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security suite infection windows XP


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#1 ffour

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Posted 22 August 2010 - 06:39 PM

i have apparently had my laptop's os invaded by security suite (judging by the forum description of this particular virus). i had avast version 4.8 up and running at the time, but once the virus appeared i could not get avast enabled to scan for the problem. every time i try a particular operation on my laptop, the virus shuts it down cold - telling me that the file is infected and attempting to divert me to security suite's product page. laptop shut down by me since, but i would appreciate help getting things cleaned up and repaired. see combofix log attached.

Attached Files


Edited by hamluis, 22 August 2010 - 07:07 PM.
Moved from XP forum to Malware Removal Logs ~ Hamluis.


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#2 ffour

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Posted 28 August 2010 - 09:07 PM

i believe my laptop has been infected with the security suite virus. i base this diagnosis on the exact similarity to the sample infected boxes that bleeping computer showed when i was first trying to identify the problem. i get the repeated warnings of "possible intrusion", "bankerfox virus detected", and many others, and the inability to perform any task whatsoever! if i attempt to run my avast 4.8 security scan, the popups block the execution of the program. the same thing happens if i attempt to get back onto the internet. it all seems to be directing me to what would appear to be a windows security page with various pkgs of antivirus software for sale. i never purchased anything, i realized early on that windows would never resort to such tactics. i became convinced that my laptop operating system was corrupted, and shut it down until going into safe mode per the malware removal tool instructions posted on bleeping computer. i am creating this post, attaching the proper logs as a result of those same instructions. i am curious as to why my avast software did not block the malware? i have since found out that avast has had a newer version(free version, that is) called 5.0. was the 4.8 not current enough for this threat? i will wait for further direction from your helpers. thanks, in advance.


DDS (Ver_10-03-17.01) - NTFSx86 NETWORK
Run by Administrator at 19:47:56.12 on Wed 08/25/2010
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.511.302 [GMT -4:00]


============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Administrator\My Documents\Downloads\dds.scr

============== Pseudo HJT Report ===============

BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Lexmark Toolbar: {1017a80c-6f09-4548-a84d-edd6ac9525f0} - c:\program files\lexmark toolbar\toolband.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.5.5126.1836\swg.dll
TB: Lexmark Toolbar: {1017a80c-6f09-4548-a84d-edd6ac9525f0} - c:\program files\lexmark toolbar\toolband.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
mRun: [Apoint] c:\program files\apoint2k\Apoint.exe
mRun: [AGRSMMSG] AGRSMMSG.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /install
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [lxctmon.exe] "c:\program files\lexmark 5400 series\lxctmon.exe"
mRun: [Lexmark 5400 Series Fax Server] "c:\program files\lexmark 5400 series\fm3032.exe" /s
mRun: [EzPrint] "c:\program files\lexmark 5400 series\ezprint.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [LXCTCATS] rundll32 c:\windows\system32\spool\drivers\w32x86\3\LXCTtime.dll,_RunDLLEntry@16
mRun: [avast5] c:\progra~1\alwils~1\avast5\avastUI.exe /nogui
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\kodake~1.lnk - c:\program files\kodak\kodak easyshare software\bin\EasyShare.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1165371593109
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\admini~1\applic~1\mozilla\firefox\profiles\8n1oxbdf.default\
FF - plugin: c:\program files\google\update\1.2.183.29\npGoogleOneClick8.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.lu", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.nu", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.nz", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbaam7a8h", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4ar", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--p1ai", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbayh7gpa", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.tel", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.proxy.type", 5);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.buffer.cache.count", 24);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.buffer.cache.size", 4096);
c:\program files\mozilla firefox\greprefs\all.js - pref("dom.ipc.plugins.timeoutSecs", 45);
c:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);
c:\program files\mozilla firefox\greprefs\all.js - pref("accelerometer.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("html5.enable", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.nptest.dll", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npswf32.dll", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npctrl.dll", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npqtplugin.dll", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);

============= SERVICES / DRIVERS ===============

S1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2010-8-22 165456]
S2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2010-8-22 17744]
S2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast5\AvastSvc.exe [2010-8-22 40384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-2-5 135664]
S2 LnsMtsSvc;Echelon Support Service for Microsoft Terminal Services (MTS);c:\lonworks\bin\LnsMtsSvc.exe [2007-9-21 62776]
S2 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2006-7-31 1174152]
S3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast5\AvastSvc.exe [2010-8-22 40384]
S3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast5\AvastSvc.exe [2010-8-22 40384]
S3 LdvxBroker;Echelon xDriver Connection Broker;c:\lonworks\bin\LdvxBroker.exe [2007-9-21 66872]

