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Slow computer


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#1 pleasehelp123

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Posted 24 August 2010 - 08:15 PM

First I would like to say hello to the bleeping computer community I need some help with my PC its seems to be running strangley first I got limted connectivity when I used my router now I use my modem i strongly think I have something. Thank you very much for your help.
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#2 boopme

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Posted 24 August 2010 - 10:28 PM

Hello, let's see what we get back with these.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.
Before you save it rename it to say zztoy.exe


alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 pleasehelp123

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Posted 25 August 2010 - 10:47 PM

Malwarebytes' Anti-Malware 1.46 this full scan is when i removed the dropper
www.malwarebytes.org

Database version: 4481

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18943

8/25/2010 8:41:54 PM
mbam-log-2010-08-25 (20-41-54).txt

Scan type: Full scan (C:\|)
Objects scanned: 264738
Time elapsed: 1 hour(s), 2 minute(s), 41 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:alwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4481

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18943

8/25/2010 7:18:31 PM
mbam-log-2010-08-25 (19-18-31).txt

Scan type: Quick scan
Objects scanned: 141741
Time elapsed: 20 minute(s), 9 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Windows\Temp\TMP00000001D1EA187C3303A129 (Trojan.Dropper) -> Quarantined and deleted successfully.

(No malicious items detected)
hold on while i download super
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#4 pleasehelp123

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Posted 25 August 2010 - 11:10 PM

All super found was tracking cookies..
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#5 boopme

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Posted 26 August 2010 - 02:34 PM

Hello what is your total hard drive space and free space?
.Have you run the disk defragmentor lately?

Run an online sca with ESET
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the ESET Online Scanner button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Export to text file... to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Eset Smart Installer icon on your desktop.
  • Check the "YES, I accept the Terms of Use"
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push "List of found threats"
  • Push "Export to text file", and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the "<<Back" button.
  • Push Finish
In your next reply, please include the following:
  • Eset Scan Log


NOTE: In some instances if no malware is found there will be no log produced.[/color


Let's do this and clear some junk.
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links: Create a New Restore Point in Vista or Windows 7 and [color="blue"]Disk Cleanup in Vista
.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 pleasehelp123

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Posted 26 August 2010 - 07:40 PM

I have not run disk refragment lately and i did the disk clean up for vista and eset is does not work when its done there is a red x hold on while i complete the restore I also got a internet exploer add on thing downloads or some thing is this normal?
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#7 pleasehelp123

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Posted 26 August 2010 - 07:43 PM

i dont get the instructions when I click clean up on disc clean up on OS it shows me the programs installed on my computer
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#8 pleasehelp123

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Posted 26 August 2010 - 07:55 PM

Ok sorry im new to this i am running the ESET Scanner EDIT im really scared here Boopme for give me! I got an ip block from MBAM which scared me! please tell me how to use restore point more clearly i believe I have 64 bit vista to and will edit to give you my results from eset scan and sorry for posts i did not realize and edit button :thumbsup:

Edited by pleasehelp123, 26 August 2010 - 08:49 PM.

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#9 boopme

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Posted 26 August 2010 - 09:12 PM

OK, relax and take a breath,,, 64 bit has some differences. Can you do the ESET?
What did it say (ip block)

Is this more clear??
http://www.howtogeek.com/howto/windows-vis...system-restore/

Edited by boopme, 26 August 2010 - 09:16 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 pleasehelp123

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Posted 27 August 2010 - 07:18 PM

Ok but from another guy he told me to use cc cleaner and gave me instructions is that ok or you still want to to do a restore point? by the way I have a question about my router its NETGEAR WGR614 router and when I had limited connectivty I reset the router but that made my internet all screwy so I called my ISP and they told me it was my router that was the problem can routers get infected? and do you think with this trojan.dropper or whatever evil thing this thing does do you think I could fix my router by calling my ISP again Hopefully because I use this router with my Pc and gaming console.note im using my modem for internet.Also if this helps i did this before reset things got screwy called ISP it got fixed...if there is a seprate fourm that could help with hard ware or if you think this was the problem.I will edit when ESET is done it takes a while.EDIT at 50 percent and 49 it takes forever is this normal? holoy guacomole the think is at 98 percent that fast whoa.. No threat detected 136975 files scaned

Edited by pleasehelp123, 27 August 2010 - 07:53 PM.

