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Antivir Solution Pro Removal


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3 replies to this topic

#1 Howster

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Posted 25 August 2010 - 06:56 AM

Hi there, hopefully someone can help solve this problem.

A few weeks ago, my laptop was infected with Antivir Solution Pro and I thought I had removed the problem with advice to other users on this forum, however my computer continues to run incredibly slow. In particular it has problems browsing the internet in IE 8 and opening the pop up boxes used by an online database system I use for work.

So, here's what I did originally:

1) Started in Safe mode.
2) Changed internet explorer connection settings to remove the proxy server requirement.
3) Updated Malaware Bytes and downloaded RKill in safe mode.
4) Used RKill on start up to enable me to open Malaware Bytes
5) Used Malawarebytes to remove loads of things
6) Thought I had solved the problem

I have subsequently updated my AVG software and scanned with that and it is showing no infections, likewise having updated and re run malaware bytes this is not showing any infections.

Have run Rkill again today and it is showing the following as known malware, however don't know how to get rid of them without causing damage:

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.
Ran as richh on 25/08/2010 at 11:59:12.


Processes terminated by Rkill or while it was running:


C:\Program Files\AVG\AVG8\IdentityProtection\agent\Bin\AVGIDSAgent.exe
C:\Program Files\AVG\AVG8\IdentityProtection\agent\Bin\AVGIDSWatcher.exe
C:\Program Files\AVG\AVG8\IdentityProtection\agent\bin\AVGIDSUI.exe
C:\Documents and Settings\RichH\Local Settings\Application Data\Google\Update\1.2.183.29\GoogleCrashHandler.exe
C:\DOCUME~1\RichH\LOCALS~1\Temp\RtkBtMnt.exe
C:\Documents and Settings\RichH\Desktop\rkill.com


Rkill completed on 25/08/2010 at 11:59:22.


For reference, I am running XP pro.

All advice / possible solutions would be greatly appreciated.

Thanks.

Edited by hamluis, 25 August 2010 - 07:11 AM.
Moved from XP forum to Am I Infecteed ~ Hamluis.


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#2 boopme

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Posted 25 August 2010 - 02:41 PM

It looks like you have a boot sector virus.

We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.

Also run and include this log in that new topic.

Download this Utility and save it to your Desktop.
Double-click the Utility to run it and and let it finish.
When it states Finished! Press any key to exit, press any key to close the program.
It will save a .txt file to your desktop automatically. Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as part of the reply in the topic you will create below..


Let me know if that went well.
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#3 Howster

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Posted 26 August 2010 - 05:36 AM

I have now posted logs at http://www.bleepingcomputer.com/forums/topic342952.html

Thanks

#4 Pandy

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Posted 26 August 2010 - 09:48 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic342952.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

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