=============== Created Last 30 ================

2010-08-23 00:13:01 38848 ----a-w- c:\windows\avastSS.scr
2010-08-23 00:12:53 0 d-----w- c:\docume~1\alluse~1\applic~1\Alwil Software
2010-08-22 22:24:29 0 d-sha-r- C:\cmdcons
2010-08-22 22:21:16 98816 ----a-w- c:\windows\sed.exe
2010-08-22 22:21:16 77312 ----a-w- c:\windows\MBR.exe
2010-08-22 22:21:16 256512 ----a-w- c:\windows\PEV.exe
2010-08-22 22:21:16 161792 ----a-w- c:\windows\SWREG.exe
2010-08-10 22:44:46 54156 ---ha-w- c:\windows\QTFont.qfn
2010-08-10 22:44:46 1409 ----a-w- c:\windows\QTFont.for

==================== Find3M ====================

2010-06-30 12:31:35 149504 ----a-w- c:\windows\system32\schannel.dll
2010-06-24 12:15:28 832512 ----a-w- c:\windows\system32\wininet.dll
2010-06-24 12:15:26 78336 ----a-w- c:\windows\system32\ieencode.dll
2010-06-24 12:15:26 17408 ----a-w- c:\windows\system32\corpol.dll
2010-06-23 13:44:04 1851904 ----a-w- c:\windows\system32\win32k.sys
2010-06-17 14:03:00 80384 ----a-w- c:\windows\system32\iccvid.dll
2010-06-14 07:41:45 1172480 ----a-w- c:\windows\system32\msxml3.dll
2008-09-26 08:39:29 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008092620080927\index.dat

============= FINISH: 19:48:48.01 ===============

Attached Files


Edited by Orange Blossom, 28 August 2010 - 09:29 PM.
Merged topics. ~ OB


#3 fireman4it

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Posted 29 August 2010 - 02:24 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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#4 ffour

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Posted 30 August 2010 - 08:12 PM

i have followed your instructions for running the DDS scans. they are attached as well as the GMER log. i am patiently awaiting instructions to remove the previously described Security Suite malware. i know you are busy, so am i. if something different is required please advise. full description of the malware symptoms can be seen at bleeping computer's virus definition sidebar - my symptoms are exactly the same right down to the verbatim entries that are shown as examples. this laptop has been shut down, and remains so, since contracting the malware, except for the times i have gone on in safe mode per helper's instructions. thanks again.

Attached Files



#5 fireman4it

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Posted 30 August 2010 - 10:08 PM

Hello,


Install Recovery Console and Run ComboFix

This tool is not a toy. If used the wrong way you could trash your computer. Please use only under direction of a Helper. If you decide to do so anyway, please do not blame me or ComboFix.

Download Combofix from any of the links below, and save it to your desktop.

Link 1
Link 2
  • Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. Refer to this page if you are not sure how.
  • Close any open windows, including this one.
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • If you did not have it installed, you will see the prompt below. Choose YES.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Note:The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you
should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.
  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

  • Click on Yes, to continue scanning for malware.
  • When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).
Leave your computer alone while ComboFix is running.
ComboFix will restart your computer if malware is found; allow it to do so.


Note: Please Do NOT mouseclick combofix's window while its running because it may cause it to stall.


Things to include in your next reply::
Combofix.txt
How is your machine running now?

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
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#6 ffour

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Posted 31 August 2010 - 07:18 PM

i have followed your instructions re running combofix. i have the logs attached for your perusal and any analysis/advice will be appreciated. thanks!

Attached Files



#7 fireman4it

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Posted 31 August 2010 - 07:50 PM

Hello,

Let's try a couple of other things.

1.
Do you connect to the internet through a router? If so please lok on the back of the router for a small pinhole. This is your reset button. Please find something small and insert it and hold in for 1 minute then let go. This will reset your router.

2.
  • Go to Start -> Control Panel -> Network and Internet Connection ->Network Connections.
  • Right-click your default connection, usually Local Area Connection or Dial-up Connection (if you are using dial-up), and left-click on the Properties option.
  • Double-click on the Internet Protocol (TCP/IP) item and select the radio button that says "Obtain DNS servers automatically".
  • Click OK twice.
    spacer.gif
  • Go to Start -> Run...
  • In the Open: field type cmd and click OK or hit Enter.
    This will open a Command Prompt.
  • At the DOS prompt screen, type in ipconfig /flushdns and then press Enter (notice the space between "ipconfig" and "/flushdns").
  • Exit the Command Prompt.
  • Reboot your PC and try to open any website.

