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Can't identify a trojan horse infecting my computer


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#1 Mrs Pinnacle

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Posted 25 August 2010 - 07:41 AM

Can't open any of my computer applications or programs on my desktop ; When I click on a desktop icon, say itunes, it never opens and this message will eventually appear: "rundll error loading c windows the specifeid module could not be found" I did a little research on this message and my research says that this is a virus and this virus alters your homepage, as well as directs you to websites that you did not click on, which happened too also. Also, It seemingly must make your computer run really slow too and prevents you from opening computer applications . How would I get rid of this virus that I think is infecting my computer? I did system restore and that did not work. In safemode, I ran and updated a few antivirus software(mcaFee, avast, malwarebytes , symantec, superanti-virussoftware, spybot doctor) . Some of the AV virus software detected viruses on my computer and some of them did not . The ones that did detect them , I had those AV software that did detect them removed my viruses and they still appear because I continue to encountered the same problems because . What AV software is out there that is designed to specifically get rid of this rundll virus that I think is infecting my computer or what other virus do you think is infecting my computer if its not the rundll error virus?

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#2 boopme

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Posted 25 August 2010 - 11:45 AM

Hello, I am moving this to the Am I Infected forum. What is the Operating System.

Please run the tool here How to remove Google Redirects

When it is done, a log file should be created on your C: drive called "TDSSKiller.txt" please copy and paste the contents of that file here.

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Mrs Pinnacle

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Posted 25 August 2010 - 12:45 PM

The operating system is windows xp

So the google redirects virus is the reason why I am unable to open any of my computer applications and programs on my computer in normal mode? I can't open anything, including MBAM , in normal mode. When i run MBAM in safe mode, it never detects the virus, even when I update it.
When I click on the "How to remove Google Redirects " tool link, it doesn't take me to the How to remove Google Redirects tool

Edited by Mrs Pinnacle, 25 August 2010 - 12:51 PM.


#4 boopme

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Posted 25 August 2010 - 01:14 PM

If posiible I want you to run the TDDS tool in there.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Mrs Pinnacle

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Posted 25 August 2010 - 03:08 PM

In normal mode? I can't . I can't open any application or program in normal mode or my computer will crash. What other option would I have

#6 boopme

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Posted 25 August 2010 - 03:34 PM

I have another plan.
Reboot into Safe Mode with Networking
How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.



Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.



Please download the TDSS Rootkit Removing Tool (TDSSKiller.zip) and save it to your Desktop. <-Important!!!
Be sure to print out and follow all instructions for performing a scan or refer to these instructions with screenshots.
  • Extract (unzip) the file to your desktop and make sure TDSSKiller.exe (the contents of the zipped file) is on the Desktop itself, not within a folder on the Desktop. Vista/Windows 7 users refer to these instructions.
  • If you don't have an extracting program, you can download TDSSKiller.exe and use that instead.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • When the program opens, click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure is selected, then click Continue > Reboot now to finish the cleaning process.
    Note: If 'Suspicious' objects are detected, you will be given the option to Skip or Quarantine. Skip will be the default selection.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.
-- If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to these instructions. In some cases it may be necessary to redownload TDSSKiller and randomly rename it before downloading and saving to the computer.

-- For any files detected as 'Suspicious', get a second opinion by submitting to Jotti's virusscan or VirusTotal. In the "File to upload & scan" box, browse to the location of the suspicious file and submit (upload) it for scanning/analysis.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Mrs Pinnacle

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Posted 25 August 2010 - 08:32 PM

Okay, I ran Rkill and the black screen disappear as you said. You said not to reboot .What do I do next? Oh nevermind, I have not fininsh reading all of the directions. I will reply back after I finish reading all of the directions and executing those directions.I have a question? Is it required for me to run all three scans or are they three options that I try in case one of them does not work?

Edited by Mrs Pinnacle, 25 August 2010 - 08:46 PM.


#8 boopme

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Posted 25 August 2010 - 08:51 PM

Run all 3 first two without reboot. Reboot to normal after MBAM and run the last. Post thos e 3 logs ,thanks.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Mrs Pinnacle

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Posted 25 August 2010 - 08:56 PM

Run all 3 first two without reboot. Reboot to normal after MBAM and run the last. Post thos e 3 logs ,thanks.

Well, MRAM requires me to scan in normal mode according to the directions you gave me, which means that I can only run SASW and RKill.Do I have to disable all of the AV software on my comp when I am running one of the AV software? i ran Rkill and that did not produced a page of logs once scanning was complete.

Edited by Mrs Pinnacle, 25 August 2010 - 09:00 PM.


#10 boopme

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Posted 25 August 2010 - 09:07 PM

Sorry yes it says that, well if MBAM works in NOrmal after SAS do that. I did mean to remove that but it is actually a better scanner in normal/ I was afraid the malware may not let you run it in normal,
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 Mrs Pinnacle

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Posted 25 August 2010 - 09:33 PM

Sorry yes it says that, well if MBAM works in NOrmal after SAS do that. I did mean to remove that but it is actually a better scanner in normal/ I was afraid the malware may not let you run it in normal,


Well, what if my computer continues to run slow in normal mode after I ran Rkill and SAS in safemode , even though I might desire to t run MBAM in normal mode?

Here is the log for the Rkill

Rkill:

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.
Ran as User on 08/25/2010 at 21:29:38.


Processes terminated by Rkill or while it was running:


C:\Documents and Settings\User\My Documents\Downloads\rkill(2).scr


Rkill completed on 08/25/2010 at 21:30:21.

MBAM:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4483

Windows 5.1.2600 Service Pack 2 (Safe Mode)
Internet Explorer 6.0.2900.2180

8/26/2010 8:40:42 AM
mbam-log-2010-08-26 (08-40-42).txt

Scan type: Quick scan
Objects scanned: 126545
Time elapsed: 5 minute(s), 44 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:

SAS detected no viruses the second time I ran it. Now what would I do? Reboot? SAS produced no log.

Edited by Mrs Pinnacle, 26 August 2010 - 07:43 AM.


#12 boopme

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Posted 25 August 2010 - 09:45 PM

Then run RKill and MBAm in safe.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 Mrs Pinnacle

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Posted 26 August 2010 - 06:55 AM

Would I have have to disabled two of the AV software while one is running? After I ran all three anti-virus software, should I then boot to normal mode to see if the computer continues to run slow?

#14 Mrs Pinnacle

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Posted 26 August 2010 - 08:50 AM

None of those instructions that you gave me to eliminate the viruses seems to work. I ran all three AV software and all three had the viruses have been detected and eliminated , but I am still unable to open most of the programs on my computer. Those that do open up are either really REALLY slow or the message I get is this:" Error loading C:\WINDOWS\kbdsxt.dll The specified module could not be found. " Maybe it has something to do with symantec AV software on my computer: It seems to be the only one detecting viruses. Right before my computer was acting really slow, symantec made continuous multiple coppies of itself and then I had to reboot my computer because it crashed and thats when I could not open any of my computer programs. What do you suggest I do now? delete Symantec? The virus symantec seems to detect is a virus called Infostealer.Snifula.C and everytime I try to eradicated in scan again, it always shows back up on my computer.NONE of the other AV software that I try seems to be detecting this virus or any virus.

Edited by Mrs Pinnacle, 26 August 2010 - 09:07 AM.


#15 Mrs Pinnacle

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Posted 26 August 2010 - 01:11 PM

Is my problem still solvable despite that none of the solutions that you have suggested so far have worked?




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