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Zone Alarm in the way


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#1 chromebuster

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Posted 24 August 2010 - 07:16 PM

Hey folks,
I've never seen this before. Upon the advice of one of our own malware experts, I was advised to use a different firewall than the default windows one. I was so unlucky as to choose Zone Alarm free 9. This application has done nothing but reeked havoc on my applications including screen reading apps I need just to get around the computer since I've been blind all of my life as most of you may know. In fact I can't do anything with internet explorer since ZA throws up an alert and my screen reader can't read it. I tried several ways to get rid of the alerts until I find an accessible firewall that doesn't kill my essentials. I have tried using Win Patrol to delete the file that causes the alerts to pop up, I tried uninstalling ZA completely with Revo Uninstaller first, and now ever since, when uninstalling it, I constantly get the message that one of it's files is missing. I can't delete the program files folder directory since the dang thing is running. How do I get this thing out of my way? MSConfig doesn't even allow it to terminate when unchecking it in the list. any input would be great.

Many thanks,
Chromebuster

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Some call me The Queen of Cambridge


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#2 boopme

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Posted 24 August 2010 - 08:41 PM

My suggestion and someone may have a better one . Reinstall the ZA latest version then Uninstall

. http://server.iad.liveperson.net/hc/s-2846...amp;action=view

Please make sure that you have the latest version downloaded first:

http://www.zonealarm.com/trial


01.) Restart your computer
02.) When you see the screen go black and it starts booting back up keep
tapping the "F8" key (at the top of your keyboard)
03.) This should bring up a menu. Choose Safe Mode off the menu by
using the arrow keys on the keyboard to highlight Safe Mode and press
Enter
04.) If you get a message asking to go to Safe Mode, choose Yes. If you
get a help and support window, close this.
05.) Once you are at the desktop, Click Start, My Computer
06.) Click Tools, Folder Options, View Tab
07.) Place a dot next to "Show Hidden Files and Folders"
08.) Remove the check from "Hide Protected Operating System Files
(Recommended)"
09.) Choose Yes to the warning
10.) Click OK
11.) Double click C:

Note: In the future steps if you do not see any files or folders, please click
the "Show Files" link to view them.

12.) Double Click the Program Files Folder
13.) Right Click the Zone Labs Folder (if present), click Delete, and choose
Yes

NOTE: If you cannot delete the entire folder, please open the Zone Labs -
> ZoneAlarm folder and delete out as many of the files listed here as
possible.

14.) Close this window
15.) Click Start, My Computer
16.) Double Click the C:
17.) Double Click the Windows Folder (It may also be WinNT)
18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
19.) Double Click the System32 Folder
20.) Right Click the Zone Labs Folder (if present), click Delete, and choose
Yes

NOTE: If you cannot delete the entire folder, please open the Zone Labs
folder and delete out as many of the files listed here as possible.

21.) Locate and delete the following files in the System32 folder if they are
present:

- vsconfig.xml
- vsxml.dll
- vsregexp.dll
- vsdata.dll
- vsdata95.vxd
- vsdatant.sys
- vsmonapi.dll
- vspubapi.dll
- vsinit.dll
- vsutil.dll
- vswmi.dll
- zlcommdb.dll
- zlcomm.dll
- zllictbl.dat
- zpeng24.dll

22.) Clear your Temp Directory per the instructions below.

- Go to Start -> Run
- Type %temp% and click OK
- Select all of these files and delete them

23.) Clear the Prefetch folder per the instructions below (Windows XP only).

- Go to Start -> Run
- Type Prefetch and click OK
- Select all of these files and delete them

24.) Remove the necessary registry entries:

*Important Advisory: Deleting registry entries incorrectly may cause
serious problems to your operating system, which may necessitate the
need to reinstall it. Please make sure you are able to perform these
deletions correctly before you decide to edit the entries. If you are not
sure, you should seek help from someone who is familiar with editing the
registry.

For information about how to edit the registry in Windows, from your
desktop, click Start -> Run -> and type regedit. Click on Help -> Help
Topics. Under the Contents tab, click Change Keys and Values (this may
be found under the How to... section).

Also, you should always make a backup of the registry before editing it.
You can find this in the same section of the Help files.


