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Removing HTTPS Tidserv Request 2


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#1 Theom

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Posted 23 August 2010 - 07:13 PM

As I went to check my email and surf the web this morning, Norton 360 kept giving me a message that it was blocking recent intrusion attempts to my computer, every time i opened a new webpage. I immediately updated my virus definitions, then unplugged the internet and ran a full system scan. Norton didn't find anything but I was still getting notifications of blocked intrusion attempts when i tried to use the internet again. After some reseach I found it was a HTTPS tidserv/backdoor.tidserv trojan. Found out I need to download and run TDSSKiller and Malwarebytes.

First ran the TDSSKiller, and it found the rootkit and said it would fix it upon rebooting. I rebooted and the computer started up fine, but I didn't get a message that it did so I ran the TDSSKiller again and it found nothing. I am now currently running a full Malwarebytes scan. Once that it done I plan to run CCleaner and Spybot Seach and Destroy.

Is there anything else i need to do? Or am i in the clear? The notifications from Norton have stopped, but I've heard rootkits are petty nasty to deal with.

I am running Windows XP with Firefox 3.6.8 and Norton 360.

Thanks!

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#2 boopme

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Posted 23 August 2010 - 09:13 PM

The best proceedure was to Run a full system scan in safe mode with the latest Norton definitions. Then unplug the network connection and reboot the computer. Does the backdoor.tidserv detection come up again?
Then TDDS Killer.then MBAM.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Theom

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Posted 24 August 2010 - 01:32 AM

Norton never detected a virus. That still doesn't help me with what i should do now.
Malwarebytes finished scanning after 5 hours and found and corrected 16 problems.

Is there anything else i need to do to clear my computer?

#4 boopme

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Posted 24 August 2010 - 09:19 AM

So the Tidserv request is gone.
Seeing the MBAM kog would help in seeing what was/maybe stil on here.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.


Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Theom

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Posted 24 August 2010 - 02:51 PM

Okay here is the log from MBAM, I'm taking care of the other stuff now.

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4468

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

8/23/2010 10:19:54 PM
mbam-log-2010-08-23 (22-19-54).txt

Scan type: Full scan (C:\|E:\|)
Objects scanned: 327311
Time elapsed: 5 hour(s), 40 minute(s), 53 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 6
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 2
Files Infected: 6

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\Interface\{04a38f6b-006f-4247-ba4c-02a139d5531c} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{3c2d2a1e-031f-4397-9614-87c932a848e0} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{4d25f926-b9fe-4682-bf72-8ab8210d6d75} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\mywaysearchassistantde.auxiliary (Adware.MyWaySearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\mywaysearchassistantde.auxiliary.1 (Adware.MyWaySearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\xpre (Trojan.Downloader) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser\{90b8b761-df2b-48ac-bbe0-bcc03a819b3b} (Adware.Zango) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks\{4d25f926-b9fe-4682-bf72-8ab8210d6d75} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\MyWaySA (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\MyWaySA\SrchAsDe (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Files Infected:
C:\Documents and Settings\Theo\My Documents\Downloads\PopularScreenSavers(2).exe (PUP.FunWebProducts) -> Quarantined and deleted successfully.
C:\Documents and Settings\Theo\My Documents\Downloads\PopularScreenSavers(3).exe (PUP.FunWebProducts) -> Quarantined and deleted successfully.
C:\Documents and Settings\Theo\My Documents\Downloads\PopularScreenSavers.exe (PUP.FunWebProducts) -> Quarantined and deleted successfully.
C:\Documents and Settings\Theo\My Documents\Downloads\PopularScreenSavers(4).exe (PUP.FunWebProducts) -> Quarantined and deleted successfully.
C:\Documents and Settings\Theo\My Documents\Vuze Downloads\Photoshop.CS3.Portable\Photoshop_CS3.Portable\Msvcrt.dll (Malware.Packer.Gen) -> Quarantined and deleted successfully.
C:\Documents and Settings\Theo\My Documents\Vuze Downloads\Photoshop.CS3.Portable\Photoshop_CS3.Portable\Shfolder.dll (Malware.Packer.Gen) -> Quarantined and deleted successfully.

