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My Email Account Hacked? It just spammed all my contacts


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#1 rrgone

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Posted 26 August 2010 - 08:33 PM

Hope I'm posting in the right place this time. I had posted this same issue earlier here:
http://www.bleepingcomputer.com/forums/ind...p;#entry1905773



This morning everyone in my contacts list got an email from me that had no subject and contained a link to a canadian pharmacy. My wife came in and asked me about it and said she had clicked the link - that's how I know where it went to. Anyway, after I chewed her out for clicking on links in email, I sent a note to everyone in my contacts and told them not to click thru on anything from me.

I Use Windows Live Hotmail for email. I recently upgraded to Windows Live Skydrive but don't even know what that is. My email account is at msn.com (myusername@msn.com) and I have had this account for over 10 years because I need to keep the msn address.

This is a Dell Dimension 8400 running XP SP3. I keep the Windows security updates current and it's set to auto update.

I use IE 8.0 primarily for browsing, but also have FireFox installed and use it occasionally.

I have the full-suite Mcafee SecurityCenter (provided free with Comcast cable internet) installed and fully armed. I just ran a sweep that turned up nothing.

I have Webroot SpySweeper (provided free with MSN) set up with the default shields turned on. I just ran a scan that turned up nothing.

I have Advanced System Care Pro on subscription and just ran a deep scan that turned up nothing.

For about two months or so I have noticed my hard drive is occasionally running hard (it's noisy) when I am not doing anything that should be running the HD. I have tried looking at the processes running with Task Manager but don't see anything out of the ordinary there.

Thanks for reading. I am looking for advice.

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#2 boopme

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Posted 26 August 2010 - 10:05 PM

Hello I am moving you once more to the Am I Hacked forum.
First look at his.
What to do if your Hotmail webmail account is hacked

Now this How to receive help in the Am I Hacked? forum
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 rrgone

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Posted 27 August 2010 - 12:03 PM

Okay. Thanks boopme. I have followed the instructions at the links and changed passwords and other info at hotmail.

Do you think there is a chance that I have a trojan horse (?) or other malware on my pc? Is there something I can do now to check?

Thanks!

#4 boopme

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Posted 27 August 2010 - 02:54 PM

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.
Before you save it rename it to say zztoy.exe


alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 rrgone

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Posted 27 August 2010 - 05:11 PM

I can't get MBAM to update the database files. I get this error message:
MBAM_ERROR_UPDATING
(12029, 0, WinHttpSendRequest)

I verified internet connection. Uninstalled/reinstalled MBAB.
It did install ver 1.46 but the dbase is 4/29/2010, ver 4052, Fingerprints Loaded 227746.

Your link to mbab-rules.exe returns a "page not found".

Should I run MBAM with the 4/29/2010 database?

Thanks.

#6 boopme

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Posted 27 August 2010 - 07:10 PM

If you use a proxy server to access internet then enter it's specifications in MBAM.
Open MBAM,click Settings Tab then click Update Settings.
Enter proxy specifications in the fields of that window.

Or else your firewall or Antivirus is stopping it.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 rrgone

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Posted 27 August 2010 - 09:50 PM

Thanks boopme - it was McAfee that was keeping me from updating MBAM.
Here's the MBAM log file:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4492

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

8/27/2010 5:44:47 PM
mbam-log-2010-08-27 (17-44-47).txt

Scan type: Quick scan
Objects scanned: 140169
Time elapsed: 7 minute(s), 5 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\ieshowinfo.dynamicmedia (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\ieshowinfo.dynamicmedia.1 (Trojan.BHO) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


And here's the SAS log file:
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 08/27/2010 at 06:51 PM

Application Version : 4.42.1000

Core Rules Database Version : 5420
Trace Rules Database Version: 3232

Scan type : Complete Scan
Total Scan Time : 00:38:35

Memory items scanned : 268
Memory threats detected : 0
Registry items scanned : 6781
Registry threats detected : 0
File items scanned : 82197
File threats detected : 80

