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regarding the removal of "Security Tool"


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#1 sole

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Posted 23 August 2010 - 12:55 PM

hello guys, i am having a bit trouble with the guide: http://www.bleepingcomputer.com/virus-remo...e-security-tool

sorry if i post in the wrong section, as I am new here. if mods are able to move this to the right section so i can resolve my problem, that would be appreciated.

onto my problem:
it seems like I'm stuck on step 5. Every time i run rkill.com, it would close automatically, even if I leave the warning tab there. In the guide, it says "By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate Security Tool . So, please try running Rkill until malware is no longer running." I did just that, but every time I do that, rkill.com would still close AUTOMATICALLY whether i leave the warning there or not. It never lasts more than 2 seconds, and how would you know if the malware is still running or not? I'm stuck on this guys, please help.


PS: I just found out that the more i double click rkill, the more the chances of getting a blue screen that says "Your computer has shut down as there was a problem.. bla bla bla" I believe that is a screen from security tool, as there are NUMEROUS typos on the blue screen. I've gotten it about 3 times already just by double clicking rkill too much.

Edited by sole, 23 August 2010 - 01:03 PM.
Moved from XP forum to Am I Infected ~ Hamluis.


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#2 boopme

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Posted 23 August 2010 - 01:15 PM

Hello when the RKill window shuts down are you able to run MBAM?

Or try this approach

Reboot into Safe Mode with Networking
How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
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#3 sole

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Posted 23 August 2010 - 01:22 PM

no, every time I try to install malwarebytes (i renamed it explorer.exe like the guide said) it would automatically close in the language selection screen. I have no chance of installing it.

and if all else fails, I will try your alternative =\

#4 sole

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Posted 23 August 2010 - 01:50 PM

so is there any way to get rkill to work? it's failing horribly now...

i really don't wanna have to go into safe mode or anything and download everything all over..

#5 sole

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Posted 23 August 2010 - 03:13 PM

forget everything.

all i did was nice and simple, forget all of those tutorials and programs that DO NOT work.

all I did was:
reboot my computer on safe mode WITH networking
start -> All programs -> accessories -> system tools -> system restore.

I caught this virus in the morning so i was able to restore it back to the day before, and wallah, the virus is gone. hopefully malwarebytes can remove the source IF it is still lurking around somewhere.

I hope this helped anyone else with this problem.

#6 boopme

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Posted 23 August 2010 - 07:23 PM

Yes you should still run MBAM and SAS.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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