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#11 boopme

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Posted 27 August 2010 - 09:02 PM

Hi. CCleaner is OK to use as long as yu DO NOT use the registry side. The restore point is important as you want to empty the restore points that may contain infection. I cannot rememer if CC will do this part the same and as safe Disk Cleanup in Vista

Here's how to do the router as yes it can get infected.
update MBAM (below) Do not run yet.

Next you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds). If you donít know the router's default password, you can look it up HERE.

However, if there are other infected machines using the same router, they will need to be cleared with the above steps before resetting the router. Otherwise, the malware will simply go back and change the router's DNS settings. You also need to reconfigure any security settings you had in place prior to the reset. Check out this site HERE for video tutorials on how to properly configure your router's encryption and security settings. You may also need to consult with your Internet service provider to find out which DNS servers your network should be using.

Once you have ran Malwarebytes' Anti-Malware on the infected system, and reset the router to its default configuration you can reconnect to the internet, and router.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 pleasehelp123

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Posted 27 August 2010 - 09:05 PM

Thank you so much hope fully tomorrow when I do the router instructions it will work you are such a kind and helpful person but im not the smartest guy so what do you want me tyo do now disk clean up and syestem restore or just disk? I also would like to tell you your bringing my normal life back together thank you. also i dont know if this will help but one time i was using kaspersky internet security 2010 trail and it said it decteced VIRUS.Heur.exploit.script.generic and this happend when i got my limited issue could this malware still be on my syestum as i uninstalled kaspersky trail but it said it was decteced using the web antivirus sorry if this is not needed but it could relate to my problem but im sure it only did minamal damge and could do not more.

Edited by pleasehelp123, 27 August 2010 - 09:28 PM.

hello bleepingcomputer...

#13 boopme

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Posted 27 August 2010 - 10:05 PM

I would like to do system restore and disk cleanup. Did you use Internet Explorer when trying ESET?
What Antivirus is installed now?
VIRUS.Heur.exploit.script.generic ... This is not really a virus but an Exploit. it was a script that tried to run and find something to Exploit, It was detected and stopped.

Let's also rest your IE8
Go here Reset Internet Explorer 8 settings
Note Settings that are deleted
Settings that are reset to Windows, manufacturer, Internet provider, or corporate defaults
You may want to DE select this Delete personal settings
Most everthing else is kept. Settings and items that are maintained

ēTo back up your home page or home page set before resetting Internet Explorer defaults, see Back up your home page or home page tabs.

Then scroll to Show All and click To reset Internet Explorer automatically Click FIX-IT
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 pleasehelp123

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Posted 28 August 2010 - 01:20 PM

yup I used ESET in IE8 and it found nothing phew... ok I will do restore and disk clean like you said sir and I have avast free and mbam pro also if i connect to my router wont I get infected again or it does it not work that way also am i clean ounce i do restore and disk? I dont get the instructions for disk.. cause it says to remove programs I dont have any bad programs though and is the restore like how the comp is right now and not to use the old one? Edit im having trouble with restore it just keeps searching..and now experincngpretty much nothing but lag like on youtube like the uh small bar when you click on a place where you can type went fast but i think this is just some minorlag.. and the ip block was 8.5.1.31 also sorry for the many questions i got this error ounce with mbam saying error code infected something but i hear it could be hardware issuse like the malware with the dns but i reset the router so will i get that error again? also very sorry for my long posts.

Edited by pleasehelp123, 28 August 2010 - 05:15 PM.

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#15 pleasehelp123

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Posted 29 August 2010 - 02:22 PM

Bump I guess Im gonna read the rules of the fourms after this.Also after this can I login on to my email and stuff like that and do we have to run more tests. Um something is in task manager called explorer.exe is this normal? i sent it to virus total and it came out as safe I also have ielowutil.exe whats this?

Edited by pleasehelp123, 29 August 2010 - 05:10 PM.

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