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Warning for NOD32 users against the MBAM realtime protection module


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#1 chromebuster

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Posted 24 August 2010 - 03:59 PM

Hi folks,
I just figured I'd put this out for folks thinking or, who already own a license to MBAM and have it's protection module running, since I just talked to Eset support on Friday about something else I was curious about, and this just came up in the conversation. I know it is very good to have two realtime protection modules running as long as they don't use the same detection database, but it looks like that's not a good idea for NOD32 users. It was stated by the woman I spoke to at support that it can cause conflicts with both installation of NOD and scanning. Just a fair warning for you.

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#2 Blathnat

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Posted 24 August 2010 - 04:51 PM

Norton products don't do well with other real time applications either. Some will stop it installing properly, others stop it from scanning or updating properly.

#3 quietman7

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Posted 25 August 2010 - 01:55 PM

Any real-time protect program can cause issues when installing an anti-virus and should be disabled prior to the install.

I know it is very good to have two realtime protection modules running as long as they don't use the same detection database

That's not quite true.

As a general rule, using more than one anti-spyware program like Malwarebytes' Anti-Malware, SuperAntispyware, Spybot S&D, Ad-Aware, etc will not conflict with each other or your anti-virus if using only one of them for real-time protection and others as stand-alone scanners. In fact, doing so increases your protection coverage without causing the same kind of conflicts or affecting the stability of your system that can occur when using more than one anti-virus. The overlap of protection from using different signature databases will aid in detection and removal of more threats when scanning your system for malware. However, that is not a universal rule. If using multiple real-time resident shields (TeaTimer, Ad-Watch, MBAM Protection Module, Spyware Terminator Shields, etc) together at the same time, there can be conflicts when each application tries to compete for resources and exclusive rights to perform an action. Your anti-virus may detect suspicious activity while these programs are scanning (reading) files regardless if they are running in real-time or on demand. Additionally, competing tools may even provide redundant alerts which can be annoying and/or confusing.

Sometimes you have to experiment to see what works for your particular system. I used MBAM's Protection Module along side NOD32 and they work fine together on my system.
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#4 chromebuster

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Posted 25 August 2010 - 07:02 PM

So I find it odd then that Eset support didn't simply tell this customer who called in telling them that MBAM was causing issues to disable it? I wonder why they'd tell them to simply cancel their license with MBAM. Can you think of any reason?

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#5 quietman7

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Posted 25 August 2010 - 07:50 PM

Can you think of any reason?

In my experience, not all support personnel are competent. Many times they read scripted replies from a manual and cannot think "out of the box" when asked a question not fully covered. I encountered such a person when simply trying to renew my license.
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