3.
Please download Malwarebytes Anti-Malware (v1.44) and save it to your desktop.MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

4.
Scan With RKUnHooker
  • Please Download Rootkit Unhooker Save it to your desktop.
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


5.
Download Bootkit remover to your desktop

1. Extract the file to your desktop.
2. Double click Remover.exe to run it (Right click and run as Administrator for Vista).
3. It will show a Black screen with some data on it.
4. Right click on the screen and choose Select All.
5. Press Control+C (to copy the data).
6. Open a notepad, Click on Edit tab > paste.
7. Exit the Remover.exe window.
8. Please post the contents of the notepad when you reply.

6.
Please download MBRCheck to your desktop.

1. Double click MBRCheck.exe to run it (Right click and run as Administrator for Vista).
2. It will open a black window, please do not fix anything (if it gives you an option).
3. Exit that window and it will produce a log (MBRCheck_date_time).
4. Please post that log when you reply.

7.
I need to see the original run of Combofix. It should be located at C:\Combofix.txt without a number next to it.

Things to include in your next reply::
MBAM log
RkuUnhooker log
Bootkit Remover log
MBR check log
Orginal Combofix.txt
Still having redirects?

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#8 ffour

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Posted 02 September 2010 - 07:42 PM

i just now read your post of 8-31-10. i have been looking over and digesting the next steps you have suggested. i will be applying your recommendations as soon as i can. it does appear that my laptop operating system is somewhat better - i do not have the active/continuous security suite alerts that first appeared, but my computer loads veeerrry slowly, goes thru selected tasks also very slowly, and is prone to irregular placement and display of the desktop and taskbar icons. to clarify, i have run combofix twice: once on the advice of an IT professional who was helping me with the problem, and then again when i got help from bleeping computer and you asked me to run it. i can't post the orig. log to you, it was deleted after my windows was restored. thanks for hanging in there - i'll endeavor to follow your suggestions to the letter. will be writing back asap.

#9 fireman4it

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Posted 04 September 2010 - 04:17 PM

Hello.

Are you still there?

If you are please follow the instructions in my previous post.

If you still need help, follow the instructions I have given in my response. If you have since had your problem solved, we would appreciate you letting us know so we can close the topic.

Please reply back telling us so. If you don't reply within 2-3 days the topic will need to be closed.

Thanks for understanding smile.gif

With Regards,
fireman4it

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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#10 ffour

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Posted 05 September 2010 - 06:04 PM

yes, i am still here - and i have run your suggested remedial tasks thru #2. after completing that step, my computer has seemed to have returned to "normal" operating status. i was reading some tutorial material on bleeping computer re proper steps to protect my computer post-malware removal. i downloaded the secunia psi program to look for vulnerabilities in my computer's programs. i followed the bleeping computer instructions for doing so, and i have resolved 3 of 4 threats indicated. the 4th, id'd as adobe reader 8.x , says an update should be applied, but whenever i download the update file, the file size header reads. "canceled". you know, instead of reading say 33.7MB (just used for example). i guess i should ask secunia what this means since the downloads come via their program. in any event, you have helped me resolve the majority of functional difficulty i was having with the security suite malware. i want to ask you if you recommend continuing to complete all the suggested steps in the last post you made to my problem. i will gladly do it - i have learned a great deal by working this problem out this way. or, should i leave well-enough alone, and stop now since much of the problem has been vanquished. also, any recommendations on protection measures? i have avast 5.0 up and running at this time on my laptop. many thanks for your dedicated and good work thus far!

#11 fireman4it

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Posted 05 September 2010 - 07:57 PM

Hello,

It seems that you want to make changes and download things before you know your machine is all clean. If you want my assistance any further. Please finish the steps and post the logs.Also please make no changes to your machine until I give you the all clean.


Please let me know if you wish to have my help any further.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
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#12 ffour

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Posted 07 September 2010 - 06:52 PM

following the remaining steps, as outlined by you. i will post within 36 hrs., the delay being my work schedule - nothing i can do about that. if you can continue to assist, fine. if your busy schedule prohibits doing so, also fine.

#13 fireman4it

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Posted 07 September 2010 - 08:54 PM

I will await the logs so we can continue cleaning your Machine.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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#14 ffour

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Posted 08 September 2010 - 08:45 PM

MBAM notepad log attchd. i will do RK
unhooker next.
Database version: 4574

Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 7.0.5730.11

9/8/2010 7:56:45 PM
mbam-log-2010-09-08 (19-56-45).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 182739
Time elapsed: 37 minute(s), 16 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
Unhooker next and post. thanks.

Edited by ffour, 08 September 2010 - 08:47 PM.


#15 ffour

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Posted 08 September 2010 - 09:00 PM

note: i have downloaded RK Unhooker, but when i attempt to run the RKUnhookerLE.exe i get a dialog box "problem opening/loading driver". i have tried deleting the program and then reinstalling, but with the same result. any suggestions so that i can enable this diag. program. thanks.




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