To remove the needed registry entries, go to Start -> Run and type in
regedit. Choose OK, and use the folders on the left side of the Registry
Editor window to navigate to the specified directories below. Note that you
will remove the entire folder specified (eg, Zone Labs, vsmon, vsdatant):

HKEY_LOCAL_MACHINE\Software\Zone Labs
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\vsmon
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\vsdatant


25.) Close this window, then empty your recycle bin.
26.) Restart the computer.
27.) Try to install the latest version again


NOTE - Links to sites other than ZoneAlarm.com are provided for the
convenience of our users. ZoneAlarm does not provide, and is not
responsible for, the content users may find on such sites.

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#3 chromebuster

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Posted 25 August 2010 - 06:58 PM

Thanks a million. I'll have to wait till next week when the folks at tech support at Gordon college aren't so busy. I assured them I didn't mind sitting and watching since it's more sighted assistance I'm asking for not really tech support. And the other thing that drives me nuts is that Safe mode using the F8 method doesn't work on this computer right now anyway. a dude from here at Gordon did show me a cool way to enter safe mode though. He showed me to use MSConfig and to check safe boot. Obviously it's all sighted folks driving from then on though, but do I have anything to be concerned about by the discovery that F8 doesn't bring my computer in safe mode and that I could find no references to safe boot anywhere? Do you think you could lead me to the win 7 registry script that will re-add that functionality? I just find it a little odd. But it's nice to know that Zone Alarm can be disabled. I thought I was screwed there for a second.

Thanks for the info,
Katherine

The AccessCop Network is just me and my crew. 

Some call me The Queen of Cambridge


#4 boopme

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Posted 25 August 2010 - 07:38 PM

Hi Katherine,first I need to know if you have tried using the msconfig method. If you have not DO NOT.
Is this a straight Win7 machine or was it upgraded and has it worked prior,thanks.

Edited by boopme, 25 August 2010 - 07:45 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 chromebuster

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Posted 26 August 2010 - 09:54 AM

This computer was originally purchased from Dell as an XP machine, and I and a few friends of mine from college had an upgrade party where we all then installed Windows 7. I took the recommended route from Microsoft where I just installed from the disc while at the desktop. I even checked online first prior to doing it so that I didn't screw anything up. That was the Microsoft recommended route. It formatted the drive during the install process. And it wasn't me who did the MsConfig method for safe mode, but it was one of the very good Gordon Staff here. He was just laughing his butt off when we were trying to test the F8 key and see if it was just a keyboard failure. It wasn't. Odd isn't it? I know, I'm just the blind techie with a lot of issues, aren't I? My friend says that I attract computer issues LOL. Thanks a lot. Let me know what the next thing is and I'll take care of it and get back to you. Many thanks.

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#6 boopme

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Posted 26 August 2010 - 10:31 PM

Hello again...
Please see Problems that can occur by forcing Safe Mode using the System Configuration Utility

Or our Quietman7's post # 14 here
http://www.bleepingcomputer.com/forums/ind...p;#entry1535498

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 chromebuster

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Posted 26 August 2010 - 11:00 PM

The gentleman here at Gordon didn't have any issues getting back into normal mode or removing the safe boot flag after checking that the F8 method clearly doesn't work. I still wonder why the F8 method won't work though? any suggestions? I'll do anything advanced or not, for I'm unafraid to edit the bowels of my OS. I think I should deal with Zone Alarm after safe mode works properly using the normal method. Wouldn't you agree? Or to make things even easier, rather than finding the issue, do you think that booting up from the disc and repairing corrupt system files would help solve all of the current issues? Windows Explorer crashing and becoming unresponsive, outlook crashing up the yin yang, and now the F8 method not working for safe mode? These are the three current and consistent issues that still remain here, and ZA is now just an extra nemesis I'm dealing with LOL. Let me know.

Your faithful board member,
Chromebuster

PS. Why were you curious whether this computer was straight Windows 7 or if I upgraded it?

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Some call me The Queen of Cambridge


#8 boopme

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Posted 26 August 2010 - 11:07 PM

Hi, Because if it wasn't the msconfig issue then it may be caused by the upgrade. I'll have to look it up. I am leaviing now tho' so I will do thos manana :thumbsup:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 chromebuster

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Posted 27 August 2010 - 11:49 PM

Okay thanks. I'm sorry I didn't get back to you sooner, but I was kind of busy last evening with some homework I had to take care of. And once all of these things get fixed, I'm never installing ZA again, that's unless they agree to follow accessibility standards. Because their program seems very good indeed, it's just the screen reader compatibility they need to work on. Maybe you and a few other moderators could contact them together so that it will seem to them as if there's more demand for it? I don't know. Just a thought.

Thanks again,
Chromebuster

The AccessCop Network is just me and my crew. 

Some call me The Queen of Cambridge





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