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Unable to run MalwareBytes and GMER - BSOD

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15 replies to this topic

#1 stpierre


  • Members
  • 8 posts
  • Local time:10:25 AM

Posted 22 August 2010 - 09:41 AM

I have been experiencing slow downs on some web pages, that work fine from any other PC.I have not had any blue screens or restarts except for the ones listed below when running MalwareBytes and GMER. I know that the problem is not these two software products. They were boith downloaded and installed yesterday, but I have used both on other PC in the past.

I found C:\Windows\system32\gearsec.exe with autoruns and disabled it based on this from bleepingcomputer http://www.bleepingcomputer.com/startups/g...c.exe-8928.html

I ran SuperAntiSpyware successfully. It showed 318 Adware Tracking Cookies and cleaned them. Nothing else was reported.

I tried to run MalwareBytes Free edition in normal mode. It blue screened. Avast resident shield were on.
I treied again it started a scan showing 2 seconds elapsed time, and appeared to freeze. It then jumped to 1:12 seconds elapsed time and pased again. It then jumped to 2:22 elaped time and stayed there for about 15 minutes wall clock time. I forced the system down.
I then ran MalwareBytes in safe mode with networking. The scan worked successfully. I showed zero infected items.

I ran Defogger in normal mode. It worked fine.

I ran DDS in normal mode. It worked also.

I tried GMER in normal mode (Avast shields on). After more than six hours it blue screened. This was a different error than MalwareBytes had.
"Page fault in nonpaged area"
"stop: 0x00000050"

I then ran GMER in safe mode with networking and it ran ok in about two hours.

I have attached the log from GMER (ark.txt) and the attach.txt from DDS in the zip file. Here is the DDS.txt.

DDS (Ver_10-03-17.01) - NTFSx86
Run by Diane at 16:05:40.70 on Sat 08/21/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_21
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1482 [GMT -4:00]

AV: avast! Antivirus *On-access scanning enabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}
FW: Norton Internet Worm Protection *disabled* {990F9400-4CEE-43EA-A83A-D013ADD8EA6E}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\VProSvc.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Program Files\Uniblue\RegistryBooster\rbmonitor.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
C:\Program Files\Creative\Sound Blaster Live! 24-bit\Surround Mixer\CTSysVol.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\GhostTray.exe
C:\Program Files\Microsoft IntelliType Pro\itype.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\Microsoft IntelliType Pro\dpupdchk.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\SEC\Natural Color Pro\NCProTray.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Diane\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp:\\www.google.com
uWindow Title = Microsoft Internet Explorer
uInternet Connection Wizard,ShellNext = iexplore
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: {BA52B914-B692-46c4-B683-905236F6F655} - No File
TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File
TB: {C4069E3A-68F1-403E-B40E-20066696354B} - No File
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [DellSupport] "c:\program files\dell support\DSAgnt.exe" /startup
uRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [IAAnotif] c:\program files\intel\intel matrix storage manager\iaanotif.exe
mRun: [CTSysVol] c:\program files\creative\sound blaster live! 24-bit\surround mixer\CTSysVol.exe /r
mRun: [P17Helper] Rundll32 P17.dll,P17Helper
mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"
mRun: [ISUSPM Startup] "c:\program files\common files\installshield\updateservice\isuspm.exe" -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [Norton Ghost 10.0] "c:\program files\norton systemworks\norton ghost\agent\GhostTray.exe"
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [UpdateManager] "c:\program files\common files\sonic\update manager\sgtray.exe" /r
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /install
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
mRun: [itype] "c:\program files\microsoft intellitype pro\itype.exe"
mRun: [avast5] c:\progra~1\alwils~1\avast5\avastUI.exe /nogui
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\logite~1.lnk - c:\program files\logitech\setpoint\SetPoint.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\ncprot~1.lnk - c:\program files\sec\natural color pro\NCProTray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\autoru~1\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
uPolicies-explorer: NoViewOnDrive = 0 (0x0)
uPolicies-explorer: NoDesktopCleanupWizard = 1 (0x1)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office11\EXCEL.EXE/3000
IE: {5E638779-1818-4754-A595-EF1C63B87A56} - c:\program files\norton systemworks\norton cleanup\WCQuick.lnk
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL
DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} - hxxp://support.dell.com/systemprofiler/SysPro.CAB
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/8/b/d/8bd77752-5704-4d68-a152-f7252adaa4f2/LegitCheckControl.cab
DPF: {5AE58FCF-6F6A-49B2-B064-02492C66E3F4} - hxxp://catalog.update.microsoft.com/v7/site/ClientControl/en/x86/MuCatalogWebControl.cab?1210509381828
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1142999144677
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} - hxxp://www.crucial.com/controls/cpcScanner.cab
DPF: {C87ACE20-4BA7-11D4-AD69-0000F80020BC} - hxxp://www.meditech.com/employees/Pages/Software/MTAppDwn.exe
DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
Notify: LBTWlgn - c:\program files\common files\logishrd\bluetooth\LBTWlgn.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
Hosts: vonagebox
Hosts: RAY-1501 ray-lap # 00:1b:fc:cb:06:1c wired
Hosts: STPIERDF1 dianedesk # 00:12:3f:76:5b:24 wired
Hosts: STPIERRC1 raydesk # 00:03:47:d9:b6:2c wired
Hosts: H78LTWAITRCS01 ray-work # 00:of:1f:cc:fc:9e wired

