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4 replies to this topic

#1 jilda

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Posted 21 August 2010 - 08:34 PM

I keep trying to post my topic but keep getting a message that the page has been reset

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#2 Orange Blossom

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Posted 21 August 2010 - 08:55 PM

Hello,

Per chance, does the topic you are trying to post contain logs and are you trying to post in the Virus, Trojan, Spyware, and Malware Removal Logs forum?

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#3 jilda

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Posted 24 August 2010 - 03:23 PM

Yes I was trying to post logs cause thats what the removal guide said to do. I just started a new topic -no logs- in the Removal Logs. Was that the wrong place? If you read my post you can tell I've had a hard time doing all this. Appreciate very much help from guru.

#4 Animal

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Posted 24 August 2010 - 03:42 PM

Topic is here: http://www.bleepingcomputer.com/forums/ind...p;#entry1902211

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#5 Orange Blossom

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Posted 24 August 2010 - 07:32 PM

Hello,

You posted in the proper place. The infection you have is causing your posting problems.

Now that you have posted a topic here: http://www.bleepingcomputer.com/forums/topic342507.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
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