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Windows XP: Trend Micro log files have eaten up all of my disk space


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#1 EILEENNOLA

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Posted 25 August 2010 - 04:44 PM

First, please excuse my ignorance about computers. I know so little that I probably shouldn't even be on this site. I just hope that I'm presenting this correctly:

I have Windows XP and am a complete novice, only using Word and reading e-mails. I had about 85% free space. Then I started downloading movies and was warned that I only had 8GB free (out of 228 GB.) But I erased all of the movies and associated downloads.

I defragmented, cleaned the disk, turned off systems restore, got rid of unused programs and temporary internet files, did a Hijackthis scan, etc. and did everything that I thought I could handle that I read about on bleepingcomputer.

I went to c:\Program Files\Trend Micro\Internet Security\log and discovered that I have 173 GB in one Trend Mircro text document ("cfw_log") and 27 GB in another ("tdi_log")!

Perhaps I shouldn't have tried, but I attempted to delete these logs. I was given an error message that they can't be deleted because they are "being used by another person or program." Is this the problem or is it something else?

I don't know what to do and I would appreciate any suggestions. Thanks!!! Eileen NOLA

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 EILEENNOLA

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Posted 27 August 2010 - 01:03 PM

Resolved, thanks. Trend Micro tech said that a virus was in the program. He had me delete the cfw_log and tdi_log by holding down shift and delete. Then I uninstalled and then reinstalled the program. Got all of my disk space back once those two logs were deleted.

#3 Pandy

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Posted 27 August 2010 - 02:37 PM

Since this topic appears to be resolved, I will now close it.
If you need this topic re-opened please send me a PM.

Everyone else, please start a new topic.

Best regards,

Pandy~
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