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Nasty Trojan infection


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#1 Blacknose&Bilboo

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Posted 23 August 2010 - 10:35 PM

The following are warning messages I am getting:
"Infiltration alert: Your computer is being
attacked by an internet virus.
It could be a password-stealing
attack, a trojan - dropper or similar.
Details
Attack from: 174.82.97.68, port 57239 Attacked port:
##### (the number keeps changing)
Threat: BankerFox.A" (Alternate threat listed: "Nuqel.E")

"Windows Security Alert
"Windows reports that computer is
infected. Antivirus software helps to protect
your computer against viruses and other security threats.
Click here for the scan your
computer (SIC). Your system might be at risk now."

Note: Malwarebytes does not work, nothing works. It takes the filename of any anti-malware I try and copies it into its warning message. It also pops up porno entry sites.

Please help.

By the way, it also pops up a window with a red bar, the 4-color shield, says "Virus Infection" and "Infiltration Alert", and "Do you want to block this attack?"

"Threat: Win32/Nuqel.E"

Sometimes a porno entry site pops up full screen, or a
Viagra ad.

I cannot open any files. Excel and Word are non-functional. The only way I was able to get into the internet was by going into the help menu and choosing web help. I then used Mozilla to follow some of the help prompts, which got me to some of my internet toolbars, and then finally here. I am quite pissed off, though I should have known better than to click where I did. :thumbsup:

Edited by Pandy, 23 August 2010 - 10:50 PM.
Merged posts and moved from Malware removal logs as no log is posted and the prep guide not followed ~Pandy


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#2 Pandy

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Posted 23 August 2010 - 10:51 PM

Hello,

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<==

If you can produce at least some of the logs, then please create the new topic. If you cannot produce any of the logs, then post back here and we will provide you with further instructions.

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#3 Blacknose&Bilboo

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Posted 23 August 2010 - 11:00 PM

I cannot run any logs! How can I post one if I cannot run one? Nothing works? I followed the instructions the best I could in the prep guide, such as repeating word for word what the error messages are telling me! I am not fooling around here, I am just trying to get help, and I am not trying to "bump" my log up. I am not savvy enough to do that!

Please give me further instructions!

Richard

#4 boopme

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Posted 24 August 2010 - 01:24 PM

Hello,perhaps one of these will get us in.
EDIT: you did not mention the Operating System you are using.

Click on Start, Then Control Panel
Click on Users
Create a new user account with Administrative Rights
Login as that user
Now run MBAM (MalwareBytes below) ,, Run a FULL scan this will search all user accounts on your machine.
Reboot your machine.
When your machine is at the login don't login into the infected account log into the new account you made.
Logout of the new account once the machine finishes booting up.
Log into your original account that was infected. Post the MBAM log.
Hopefully we are good.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


AVIRA RESCUE CD
Try creating this disk and boot off of it. You will need another computer to make this disk on.
Avira AntiVir Rescue System
Tutorial for Avira Rescue CD

Edited by boopme, 24 August 2010 - 01:25 PM.

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#5 Blacknose&Bilboo

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Posted 24 August 2010 - 09:35 PM

I tried creating a new account. It would not let me. I will try the Avira approach. Are there places I can go to create a disk? I cannot do it at work, due to security concerns.

Richard


#6 boopme

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Posted 24 August 2010 - 09:43 PM

I can only suggest an offsite PC. be advised that if this is an office system the IT dept. or the boss may show up as this iS their euipment and you may need their permission.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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