Adware.Tracking Cookie
acvs.mediaonenetwork.net [ C:\Documents and Settings\Tom\Application Data\Macromedia\Flash Player\#SharedObjects\ETH5ZDEC ]
cdn4.specificclick.net [ C:\Documents and Settings\Tom\Application Data\Macromedia\Flash Player\#SharedObjects\ETH5ZDEC ]
crackle.com [ C:\Documents and Settings\Tom\Application Data\Macromedia\Flash Player\#SharedObjects\ETH5ZDEC ]
ia.media-imdb.com [ C:\Documents and Settings\Tom\Application Data\Macromedia\Flash Player\#SharedObjects\ETH5ZDEC ]
media.entertonement.com [ C:\Documents and Settings\Tom\Application Data\Macromedia\Flash Player\#SharedObjects\ETH5ZDEC ]
media.kvue.com [ C:\Documents and Settings\Tom\Application Data\Macromedia\Flash Player\#SharedObjects\ETH5ZDEC ]
media.mtvnservices.com [ C:\Documents and Settings\Tom\Application Data\Macromedia\Flash Player\#SharedObjects\ETH5ZDEC ]
media.scanscout.com [ C:\Documents and Settings\Tom\Application Data\Macromedia\Flash Player\#SharedObjects\ETH5ZDEC ]
media.theonion.com [ C:\Documents and Settings\Tom\Application Data\Macromedia\Flash Player\#SharedObjects\ETH5ZDEC ]
media.washingtonpost.com [ C:\Documents and Settings\Tom\Application Data\Macromedia\Flash Player\#SharedObjects\ETH5ZDEC ]
media10.washingtonpost.com [ C:\Documents and Settings\Tom\Application Data\Macromedia\Flash Player\#SharedObjects\ETH5ZDEC ]
msnbcmedia.msn.com [ C:\Documents and Settings\Tom\Application Data\Macromedia\Flash Player\#SharedObjects\ETH5ZDEC ]
objects.tremormedia.com [ C:\Documents and Settings\Tom\Application Data\Macromedia\Flash Player\#SharedObjects\ETH5ZDEC ]
oddcast.com [ C:\Documents and Settings\Tom\Application Data\Macromedia\Flash Player\#SharedObjects\ETH5ZDEC ]
richmedia247.com [ C:\Documents and Settings\Tom\Application Data\Macromedia\Flash Player\#SharedObjects\ETH5ZDEC ]
secure-us.imrworldwide.com [ C:\Documents and Settings\Tom\Application Data\Macromedia\Flash Player\#SharedObjects\ETH5ZDEC ]
video.redorbit.com [ C:\Documents and Settings\Tom\Application Data\Macromedia\Flash Player\#SharedObjects\ETH5ZDEC ]
videos.mediaite.com [ C:\Documents and Settings\Tom\Application Data\Macromedia\Flash Player\#SharedObjects\ETH5ZDEC ]
.interclick.com [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\8tjqbexv.default\cookies.sqlite ]
.interclick.com [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\8tjqbexv.default\cookies.sqlite ]
.invitemedia.com [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\8tjqbexv.default\cookies.sqlite ]
.invitemedia.com [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\8tjqbexv.default\cookies.sqlite ]
.invitemedia.com [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\8tjqbexv.default\cookies.sqlite ]
.revsci.net [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\8tjqbexv.default\cookies.sqlite ]
.revsci.net [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\8tjqbexv.default\cookies.sqlite ]
.revsci.net [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\8tjqbexv.default\cookies.sqlite ]
.revsci.net [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\8tjqbexv.default\cookies.sqlite ]
.revsci.net [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\8tjqbexv.default\cookies.sqlite ]
.112.2o7.net [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.112.2o7.net [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.collective-media.net [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.eyewonder.com [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.foreignpolicy.advertserve.com [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.geelongadvertiser.com.au [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.geelongadvertiser.com.au [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.geelongadvertiser.com.au [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.invitemedia.com [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.invitemedia.com [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.invitemedia.com [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.kanoodle.com [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.media6degrees.com [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.media6degrees.com [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.media6degrees.com [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.media6degrees.com [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.media6degrees.com [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.msnbc.112.2o7.net [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.msnportal.112.2o7.net [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.tools.geelongadvertiser.com.au [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.tools.geelongadvertiser.com.au [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.z.blogads.com [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.specificmedia.com [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.interclick.com [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.interclick.com [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.invitemedia.com [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.invitemedia.com [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.invitemedia.com [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.invitemedia.com [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.revsci.net [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.revsci.net [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.revsci.net [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.revsci.net [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.fastclick.net [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.fastclick.net [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
eas.apm.emediate.eu [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.linksynergy.com [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.linksynergy.com [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.linksynergy.com [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.pexsupply.122.2o7.net [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.adbrite.com [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.adbrite.com [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.fastclick.net [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.adbrite.com [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.adbrite.com [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.adserver.adtechus.com [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
dc.tremormedia.com [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.fastclick.net [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.fastclick.net [ C:\Documents and Settings\Tom\Application Data\Mozilla\Firefox\Profiles\k9letx6c.default\cookies.sqlite ]
.microsoftwindows.112.2o7.net [ C:\Documents and Settings\Tom\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.atdmt.com [ C:\Documents and Settings\Tom\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]
.atdmt.com [ C:\Documents and Settings\Tom\Local Settings\Application Data\Google\Chrome\User Data\Default\Cookies ]



Thanks very much for your help! :thumbsup:
What were those 2 Trojans that MBAM found and deleted?

#8 boopme

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Posted 27 August 2010 - 10:11 PM

Hello. Trojan.BHO is a Trojan that secretly embeds itself into your web browser as a BHO (Browser Helper Object). Once inside your system, Trojan.BHO will download and display large amounts of advertisements and will redirect your browser to certain unsolicited web sites.


Plese do an Online scan with ESET and then we will mop up.

Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 rrgone

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Posted 28 August 2010 - 03:44 PM

Okay... sorry about the delay.

I just ran ESET Online Antivirus Scanner. I took about an hour and half to run. When finished it said No Threats Found and there was only a button labeled Finish. I pressed Finish and it exited the program without a log file. I did look in the ESETOnlineScanner\folder but no log file there. I guess it does not create a log if nothing is found?

Thanks.

#10 boopme

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Posted 28 August 2010 - 07:19 PM

Good... NOTE: In some instances if no malware is found there will be no log produced.

Now we should change your email password. The spamming has stopped?

Do you know if you have a router password?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 rrgone

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Posted 29 August 2010 - 07:54 AM

I did change my hotmail password yesterday. And no more spam has been sent from my account. When I set up our wireless router I did set it up with a password.

Thanks.

#12 boopme

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Posted 29 August 2010 - 08:26 PM

You're welcome!
If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
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