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Am I still infected?


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#1 Roxxannae

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Posted 27 August 2010 - 09:16 AM

Hello everyone,

It's been awhile since I've been on here (I've made a new account). About an hour ago, I was happily doing my thing of playing online games and such, when BAM! Many trojan horses decided to swamp my computer. I quickly turned off my modem and went ahead to scan and remove the buggers before they did much harm to the computer. It's been awhile since I've been infected however, and am unsure if I have truly gotten rid of these problems on my computer.

As far as I know, I accidentally clicked on a link that a friend sent to me on Yahoo! Messenger, one of those autobots that you tend to get. Whoops. I've heard that they're annoying to get rid of. Anyway...I'll try to not rush so much in the future thanks to that.

I have no idea if I've gotten Google redirects or anything else, because my computer is currently not back online (I'm typing this on my laptop). I do not intend on putting it online until I get some further instruction anyway.

Hopefully I can be helped out in some time, but I don't mind waiting, as I can do my regular things on my laptop as well. Thank you to anyone in advance that can help, and I'm awaiting my first instruction.

Roxxi

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#2 Budapest

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Posted 01 September 2010 - 02:10 AM

Please download Malwarebytes Anti-Malware and save it to your desktop.Download Link 1
Download Link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 Roxxannae

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Posted 01 September 2010 - 03:59 AM

Whoops - I accidentally did a full scan, but it picked some stuff up. Here's the log:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4519

Windows 6.1.7600
Internet Explorer 8.9.7600.16385

1/09/2010 4:51:42 PM
mbam-log-2010-09-01 (16-51-42).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 227589
Time elapsed: 29 minute(s), 53 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\Lauren\AppData\Local\clocwigdd\ebklprnshdw.exe (Rogue.SecuritySuite) -> Quarantined and deleted successfully.
C:\Users\Lauren\AppData\Local\Temp\mkcxhunr.exe (Rogue.SecuritySuite) -> Quarantined and deleted successfully.
C:\Users\Lauren\AppData\Local\Temp\wtpvaae.exe (Rogue.SecuritySuite) -> Quarantined and deleted successfully.

Okay, that doesn't make me too happy. Grrr. Hopefully this can be sorted out still.

#4 Budapest

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Posted 01 September 2010 - 05:11 AM

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 Roxxannae

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Posted 01 September 2010 - 06:12 AM

Here's the results of that scan:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 09/01/2010 at 07:06 PM

Application Version : 4.42.1000

Core Rules Database Version : 5439
Trace Rules Database Version: 3251

Scan type : Complete Scan
Total Scan Time : 00:29:04

Memory items scanned : 332
Memory threats detected : 0
Registry items scanned : 7315
Registry threats detected : 0
File items scanned : 103566
File threats detected : 13

Adware.Tracking Cookie
C:\Users\Lauren\AppData\Roaming\Microsoft\Windows\Cookies\lauren@atdmt[2].txt
C:\Users\Lauren\AppData\Roaming\Microsoft\Windows\Cookies\lauren@doubleclick[2].txt
C:\Users\Lauren\AppData\Local\Temp\Cookies\lauren@atdmt[2].txt
C:\Users\Lauren\AppData\Local\Temp\Cookies\lauren@bs.serving-sys[1].txt
C:\Users\Lauren\AppData\Local\Temp\Cookies\lauren@serving-sys[1].txt
C:\Users\Lauren\AppData\Roaming\Microsoft\Windows\Cookies\lauren@doubleclick[1].txt
.doubleclick.net [ C:\Users\Lauren\AppData\Roaming\Mozilla\Firefox\Profiles\e99d785r.default\cookies.sqlite ]
.collective-media.net [ C:\Users\Lauren\AppData\Roaming\Mozilla\Firefox\Profiles\e99d785r.default\cookies.sqlite ]
.collective-media.net [ C:\Users\Lauren\AppData\Roaming\Mozilla\Firefox\Profiles\e99d785r.default\cookies.sqlite ]
.collective-media.net [ C:\Users\Lauren\AppData\Roaming\Mozilla\Firefox\Profiles\e99d785r.default\cookies.sqlite ]
.collective-media.net [ C:\Users\Lauren\AppData\Roaming\Mozilla\Firefox\Profiles\e99d785r.default\cookies.sqlite ]
.atdmt.com [ C:\Users\Lauren\AppData\Roaming\Mozilla\Firefox\Profiles\e99d785r.default\cookies.sqlite ]
.atdmt.com [ C:\Users\Lauren\AppData\Roaming\Mozilla\Firefox\Profiles\e99d785r.default\cookies.sqlite ]