Note: multiple HOSTS entries found. Please refer to Attach.txt

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\diane\applic~1\mozilla\firefox\profiles\9nkvkgnh.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/firefox
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}

c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);
c:\program files\mozilla firefox\greprefs\all.js - pref("html5.enable", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);

============= SERVICES / DRIVERS ===============

R0 Pnp680;SiI 680 ATA Controller;c:\windows\system32\drivers\PnP680.sys [2006-8-2 71720]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2010-2-12 165456]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-2-17 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-5-10 67656]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2010-2-12 17744]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast5\AvastSvc.exe [2010-2-12 40384]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\CCEVTMGR.EXE [2005-9-17 191848]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\CCSETMGR.EXE [2005-9-17 169320]
R2 NProtectService;Norton UnErase Protection;c:\progra~1\norton~1\norton~2\NPROTECT.EXE [2005-10-3 95832]
R2 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2005-12-6 1251720]
R3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast5\AvastSvc.exe [2010-2-12 40384]
R3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast5\AvastSvc.exe [2010-2-12 40384]

=============== Created Last 30 ================

2010-08-21 20:03:54 0 ----a-w- c:\documents and settings\diane\defogger_reenable
2010-08-21 17:42:06 0 d-----w- c:\docume~1\diane\applic~1\SUPERAntiSpyware.com
2010-08-21 17:42:06 0 d-----w- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2010-08-21 17:41:53 0 d-----w- c:\program files\SUPERAntiSpyware
2010-08-21 12:18:19 0 d-----w- c:\docume~1\diane\applic~1\Uniblue
2010-08-21 12:18:06 0 d-----w- c:\program files\Uniblue

