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Malware messing with my web-browsers whenever I use hyperlinks in MS Word

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#1 pib_pib_pib


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Posted 26 August 2010 - 07:20 AM

Hi all - am a newbie here and a non-teccie, so apologies in advance if this is posted wrongly or the solution is blindingly obvious.

OK, so I've gone through all the steps in BC's "Slow Computer Checklist" - including scanning in safe mode for malware with half a dozen different programmes - but failed to spot any malware.

Apart from painfully slow running right from the log-on screen, along with massive memory consumption by Firefox (FF) or Internet Explorer (IE) web-browsers, the main problem is that FF has suddenly started opening up an extra window whenever it takes me to a website that I have hyperlinked in a MS Word document. The first window is the one that I need. The second window contains a message that the page could not be found while the address bar has the URL appended by this: "FirefoxHTML\shell\open\command".

If i use IE as the default web browser for my hyperlinks, the problem is even worse (but no message about shell\open\command), including a Windows message that IE is being closed to prevent "data execution".

As I need to access over 600 webpages every week for research purposes, this is a huge waste of both my time and my computer's memory.

WHAT I'VE DONE I've tried sorting this out with the Firefox support people but without sucess - see this link: https://support.mozilla.com/en-US/questions/749218

I came across this article: http://antivirus.about.com/od/windowsbasics/a/shellopen.htm and it seems to indicate that malware might have corrupted the default values of at leats two of my registry keys. But I'm reluctant to mess with the registry without further guidance.

Can anyone help?

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#2 Shannon2012


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Posted 31 August 2010 - 03:04 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


#3 extremeboy


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Posted 08 September 2010 - 08:24 PM


Due to Lack of feedback, this topic is now Closed

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