

Louis

Edited by hamluis, 27 August 2010 - 02:00 PM.


#7 mattitude

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Posted 27 August 2010 - 02:23 PM

Done it! Just thought I'd let you know that i'm typing all of this from my laptop, as Mozilla Firefox doesn't seem to open in Safe Mode! I downloaded BlueScreenView on my laptop and transferred it to my computer via USB stick :thumbsup:

Anyway here is the BSOD.txt log:

==================================================
Dump File : Mini082710-08.dmp
Crash Time : 27/08/2010 20:14:40
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xc44e7168
Parameter 3 : 0xf806a5e8
Parameter 4 : 0x00000000
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini082710-08.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini082710-07.dmp
Crash Time : 27/08/2010 19:48:53
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xbf12c456
Parameter 3 : 0xae7a5714
Parameter 4 : 0x00000000
Caused By Driver : ati3duag.dll
Caused By Address : ati3duag.dll+7a456
File Description : ati3duag.dll
Product Name : ATI Technologies Inc. Radeon DirectX Universal Driver
Company : ATI Technologies Inc.
File Version : 6.14.10.0331
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini082710-07.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini082710-06.dmp
Crash Time : 27/08/2010 19:40:48
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x10000050
Parameter 1 : 0xa0658180
Parameter 2 : 0x00000001
Parameter 3 : 0x805519e9
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7a9e9
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5973 (xpsp_sp3_gdr.100427-1636)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini082710-06.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini082710-05.dmp
Crash Time : 27/08/2010 19:05:06
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x10000050
Parameter 1 : 0xc1c67438
Parameter 2 : 0x00000000
Parameter 3 : 0xf8641e4a
Parameter 4 : 0x00000000
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+24e4a
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini082710-05.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini082710-03.dmp
Crash Time : 27/08/2010 16:01:42
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x10000050
Parameter 1 : 0xaf1ac000
Parameter 2 : 0x00000001
Parameter 3 : 0xbf024515
Parameter 4 : 0x00000000
Caused By Driver : ati2dvag.dll
Caused By Address : ati2dvag.dll+12515
File Description : ATI Radeon WindowsNT Display Driver
Product Name : ATI Radeon WindowsNT Display Driver
Company : ATI Technologies Inc.
File Version : 6.14.10.6561
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini082710-03.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini082710-02.dmp
Crash Time : 27/08/2010 14:21:26
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x401041c7
Parameter 3 : 0xafb036a4
Parameter 4 : 0x00000000
Caused By Driver : ati3duag.dll
Caused By Address : ati3duag.dll+10e0c2
File Description : ati3duag.dll
Product Name : ATI Technologies Inc. Radeon DirectX Universal Driver
Company : ATI Technologies Inc.
File Version : 6.14.10.0331
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini082710-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini082710-01.dmp
Crash Time : 27/08/2010 12:39:28
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x10000050
Parameter 1 : 0xe298da90
Parameter 2 : 0x00000000
Parameter 3 : 0xbf0c5b03
Parameter 4 : 0x00000002
Caused By Driver : ati3duag.dll
Caused By Address : ati3duag.dll+13b03
File Description : ati3duag.dll
Product Name : ATI Technologies Inc. Radeon DirectX Universal Driver
Company : ATI Technologies Inc.
File Version : 6.14.10.0331
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini082710-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini082610-03.dmp
Crash Time : 26/08/2010 18:43:32
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0xfffce008
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x8052392d
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4c92d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5973 (xpsp_sp3_gdr.100427-1636)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini082610-03.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini082610-02.dmp
Crash Time : 26/08/2010 15:38:15
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x10000050
Parameter 1 : 0xdead0800
Parameter 2 : 0x00000001
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : ati3duag.dll
Caused By Address : ati3duag.dll+eaeaf
File Description : ati3duag.dll
Product Name : ATI Technologies Inc. Radeon DirectX Universal Driver
Company : ATI Technologies Inc.
File Version : 6.14.10.0331
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini082610-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini082610-01.dmp
Crash Time : 26/08/2010 15:31:20
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xbf12f05c
Parameter 3 : 0xae6c1670
Parameter 4 : 0x00000000
Caused By Driver : ati3duag.dll
Caused By Address : ati3duag.dll+7d05c
File Description : ati3duag.dll
Product Name : ATI Technologies Inc. Radeon DirectX Universal Driver
Company : ATI Technologies Inc.
File Version : 6.14.10.0331
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini082610-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
==================================================

