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Keyboard and mouse function

Started by John M. Ruiz , Aug 25 2010 02:53 PM

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4 replies to this topic

#1 John M. Ruiz

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Posted 25 August 2010 - 02:53 PM

I am currently using Windows XP with a brand new mouse and keyboard. The computer is not responding to the commands of the keyboard. I am able to access the setup menue and Safe mode but after that I cannot use my keyboard at all. I think that it might be a software issue but it is not. I do not know what to do. Does anyone have and ideas on what I can do to fix this problem.

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#2 hamluis

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Posted 25 August 2010 - 03:03 PM

The old keyboard/mouse combo works without problems?

If so...why the change?

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#3 Synetech

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Posted 25 August 2010 - 03:54 PM

What are the connectors? PS/2? USB?

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#4 dc3

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Posted 25 August 2010 - 05:11 PM

Depending on the age of the BIOS, you may need to enable the USB mouse and keyboard in the BIOS.

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#5 Synetech

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Posted 26 August 2010 - 09:11 PM

The OP said that they can get to the boot menu, so USB keyboard must be set in the BIOS. They also said that they can boot into safe mode, so Windows is loading USB keyboard drivers, but “after that [they] cannot use [the] keyboard at all.” It is strange that the keyboard stops after booting into Windows. It could indeed be a hardware issue (is it wireless?). The OP did not mention what happens in normal mode though.

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