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BSOD/Restart when loading YouTube video only


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#1 sparkycagle

sparkycagle

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Posted 21 August 2010 - 05:17 AM

Hello all. I am hoping someone wiser than I (which isnt hard really) can point me in the right direction for this error. Recently due to bad bad Virus/Worm I reformatted my system and installed Windows XP Pro. After install I had no immediate problems, but after installing XP ServicePack 2, my ATI 4600 was not happy. Long story shorter, after trying many different things I was able to figure that all out and now my computer will do nearly everything I ask of it.

I said all that just incase it relates somehow to my current issue.

Windows crashes each and everytime I try to load up a YouTube video, sometimes just by going to YouTube's site. The weird thing is that this does NOT happen on any other site I have tried (break.com, SWTOR.com, ect.) I can even watch and enjoy the videos at those sites too. I have updated Adobe Flash, WMP, and all other recommendations that YouTube gave me as well.

Ok, I have been trying to do some research on the problem as well. During this research I decided to try the Windows Debugger out and read the Dump file that is created. It seems ATIVVAXX.dll could be the issue, but I am not versed well enough with this stuff to figure out if that is truly the issue. Seeing that this could be the culprit I tried uninstalling and reinstalling the latest ATI video drivers (10.6 I think it was), I also updated my BIOS and Chipset drivers just incase that could be it. I have checked my IRQ settings (I am still quite clueless on this part) and noticed that the ATI card (which is in AGP slot since I lack PCIe) is runnin on same IRQ and busses of other devices, though windows shows no issues with this under device manager.

I am hoping for some help from those with more knowledge than I.

System Specs:
Processor - Intel Pentium 4 CPU 3.2ghz
Memory - 3072 RAM
BIOS - Phoenix - AwardBIOS v6.00pg
Video - ATI Radeon HD 4600 Series (Chip: ATI Radeon Graphics Processor AGP [0x9495], Driver: ATI2DVAG.dll ver 6.14.0010.7101)

And here is the DUMP file incase I am misinterpreting anything.

Microsoft ® Windows Debugger Version 6.12.0002.633 X86
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini082010-02.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: symsrv*symsrv.dll*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp3_gdr.100427-1636
Machine Name:
Kernel base = 0x804d7000 PsLoadedModuleList = 0x805634c0
Debug session time: Fri Aug 20 21:29:54.578 2010 (UTC - 5:00)
System Uptime: 0 days 0:20:14.294
Loading Kernel Symbols
...............................................................
................................................................
......
Loading User Symbols
Loading unloaded module list
....
Unable to load image ativvaxx.dll, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ativvaxx.dll
*** ERROR: Module load completed but symbols could not be loaded for ativvaxx.dll
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, 0, ab9a493c, 0}

Probably caused by : ativvaxx.dll ( ativvaxx+17a25 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 00000000, The address that the exception occurred at
Arg3: ab9a493c, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
+17a25
00000000 ?? ???

TRAP_FRAME: ab9a493c -- (.trap 0xffffffffab9a493c)
ErrCode = 00000000
eax=e1617068 ebx=e14c4670 ecx=ab9a4a0c edx=00000000 esi=ab9a49ec edi=ab9a4a2c
eip=00000000 esp=ab9a49b0 ebp=e2550230 iopl=0 nv up ei pl zr na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246
00000000 ?? ???
Resetting default scope

CUSTOMER_CRASH_COUNT: 2

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0x8E

PROCESS_NAME: iexplore.exe

LAST_CONTROL_TRANSFER: from bf5d6a25 to 00000000

STACK_TEXT:
WARNING: Frame IP not in any known module. Following frames may be wrong.
ab9a49ac bf5d6a25 00000000 ab9a4a0c ab9a49ec 0x0
ab9a49b0 00000000 ab9a4a0c ab9a49ec 00000064 ativvaxx+0x17a25


STACK_COMMAND: kb

FOLLOWUP_IP:
ativvaxx+17a25
bf5d6a25 ?? ???

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: ativvaxx+17a25

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: ativvaxx

IMAGE_NAME: ativvaxx.dll

DEBUG_FLR_IMAGE_TIMESTAMP: 4c33d829

FAILURE_BUCKET_ID: 0x8E_ativvaxx+17a25

BUCKET_ID: 0x8E_ativvaxx+17a25

Followup: MachineOwner
---------

Thanks in advance for any help you can give.

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#2 hamluis

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Posted 21 August 2010 - 09:09 AM

Hi :thumbsup:.

That dump file points to your video drivers...you might try uninstalling/reinstalling them.

But...problems with a particular website usually point to damaged/corrupted cookies...it would not hurt to delete those from youtube and get new ones on your next visit (automatic).

Louis




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