==================== Find3M ====================

2010-07-27 06:30:35 8462336 ------w- c:\windows\system32\dllcache\shell32.dll
2010-07-17 09:00:04 423656 ----a-w- c:\windows\system32\deployJava1.dll
2010-06-30 12:31:35 149504 ----a-w- c:\windows\system32\schannel.dll
2010-06-30 12:31:35 149504 ------w- c:\windows\system32\dllcache\schannel.dll
2010-06-28 20:57:33 38848 ----a-w- c:\windows\avastSS.scr
2010-06-24 21:51:58 11077120 ------w- c:\windows\system32\dllcache\ieframe.dll
2010-06-24 12:22:03 916480 ----a-w- c:\windows\system32\wininet.dll
2010-06-24 12:22:03 916480 ------w- c:\windows\system32\dllcache\wininet.dll
2010-06-24 12:22:03 12800 ------w- c:\windows\system32\dllcache\xpshims.dll
2010-06-24 12:22:02 1210368 ------w- c:\windows\system32\dllcache\urlmon.dll
2010-06-24 12:22:01 611840 ----a-w- c:\windows\system32\dllcache\mstime.dll
2010-06-24 12:22:01 5951488 ------w- c:\windows\system32\dllcache\mshtml.dll
2010-06-24 12:22:01 206848 ----a-w- c:\windows\system32\dllcache\occache.dll
2010-06-24 12:21:59 599040 ----a-w- c:\windows\system32\dllcache\msfeeds.dll
2010-06-24 12:21:59 55296 ----a-w- c:\windows\system32\dllcache\msfeedsbs.dll
2010-06-24 12:21:59 25600 ------w- c:\windows\system32\dllcache\jsproxy.dll
2010-06-24 12:21:58 247808 ------w- c:\windows\system32\dllcache\ieproxy.dll
2010-06-24 12:21:58 1986560 ------w- c:\windows\system32\dllcache\iertutil.dll
2010-06-24 12:21:58 184320 ----a-w- c:\windows\system32\dllcache\iepeers.dll
2010-06-24 12:21:56 743424 ------w- c:\windows\system32\dllcache\iedvtool.dll
2010-06-24 12:21:55 387584 ------w- c:\windows\system32\dllcache\iedkcs32.dll
2010-06-23 13:44:04 1851904 ----a-w- c:\windows\system32\win32k.sys
2010-06-23 13:44:04 1851904 ------w- c:\windows\system32\dllcache\win32k.sys
2010-06-23 12:08:09 173056 ------w- c:\windows\system32\dllcache\ie4uinit.exe
2010-06-21 15:27:11 354304 ------w- c:\windows\system32\dllcache\srv.sys
2010-06-18 13:36:12 3558912 ------w- c:\windows\system32\dllcache\moviemk.exe
2010-06-17 14:03:00 80384 ----a-w- c:\windows\system32\iccvid.dll
2010-06-14 14:31:20 744448 ------w- c:\windows\system32\dllcache\helpsvc.exe
2010-06-14 07:41:45 1172480 ----a-w- c:\windows\system32\msxml3.dll
2010-06-14 07:41:45 1172480 ------w- c:\windows\system32\dllcache\msxml3.dll
2006-05-20 21:27:20 56 --sh--r- c:\windows\system32\E148A5D53E.sys
2006-05-20 21:27:21 3350 --sha-w- c:\windows\system32\KGyGaAvL.sys
2008-05-11 17:25:28 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008051120080512\index.dat

============= FINISH: 16:06:29.45 ===============

Attached Files

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#2 m0le


    Can U Dig It?

  • Malware Response Team
  • 34,527 posts
  • Gender:Male
  • Location:London, UK
  • Local time:02:25 PM

Posted 29 August 2010 - 05:07 AM


Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

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#3 stpierre

  • Topic Starter

  • Members
  • 8 posts
  • Local time:10:25 AM

Posted 29 August 2010 - 06:57 AM

Hi M0le,
Yes I am here and waiting for your instructions.


#4 m0le


    Can U Dig It?

  • Malware Response Team
  • 34,527 posts
  • Gender:Male
  • Location:London, UK
  • Local time:02:25 PM

Posted 29 August 2010 - 12:45 PM

Please run these two tools to see if we can detect rootkit activity.

Please download MBRCheck to your desktop.

1. Double click MBRCheck.exe to run it (Right click and run as Administrator for Vista).
2. It will open a black window, please do not fix anything (if it gives you an option).
3. Exit that window and it will produce a log (MBRCheck_date_time).
4. Please post that log when you reply.

  • Download TDSSKiller and save it to your Desktop.

  • Extract its contents to your desktop and make sure TDSSKiller.exe (the contents of the zipped file) is on the Desktop itself, not within a folder on the desktop.

  • Go to Start > Run (Or you can hold down your Windows key and press R) and copy and paste the following into the text field. (make sure you include the quote marks) Then press OK.

    "%userprofile%\Desktop\TDSSKiller.exe" -l report.txt

  • Now click Start Scan.
  • If Malicious objects are found, ensure Cure is selected then click Continue > Reboot now.
  • Click Close
  • Finally press Report and copy and paste the contents into your next reply. If you've rebooted then the log will be found at C:\

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#5 stpierre

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Posted 29 August 2010 - 01:56 PM

Here is the log from MBRcheck and the report from TDSSKiller

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#6 m0le


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Posted 29 August 2010 - 02:00 PM

Please run Combofix, the TDSSKiller log was, ahem, a bit strange.

