This is on a WIN XP Professional machine running Office 2002 Professional. The user sent a Word attachment in email. Immediately after, she went to open Word and got the following error:
program: c:\program files\microsoft office\office10\winword.exe
this application has requested the runtime to terminate it in an unusual way. please contact the application's support team for more information.
OK is the only choice in the error window. Clicking OK closes Word. Word prompts to open in Safe Mode on second attempt. Word does open in Safe Mode. Same error appears after closing the Safe Mode session of Word and reopening it. The error occures whether opening a Word document or winword.exe alone.
I checked support.microsoft.com and this was as close as I got to my issue:http://support.microsoft.com/default.aspx?...kb;en-us;884538
The user isn't running any custom Microsoft Visual C++ 6.0 programs. At least not on purpose.
I haven't tried more than deleting the Normal.dot files and searching for a fix.
Thanks in advance for you help and suggestions.