Thanks!
Matt.

#8 hamluis

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Posted 27 August 2010 - 02:52 PM

Yes...uninstall those video drivers, as suggested.

Louis

#9 mattitude

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Posted 28 August 2010 - 09:43 AM

Hey again Louis,

I managed to uninstall the HyperMemory drive in the Display Adaptors section. There is also a secondary one aswell! Should I also delete this one? It's called 'RADEON X600 256MB HyperMemory Secondary'.

Thanks for your help,
Matt.

Edited by mattitude, 28 August 2010 - 09:52 AM.


#10 hamluis

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Posted 28 August 2010 - 10:18 AM

Yes...ATI cards that I have will always display two adapters.

Louis

#11 mattitude

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Posted 28 August 2010 - 11:43 AM

Okay I've uninstalled the secondary one and ran the other command and rebooted :thumbsup:

Windows has been checking the file system on C: for quite a while.

Stage 1 of 5 has completed
Stage 2 of 5 has completed
Stage 3 of 5 has completed

But the next one: CHKDSK is verifying file data (stage 4 of 5) has been stuck on 24 percent completed for quite a while. Should I just leave it?

Thanks alot,

Matt.

#12 hamluis

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Posted 28 August 2010 - 12:34 PM

It's fine as is...Step 4 normally takes the most time. Step 5 should take longer than 1-3 but less time than Step 4. Patience is the key :thumbsup:.

Louis

#13 mattitude

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Posted 28 August 2010 - 12:42 PM

Okay cool! :flowers:
Hmm it's still stuck at 24 percent. And just a second ago, the processor made the noise it makes when it shuts down. It's still on, but it isn't as loud :thumbsup:
Everything is still on the monitor too. How much longer do you think I should leave it on 24 percent before messaging you again?

Thanks alot!
Matt.

#14 hamluis

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Posted 28 August 2010 - 01:42 PM

There's no point in messaging me...about chkdsk /r and the time it might take...I've had extensive experience with it :thumbsup:.

Just let it be...the time that it takes to complete its attempts to repair...varies according to two factors:

a. Size of the drive/partition it is dealing with. Larger means longer.

b. The condition of the drive/partition and files thereon. The more fixing required, the longer the process of attempting to repair. If the hard drive or NTFS partition is damaged...the longer the process.

If there is a real problem with any of those items...my experience is that chkdsk /r will throw up an onscreen error message.

Although none of your BSODs indicate a problem with either the file system or the hard drive...such could be the case. If it's a problem with NTFS, that will usually force chkdsk /r to halt, with error message. If it's a problem with the hard drive...it may halt with an error message and it may just stop.

If it does just stop...the best way to confirm/refute a problem with the drive (not the partition) is to run the appropriate hard drive diagnostic, after moving any valued data files from the drive/partition.

If there is a problem with the partition and there is no error message...sooner or later the partition won't be able to be read by Windows...at which point recovery software and deletion of the partition may be necessary.

Soooo...my advice at this point...let chkdsk continue to try. Nothing to lose but a little time.

Louis

#15 mattitude

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Posted 28 August 2010 - 02:19 PM

Okay thanks a lot Louis! I'll just leave it then :thumbsup:
It's still at 24 percent completed. Earlier when I said the processor made the noise it makes when it shuts down.. i think it might have been the hard drive that shut down!

Thanks man,
Matt




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