Please download ComboFix from one of these locations:* IMPORTANT !!! Save ComboFix.exe to your Desktop making sure you rename it comfix.exe
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Comfix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
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#7 stpierre

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Posted 29 August 2010 - 04:46 PM

I d/led and ran ComboFix, renamed to comfix.exe. It did delete 1 folder and 1 file. I then got a strange pop up. And the log in a temp folder as well as a log located at C:\ComboFix.txt

I replied ok to the error message. See the jpg file. I also included both logs. Sorry about the two copies of the log but I thought 1 might be junk. I was not asked to reboot.

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#8 m0le


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Posted 29 August 2010 - 08:22 PM

Please run Superantispyware

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#9 stpierre

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Posted 29 August 2010 - 11:19 PM

Here is the log from SuperAntiSpyware

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#10 m0le


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Posted 30 August 2010 - 04:14 AM

The PC's looking good now. How is it performing?
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#11 stpierre

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Posted 30 August 2010 - 06:23 AM

It appears to be back to normal on the pages that were showing the most slow down.

Thank you very much for your help. hysterical.gif

Edited by stpierre, 30 August 2010 - 06:24 AM.

#12 m0le


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Posted 30 August 2010 - 06:43 AM

Great, then we're at the last stage, please run ESET's online scanner
  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    1. Click on to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the icon on your desktop.
  4. Check
  5. Click the button.
  6. Accept any security warnings from your browser.
  7. Leave the top box checked and then check
  8. Push the Start button.
  9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  10. When the scan completes, push
  11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  12. Push the button.
  13. Push
NOTE: If no malware is found then no log will be produced. Let me know if this is the case.
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#13 stpierre

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Posted 30 August 2010 - 06:27 PM

Sorry about the delay, I started as soon as I got home from work.

The ESET scan found to corupt files here is the log.

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#14 m0le


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Posted 30 August 2010 - 06:42 PM

That's the last of it...

You're clean. Good stuff! thumbup2.gif

Let's do some clearing up

Uninstall ComboFix

Remove Combofix now that we're done with it.
  • Please press the Windows Key and R on your keyboard. This will bring up the Run... command.
    (For Vista/Windows 7 please click Start -> All Programs -> Accessories -> Run)
  • Now type in Combofix /Uninstall in the runbox and click OK. (Notice the space between "Combofix" and "/")
  • Please follow the prompts to uninstall Combofix.
  • You will then receive a message saying Combofix was uninstalled successfully once it's done uninstalling itself.
This will uninstall Combofix and anything associated with it.

We Need to Clean Up our Mess
Download and Run OTC

We will now remove the tools we used during this fix using OTC.
  • Download OTC by OldTimer and save it to your desktop.
  • Double click icon to start the program. If you are using Vista, please right-click and choose run as administrator
  • Then Click the big button.
  • You will get a prompt saying "Being Cleanup Process". Please select Yes.
  • Restart your computer when prompted.
If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.


Here's some advice on how you can keep your PC clean

Use and update your AntiVirus Software

You must have a good antivirus. There are plenty to choose from but I personally recommend the free options of Avast and Avira Antivir. If you want to purchase a security program then I recommend any of the following: AVG, Norton, McAfee, Kaspersky and ESET Nod32.

It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out. If you use a commercial antivirus program you must make sure you keep renewing your subscription. Otherwise, once your subscription runs out, you may not be able to update the programs virus definitions.

Make sure your applications have all of their updates

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector and Calendar of Updates.

Install an AntiSpyware Program

A highly recommended AntiSpyware program is SuperAntiSpyware. You can download the free Home Version. or the Pro version for a 15 day trial period.

Installing this or another recommended program will provide spyware & hijacker protection on your computer alongside your virus protection. You should scan your computer with an AntiSpyware program on a regular basis just as you would an antivirus software.

Finally, here's a treasure trove of antivirus, antimalware and antispyware resources

That's it stpierre, happy surfing!


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#15 stpierre

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Posted 30 August 2010 - 07:17 PM

Cleanup is complete and I also ran defogger enable. I will keep and run SuperAntiSpyware as suggested.
Thanks for all your help.

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