#6 boopme

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Posted 24 August 2010 - 03:32 PM

After you post the SAS we do one more and I think we'll be good.
ESET Online scan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the ESET Online Scanner button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Export to text file... to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Eset Smart Installer icon on your desktop.
  • Check the "YES, I accept the Terms of Use"
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push "List of found threats"
  • Push "Export to text file", and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the "<<Back" button.
  • Push Finish
In your next reply, please include the following:
  • Eset Scan Log


NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Theom

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Posted 25 August 2010 - 04:27 AM

SAS Scan would've taken days in safe mode because it was so slow so i ran it normally.
Log:


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 08/24/2010 at 10:08 PM

Application Version : 4.41.1000

Core Rules Database Version : 5400
Trace Rules Database Version: 3212

Scan type : Complete Scan
Total Scan Time : 04:31:29

Memory items scanned : 523
Memory threats detected : 0
Registry items scanned : 7118
Registry threats detected : 0
File items scanned : 140790
File threats detected : 3

Adware.Tracking Cookie
ia.media-imdb.com [ C:\Documents and Settings\Theo\Application Data\Macromedia\Flash Player\#SharedObjects\5QQFET33 ]
media.scanscout.com [ C:\Documents and Settings\Theo\Application Data\Macromedia\Flash Player\#SharedObjects\5QQFET33 ]
secure-us.imrworldwide.com [ C:\Documents and Settings\Theo\Application Data\Macromedia\Flash Player\#SharedObjects\5QQFET33 ]

#8 boopme

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Posted 25 August 2010 - 11:17 AM

Good,let's see if ESET is clean.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Theom

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Posted 25 August 2010 - 12:38 PM

Wasn't letting me save a txt file for some reason so i copied to clipboard:

Eset scan log:

C:\Documents and Settings\All Users\Application Data\AOL Downloads\SUD4131\setup.exe probably a variant of Win32/Agent.HZHBURL trojan cleaned by deleting - quarantined
C:\Documents and Settings\All Users\Application Data\AOL Downloads\triton_suite_install\6.1.41.2\setup.exe probably a variant of Win32/Agent.HZHBURL trojan cleaned by deleting - quarantined

#10 boopme

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Posted 25 August 2010 - 01:13 PM

Looks like A Wireshark Infection... we should use the routine here to be sure it is gone.
Please follow our Removal Guide here Remove Wireshark Antivirus .
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 Theom

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Posted 25 August 2010 - 01:41 PM

the page you linked me to doesn't work. I found these though:

http://www.myantispyware.com/2010/08/06/ho...-removal-guide/

http://free-pc-guides.com/virus-removal-gu...val-guide-03452

which one should i use?


I also haven't seen any of the symptoms that the removal guide lists. Does this mean i still have it?

Edited by Theom, 25 August 2010 - 01:44 PM.


#12 boopme

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Posted 25 August 2010 - 01:55 PM

You may have gotten it with ESET.. I wanted to be sure so I wanted you to run The first 2 tools before SAS and/or MBAm.

Here's what I was after...

Reboot into Safe Mode with Networking
How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 Theom

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Posted 25 August 2010 - 03:00 PM

Okay I'm running safe mode right now. I ran rkill and came up with this:


This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.
Ran as Theo on 08/25/2010 at 12:54:18.


Processes terminated by Rkill or while it was running:


C:\Documents and Settings\Theo\Desktop\rkill.exe


Rkill completed on 08/25/2010 at 12:54:20.

Can i restart and run SAS and MBAM in regular mode? The scan goes very very slowly on safe mode.

#14 boopme

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Posted 25 August 2010 - 03:06 PM

Yes
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 Theom

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Posted 25 August 2010 - 06:38 PM

Okay I ran it in safe mode any way. Here's the log.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 08/25/2010 at 04:31 PM

Application Version : 4.41.1000

Core Rules Database Version : 5400
Trace Rules Database Version: 3212

Scan type : Complete Scan
Total Scan Time : 03:29:41

Memory items scanned : 265
Memory threats detected : 0
Registry items scanned : 7118
Registry threats detected : 0
File items scanned : 142065
File threats detected : 2

Adware.Tracking Cookie
cdn4.specificclick.net [ C:\Documents and Settings\Theo\Application Data\Macromedia\Flash Player\#SharedObjects\5QQFET33 ]
media1.break.com [ C:\Documents and Settings\Theo\Application Data\Macromedia\Flash Player\#SharedObjects\5QQFET33 ]




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