Also, my sister is throwing a tantrum so I might have to wait til tomorrow to perform further instructions, but I'll be reading up on the laptop.

#6 Budapest

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Posted 01 September 2010 - 04:02 PM

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 Roxxannae

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Posted 04 September 2010 - 05:10 AM

Sorry for my delayed response, was waiting to be able to put the internet onto this computer. Scan results are below:


C:\Users\Lauren\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\16\7f534b10-1447a705 a variant of Java/TrojanDownloader.Agent.NAN trojan deleted - quarantined

*shakes fist at Java* :thumbsup:

I should be checking here quite often, as I am also working on the family computer a few meters away from me. My Mum is not very computer literate, and she's let it get really slow. There's no major problems that need to be addressed in these forums. But in case I don't reply, it's probably because I'm working on the family computer (and in turn, teaching my Mum a bit more about how to take care of the computer).

As for this computer, I'm not really noticing anything bad happening with it, as there are no google redirects, and AVG isn't kicking up about a load of infections entering my computer. That and there's no rogue anti-virus from what I see.

However I was thinking of swapping from AVG to Avast!. I didn't mind using Avast! as my main scanner before wiping this PC a year ago. Do you think that Avast! will do fine like AVG? Of course I'll make these changes when it's confirmed that my PC is clean, depending on what you think about it.

In addition, I need to get a proper firewall onto this computer, however all I can find are trial versions or ones that I can't understand very well. Are there any free firewalls that I can use that won't expire? I remember having Outpost Firewall and I didn't mind that, however it was only a trial version. There were a few that would conflict with a few games I used to play which was very frustrating as I could not fix it.

#8 Budapest

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Posted 04 September 2010 - 06:53 AM

Download this file and save it to your desktop:

http://download.bleepingcomputer.com/grinler/rkill.scr

Double-click the file to run it. A command window will open briefly. Then run a quick scan with Malwarebytes. Post the Malwarebytes log.

I personally think Avast and AVG are about as good as each other. It's a personal choice really.

I use Comodo which has anti-virus and firewall. However many people find Comodo difficult to use. But it may be worth a try.

For other options check out this topic: http://www.bleepingcomputer.com/forums/topic3616.html
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#9 Roxxannae

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Posted 04 September 2010 - 07:27 AM

Thanks for your opinions. I guess I will swap over to Avast! when all of these troubles are over.

As for the firewall, I will consider giving Comodo a try, since I never actually tried that one before. Thanks for all the useful info too! Will read that topic.

Anyway, here's the log:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4541

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

4/09/2010 8:26:33 PM
mbam-log-2010-09-04 (20-26-33).txt

Scan type: Quick scan
Objects scanned: 128789
Time elapsed: 3 minute(s), 49 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\wnxmal (Rogue.SecuritySuite) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Hah, it's back it seems. >_>

#10 Budapest

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Posted 04 September 2010 - 05:39 PM

Please do this again (make sure you update Malwarebytes):

Download this file and save it to your desktop:

http://download.bleepingcomputer.com/grinler/rkill.scr

Double-click the file to run it. A command window will open briefly. Then run a quick scan with Malwarebytes. Post the Malwarebytes log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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