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Trojan Hiloti Gen - Kills my AntiVirus, 100% CPU utilization


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#1 Harvster

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Posted 26 August 2010 - 03:35 PM

So, after a weak moment and allowing my 16 year-old daughter to use my computer one evening, all seemed fine with an apparent normal shut-down. But, the next day, after what seemed to be a normal start-up, I attempted to log-in to my account (WinXP Pro with individual accounts requiring log-in), with full admin privileges. Loading my desktop was extremely slow, and I noted my Symantec AV icon did not come up as normal. (I always manually update my AV files as soon as I log-on to my computer for the first time each day). Nothing. I tried launching it from programs on the ‘start’ button. No response. I opened the Task Manager to see what was running, and noted my CPU was at 100%. Given the only variable was my daughter’s time on the machine the previous night, I suspected some kind of virus had been downloaded, and triggered at the morning’s start-up. I next pulled the LAN cable from the computer to isolate it from my network, and started troubleshooting. Using my laptop I started looking for viruses that kill the Anti-Virus programs. Ended up looking at postings here, and elsewhere. Rebooted my computer into Safe mode with networking, and managed to update my virus protection files, then ran a scan. Norton picked up “Trojan Hiloti.Gen”. Back on my laptop, searching against that threat, and looking for removal instructions, I did the following:
Re-scanned with SAV. No hits.
Cleaned the registry files recommended by Symantec in their write-up.
Ran HJT, rkill, TDSS, AFT-Cleaner and SAS (again, in ‘Safe’ mode). After the first round, these came up ‘clean’.
Created a ‘clean’ restore point in XP.
Tried restarting in normal mode (but not on-line). Still slow after log-in, with CPU at 100%, and SAV not loading or accessible. Because of the occupied CPU, it is all but impossible to run or do any other thing on the computer. Shut-down; back into ‘Safe’ mode, and ran through the scans again. All seem okay; but, obviously, there is still a problem. I’ve gone through this cycle 3 or 4 times; but now I can’t seem to get my AV to allow ‘live update’ so I can get the latest files (seems to be an issue in ‘Safe’).
Hopefully, I haven’t gooned anything; just trying to fix in the background using similar problem sets…just not successful, so I know I’ve missed something and need the ‘big guns’ here! ~Thanks in advance for any & all support & help!

My machine particulars:
Homebuilt PC, , Intel Core2 2.4 GHz, 2 GB DDR2 DIMM, ASUS P5N-E SLI, W-D 500 GB SATA II (x2 in RAID Mirror), NVIDIA GeForce 7900 GS, Netgear WNR2000 router & Motorola Cable Modem, US Robotics V.92 PCI Faxmodem, XP ProSP3, IE7 & Outlook, Symantec Anti-Virus v.10.1.4.4000, Malwarebytes’ Anti-Malware, 1 FDD, 1 Lite-On DVD/CDRW

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#2 boopme

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Posted 26 August 2010 - 10:17 PM

What did MalwareBytes say?

This does look like a Rootkit.
Before performing a Anti rootkit scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.

Disconnect from the Internet or physically unplug you Internet cable connection.
Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
Temporarily disable your anti-virus and real-time anti-spyware protection.
After starting the scan, do not use the computer until the scan has completed.
When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Intern


Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Harvster

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Posted 27 August 2010 - 09:59 AM

Boopme, thanks for the response.

I've run the Gmer scan in Safe, since I can't do much when doing a normal log-in with the CPU being monopolized and blasting away at 100%.

Here is the scan result:
_________________________


GMER 1.0.15.15281 - http://www.gmer.net
Rootkit quick scan 2010-08-27 01:26:19
Windows 5.1.2600 Service Pack 3
Running: x9vepzwr.exe; Driver: C:\DOCUME~1\RICHHA~1\LOCALS~1\Temp\pxtdrpow.sys


---- Devices - GMER 1.0.15 ----

AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

---- EOF - GMER 1.0.15 ----



...I'd forgotten about your first question on the Malwarebytes' scan, so I re-ran right now while posting. Here is the log of that scan:
___________________________________

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4269

Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 7.0.5730.13

8/27/2010 7:48:52 AM
mbam-log-2010-08-27 (07-48-52).txt

Scan type: Quick scan
Objects scanned: 140273
Time elapsed: 3 minute(s), 43 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


~I'll back off of this machine & go back to monitoring my laptop for any followup & further direction. THANKS!!!

#4 boopme

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Posted 27 August 2010 - 02:36 PM

Hi, for some reason Mbam is not fully updating. It's at 4490 and you show Database version: 4269

Let's do this.

Reboot into Safe Mode with Networking
How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Harvster

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Posted 27 August 2010 - 05:05 PM

Okay, Boopme, thanks for you help - I've completed most of your directions. Here is the log of the rkill scan:
________________

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.
Ran as Rich Harvey on 08/27/2010 at 13:46:38.


Processes terminated by Rkill or while it was running:


C:\Documents and Settings\Rich Harvey\Local Settings\Temporary Internet Files\Content.IE5\JI3I1UPS\rkill[1].scr


Rkill completed on 08/27/2010 at 13:46:43.


