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Suspected Virus/Malware Removal Questions

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3 replies to this topic

#1 Chezz123


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Posted 20 August 2010 - 07:37 PM

Im sure I have a virus or two on my computer but Norton and Ad-Aware doesnt seem to find it. Since Ive found a startup item in my msconfig "sfhkfffkf" that is recently there, I check my startup lists in 'msconfig' every few days just to see if anything new is there that shouldnt be. I have also found "Windows Defender" in the startup that was not around about a month ago, but it says Microsoft so I thought nothing of it but it was not in the startup a while back dont know if it is legit or malware masking as microsoft.

The files details in msconfig:
Startup Item: sfhfffkf
Command: ...AppData\Local\jnyjox\jholsysguard.exe

My computer was running slower for a few days before I spotted this odd file and since my DVD-ROM is only working at random times. I have tried to remove it from the regristry and Quarentine but it pops back up the next time I start up the computer sometimes under different names.

System Specs:
Windows Vista Home Premium 32-Bit SP2
AMD Phenom 9500 Quad-Core Processer
nVIDIA GeForce 8600 GS

Any ideas of how to remove this? Norton doesnt spot it neither did Ad-Aware as I scanned today both updated before the scan.

Much Thanks in Advance, if more details are needed I can try to find more but im not very computer savy.

Edited by Chezz123, 20 August 2010 - 07:41 PM.

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#2 boopme


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Posted 20 August 2010 - 08:53 PM

Hello, I am moving this from Vista to the Am I Infected forum...

Let's see what these show.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.
Before you save it rename it to say zztoy.exe

alternate download link 1
alternate download link 2
MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.[list]
[*]Some types of malware will target Malwarebytes Anti-Malware and other security tools to keep them from running properly. If that's the case, please refer to the suggestions provided in [url=http://www.bleepingcomputer.com/forums/index.php?s=&showtopic=267354&view=findpost&p=1476905][color=blue]For those having trouble running Malwareb

Please ask any needed questions,post logs and Let us know how the PC is running now.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Chezz123

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Posted 21 August 2010 - 09:03 PM

Firstly Much Thanks! they did find some things both Norton and Ad-Aware didnt.

SUPERAntiSpyware Scan Log

Generated 08/21/2010 at 07:21 PM

Application Version : 4.41.1000

Core Rules Database Version : 5347
Trace Rules Database Version: 3159

Scan type : Complete Scan
Total Scan Time : 01:48:31

Memory items scanned : 283
Memory threats detected : 0
Registry items scanned : 8006
Registry threats detected : 23
File items scanned : 181789
File threats detected : 23


Browser Hijacker.Deskbar

Adware.Tracking Cookie
.partyaccount.com [ C:\Users\Wiskers\AppData\Roaming\Mozilla-Cache\Party\PartyPoker\cookies.txt ]
earlyexperience.partyaccount.com [ C:\Users\Wiskers\AppData\Roaming\Mozilla-Cache\Party\PartyPoker\cookies.txt ]
ad.yieldmanager.com [ C:\Users\Wiskers\AppData\Roaming\Mozilla-Cache\Party\PartyPoker\cookies.txt ]
ad.yieldmanager.com [ C:\Users\Wiskers\AppData\Roaming\Mozilla-Cache\Party\PartyPoker\cookies.txt ]
secure.partyaccount.com [ C:\Users\Wiskers\AppData\Roaming\Mozilla-Cache\Party\PartyPoker\cookies.txt ]
secure.partyaccount.com [ C:\Users\Wiskers\AppData\Roaming\Mozilla-Cache\Party\PartyPoker\cookies.txt ]
secure.partyaccount.com [ C:\Users\Wiskers\AppData\Roaming\Mozilla-Cache\Party\PartyPoker\cookies.txt ]
secure.partyaccount.com [ C:\Users\Wiskers\AppData\Roaming\Mozilla-Cache\Party\PartyPoker\cookies.txt ]
.partyaccount.com [ C:\Users\Wiskers\AppData\Roaming\Mozilla-Cache\PG\cookies.txt ]
secure.partyaccount.com [ C:\Users\Wiskers\AppData\Roaming\Mozilla-Cache\PG\cookies.txt ]
ad.yieldmanager.com [ C:\Users\Wiskers\AppData\Roaming\Mozilla-Cache\PG\cookies.txt ]
ad.yieldmanager.com [ C:\Users\Wiskers\AppData\Roaming\Mozilla-Cache\PG\cookies.txt ]
earlyexperience.partyaccount.com [ C:\Users\Wiskers\AppData\Roaming\Mozilla-Cache\PG\cookies.txt ]




And the Log from Malware (MBAM)

Malwarebytes' Anti-Malware 1.46

Database version: 4460

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18943

21/08/2010 7:47:01 PM
mbam-log-2010-08-21 (19-47-01).txt

Scan type: Quick scan
Objects scanned: 133097
Time elapsed: 9 minute(s), 25 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 2
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\gaopdxserv.sys (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data:, -> Quarantined and deleted successfully.

Folders Infected:
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\DigitalHQ (Trojan.DNSChanger) -> Quarantined and deleted successfully.
C:\Users\Wiskers\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\DigitalHQ (Trojan.DNSChanger) -> Quarantined and deleted successfully.

Files Infected:
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\DigitalHQ\Uninstall.lnk (Trojan.DNSChanger) -> Quarantined and deleted successfully.

Both everything in them. And again much thanks again for the detailed help the browser is running much quicker than before (IE). The computer seems to be running a bit smoother, but the "sfhfffkf" is still showing up in the Startup list.

I went through the steps listed, it seemed to have removed them. I am going to run another scan tomarrow but do you have any other advice or is anything else needed to remove these for certain?

#4 boopme


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Posted 21 August 2010 - 10:07 PM

You're welcome. I neglected to say "End" that item in msconfig and scan..

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal/regular mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Now do an Online scan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the ESET Online Scanner button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Export to text file... to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Eset Smart Installer icon on your desktop.
  • Check the "YES, I accept the Terms of Use"
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push "List of found threats"
  • Push "Export to text file", and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the "<<Back" button.
  • Push Finish
In your next reply, please include the following:
  • Eset Scan Log

NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

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