Posted 26 August 2010 - 10:04 AM
ISP says the my computer is sending spam. Their email:
"(ISP) has received notification of large amounts of spam being sent through your cable modem connection via IP Address. We do not believe that you are a spammer, but rather that your computer system(s) may have a virus or is an open proxy, as the result of a former virus or trojan.
Please make sure that your virus software is up to date. (ISP)'s technical support department does not offer support regarding virus removal or closing of open ports. Contact your anti-virus software manufacturer. You may wish to seek outside assistance to resolve this problem. (ISP)'s XXX Team at XXX-XXX-9XXX for virus removal and general computer maintenance (there is a fee for this service) or another vendor of your choice.
Once resolved, please contact Customer Service by emailing custserv@corp.XXX.net or calling XXX-XXX-XXXX.
If the issue is not resolved within 48 hours or we continue to receive reports, we may suspend your modem service."
I ran MalwareBytes, McAfee, Miscrosoft Malicious Software, Kaspersky Removal Tool scans. No malware/virus identified.
Do not know how to proceed.