*Next, updated & ran SAS per your direction above. Here's the scan log:
___________________________________________

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 08/27/2010 at 02:46 PM

Application Version : 4.42.1000

Core Rules Database Version : 5418
Trace Rules Database Version: 3230

Scan type : Complete Scan
Total Scan Time : 00:54:48

Memory items scanned : 263
Memory threats detected : 0
Registry items scanned : 5937
Registry threats detected : 0
File items scanned : 100741
File threats detected : 2

Adware.Tracking Cookie
C:\Documents and Settings\Rich Harvey\Cookies\rich_harvey@collective-media[2].txt
C:\Documents and Settings\Rich Harvey\Cookies\rich_harvey@doubleclick[1].txt




*I've updated MBAM in Safe mode, but will reboot to normal mode and attempt to run there... I'll edit this file once I have a scan to post (or failure to report)...

#6 boopme

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Posted 27 August 2010 - 06:53 PM

OK, if MBAM still gives you grief,, do this all in normal mode.

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
2. Restart your computer (very important).
3. Download and run this utility. Mbam clean
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here. http://www.malwarebytes.org/mbam-download.php
Note: You will need to reactivate the program using the license you were sent.
Note: If using Free version, ignore the part about putting in your license key and activating.
Launch the program and set the Protection and Registration.
Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray and run a Quick Scan and post that log.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Harvster

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Posted 27 August 2010 - 07:28 PM

I was able to run MBAM in normal mode, just took a long time due to the CPU utilization issue. Here's the scan log:

_____________________

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4491

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

8/27/2010 5:14:30 PM
mbam-log-2010-08-27 (17-14-30).txt

Scan type: Quick scan
Objects scanned: 149433
Time elapsed: 2 hour(s), 5 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

*Sorry to make you reply again; I just didn't know how long it would take (or even if) it would finish...please let me know if you'd like me to remove/reload MBAM or not, or what other to do next...

#8 boopme

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Posted 27 August 2010 - 09:07 PM

Hmm I still don't like the CPU issue myself.
If MBAM was originally installed in Safe Mode I would reinstall it.

Let's get an Online scan in normal ,using Internet explorer.

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Harvster

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Posted 28 August 2010 - 10:22 AM

Thanks, Boopme, I've attempted to follow your directions, but ran into some interesting results:

I managed to get an IE browser open in normal mode to do the ESET scan by your link, above. It took the better part of an hour to get the log-in, browser, and ESET up & running. I left the scan running and checked back every 10-15 minutes. After about an hour-and-a-half, I came back to find a blank (background only) desktop...no icons, toolbars or browser windows. The cursor was active (would respond to the mouse), but clicking did nothing. I tried Ctrl-Alt-Del to give me a task manager window, but that didn't work, either. After about 10 minutes of mouse clicks and key strokes with no response, I gave up & re-booted. Figuring I'd need to start the process all again, I dutifully logged-in, and immediately saw the computer was acting more like normal; desktop icons came up quickly, toolbars immediately loaded, and the Symantec icon popped up as well...showing having been updated with the latest virus definitions. Also, the Windows Updater indicated there were new updates available for download. CPU useage was back to a normal single-digit percentage. Hoping to capture the ESET log somewhere, I searched for it to no avail, then brought the program back up via the browser. Since I didn't find a log, I thought it best to try to see if I could recreate it. I started a new ESET scan, and it went to "99%" on the completion bar within a couple of minutes, but stayed there (as more files continued to be checked) for the next couple of hours, by which time I gave up for the night (it was after midnight).

This morning, The ESET scan showed complete, (after running more than 2-1/2 hours), but this time it indicated it found no infections, so no log was created. (at least not that I could find). Since my Symantec AV was updated, I took a look at that, and discovered that it had found and quaranteened a backdoor.trojan somtime during the initial ESET scan. I re-scanned with SAV this morning and it came up clean. The computer seems to be behaving normally, but I've unplugged it from the LAN as a precaution until we are both happy with where things stand. I'm thinking I want to do another round of scans, but will wait to hear your thoughts...again, sorry this didn't go according to your directions; I'm trying to follow as best as my machine will let me! Thanks for your help & patience...

#10 boopme

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Posted 28 August 2010 - 10:47 AM

Hello,this is much better, I think the difficulties you had were running EseT while SAV was active. All in all i'd say we are good. Update and run MBAM again. Many times if the ESET scan is clean it doesn't produce a log. run your scans again. If a;;'s good we'll mop up.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 Harvster

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Posted 28 August 2010 - 12:05 PM

Thanks again, Boopme- I've downloaded the latest MBAM updates & re-run the scan; it shows clean:
___________________________________

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4495

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

8/28/2010 9:49:11 AM
mbam-log-2010-08-28 (09-49-11).txt

Scan type: Quick scan
Objects scanned: 149687
Time elapsed: 4 minute(s), 12 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

______________________________

*What do you suggest I do next? Standing-by for further directions & excited to finally see my computer start to come out of this virus-induced coma...

#12 boopme

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Posted 28 August 2010 - 07:04 PM

Looks clean. If you haven't defragmented lately do that after this. Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 Harvster

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Posted 28 August 2010 - 10:10 PM

Boopme, I've followed your direction and done the new restore point, ran the disc clean-up, and did a defrag of the drives. Everything is looking pretty good and running at speed! Thanks for your help and mostly patience! You and all the folks here ROCK!

...Most sincerely grateful,

~The Harvster




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