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redirect issues

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2 replies to this topic

#1 outsidegirl


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Posted 26 August 2010 - 08:36 PM

Sorry, I am not used to using this type of help option, but I am also having redirect issues. May I please get some assistance?

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#2 outsidegirl

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Posted 26 August 2010 - 08:56 PM

I'm sorry, I should have explained that the redirect problems have been increasing over the past 2 weeks. I have run MalwareBytes in real time and safe mode, and have upgraded from Avast! free to Avast internet security. I also ran a Trend Micro Housecalls, but from what I have learned of this virus I have just been wasting my time. My son has offered to assist me in a complete reformat, but would this actually eliminate the virus?

#3 boopme


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Posted 26 August 2010 - 09:30 PM

Hello I've split you to your own topic so it's less confusing to all.
i need to know your OPerating system?
Also I need the Virus name...

Posting the MBAM log will probaly tell me.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

Your decision as to what action to take should be made by reading and asking yourself the questions presented in "When Should I Format, How Should I Reinstall?" In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. Wiping your drive, reformatting, and performing a clean install of the OS or doing a factory restore removes everything and is the safest action but I cannot make that decision for you.

Reformatting a hard disk deletes all data. If you decide to reformat, you can back up all your important documents, data files and photos. The safest practice is not to backup any autorun.ini or .exe files because they may be infected. Some types of malware may disguise itself by adding and hiding its extension to the existing extension of files so be sure you take a close look at the full name. After reformatting, as a precaution, make sure you scan these files with your anti-virus prior to copying them back to your hard drive.
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