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Hidden Virus? Please Help.


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#1 spatt79

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Posted 22 August 2010 - 10:19 AM

Hi! Last night, I got the dreaded hijacked browser window...fake security messages and windows, couldn't close browser window, etc. I closed the browser and restarted my computer. Opening Firefox again resulted in the fake security window. I closed the browser and ran a full Spyware Doctor scan. This only turned up tracking cookies, which I deleted. When I opened up Firefox again I got the regular home page. However, I'm sure that the virus is still there because I never got rid of anything substantial.

I ran Malwarebytes, and nothing turned up. I also ran Spybot S&D, which came up with one problem: a change to the registry listed under Microsoft. Windows. Security.InternetExplorer, which I let Spybot fix. I was pretty sure that I didn't have a rootkit, but ran RootRepeal anyway, without scanning files. This came up with some hidden drivers. I don't know where to go from here. The infection isn't that bad...I still have access to programs, and my browser isn't redirecting. However, I don't really trust my computer, because I KNOW something is on there. Can someone help?

Thanks!!!!

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#2 Budapest

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Posted 24 August 2010 - 10:38 PM

Try this:

http://www.bleepingcomputer.com/virus-remo...sing-tdsskiller
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 spatt79

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Posted 27 August 2010 - 07:38 PM

Thanks for responding! I ran the tool, and got nothing. So, I guess my computer is clean? I reran full Malwarebytes and Spybot scans also. Both came up with no serious threats. I'm still a little nervous, but everything seems to be running fine. No redirects or new viruses. Thanks so much for your help!!

#4 Budapest

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Posted 27 August 2010 - 09:39 PM

We can run some more scans to double check.

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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