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Desktop Security 2010


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10 replies to this topic

#1 Lillielle

Lillielle

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Posted 20 August 2010 - 05:55 PM

Help, please? I downloaded an executable file I REALLY shouldn't have wacko.gif and ended up with Desktop Security 2010. I looked up how to remove it on another computer and ended up running rkill and then Malwarebytes that I already had installed on my computer. I also was running Rising Antivirus scan.

I restarted when it said that it needed to to fully remove everything, and I thought that it had, but it turned out it didn't leave. dry.gif So now I un-installed Malwarebytes and got a new link to download it, to see if that helps. And I ran Hijack This. I apparently had an older version of Hijack This and I ended up fixing/removing a few things that the virus removal guide specifically laid out. But I don't know if I got it all, and I REALLY don't want to mess with it any further. I don't want to end up removing something vital, you know? So...here's the log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 4:52:01 PM, on 8/20/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\ibmpmsvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Rising\Rav\RavMonD.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
C:\PROGRA~1\ThinkPad\CONNEC~1\Qctray.exe
C:\Program Files\ThinkPad\PkgMgr\HOTKEY\TPONSCR.exe
C:\Program Files\ThinkPad\PkgMgr\HOTKEY_1\TpScrex.exe
C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
C:\WINDOWS\system32\RunDll32.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Qwest\Desktop\QwestTouchPointAgent.exe
C:\Program Files\Application Updater\ApplicationUpdater.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\System32\QCONSVC.EXE
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\Common Files\supportsoft\bin\sprtlisten.exe
C:\Program Files\Qwest\Quickcare\bin\sprtsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Qwest\Quickcare\bin\sprtcmd.exe
C:\Program Files\Rising\Rav\RsTray.exe
C:\Program Files\Qwest\Quickcare\bin\tgsrvc.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Samsung\Samsung Media Studio 5\SMSTray.exe
C:\WINDOWS\system32\TpKmpSVC.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\MarkAny\ContentSafer\MAAgent.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\program files\itunes\itunes.resources\es.lproj\ituneslocalizedituneslocalized.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\program files\adobe\reader 9.0\reader\plug_ins3d\drvdx8tesselate.exe
C:\program files\microsoft\search enhancement pack\search helper\searchhelpersearchhelper1.2.118.0.exe
C:\program files\quicktime\qtsystem\quicktime3gpp.resources\es.lproj\quicktimeresourcesquicktime.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Documents and Settings\Winuser\Local Settings\Application Data\Google\Update\1.2.183.29\GoogleCrashHandler.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\Program Files\iPod\bin\iPodService.exe
c:\documents and settings\winuser\my documents\downloads\movie.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\WINDOWS\system32\SearchFilterHost.exe
C:\Documents and Settings\Winuser\My Documents\Downloads\HijackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.isu.edu/current.shtml
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R3 - URLSearchHook: SearchSettings Class - {E312764E-7706-43F1-8DAB-FCDD2B1E416D} - C:\Program Files\Search Settings\SearchSettings.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: SearchSettings Class - {E312764E-7706-43F1-8DAB-FCDD2B1E416D} - C:\Program Files\Search Settings\SearchSettings.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\YTSingleInstance.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: (no name) - {01398B87-61AF-4FFB-9AB5-1A1C5FB39A9C} - (no file)
O3 - Toolbar: Ask Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dll
O4 - HKLM\..\Run: [TPHOTKEY] C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
O4 - HKLM\..\Run: [QCTRAY] C:\PROGRA~1\ThinkPad\CONNEC~1\Qctray.exe
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [EZEJMNAP] C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
O4 - HKLM\..\Run: [PWRMGRTR] rundll32 C:\PROGRA~1\ThinkPad\UTILIT~1\PWRMGRTR.DLL,PwrMgrBkGndMonitor
O4 - HKLM\..\Run: [BLOG] rundll32.exe C:\PROGRA~1\ThinkPad\UTILIT~1\BatLogEx.DLL,StartBattLog
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
O4 - HKLM\..\Run: [SoundMAX] C:\Program Files\Analog Devices\SoundMAX\Smax4.exe /tray
O4 - HKLM\..\Run: [BMMGAG] RunDll32 C:\PROGRA~1\ThinkPad\UTILIT~1\pwrmonit.dll,StartPwrMonitor
O4 - HKLM\..\Run: [BMMLREF] C:\Program Files\ThinkPad\Utilities\BMMLREF.EXE
O4 - HKLM\..\Run: [BMMMONWND] rundll32.exe C:\PROGRA~1\ThinkPad\UTILIT~1\BatInfEx.dll,BMMAutonomicMonitor
O4 - HKLM\..\Run: [TPKMAPHELPER] C:\Program Files\ThinkPad\Utilities\TpKmapAp.exe -helper
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [QwestTouchPointAgent] "C:\Program Files\Qwest\Desktop\QwestTouchPointAgent.exe" /autostart
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [QuickCare] C:\Program Files\Qwest\Quickcare\bin\sprtcmd.exe /P QuickCare
O4 - HKLM\..\Run: [RavTray] "C:\Program Files\Rising\Rav\RsTray.exe" -system
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [SMSTray] C:\Program Files\Samsung\Samsung Media Studio 5\SMSTray.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [MAAgent] C:\Program Files\MarkAny\ContentSafer\MAAgent.exe
O4 - HKLM\..\Run: [RealNetworksAdobe] C:\Documents and Settings\Winuser\My Documents\Downloads\movie.exe
O4 - HKLM\..\Run: [iTunesiTunesLocalized] c:\program files\itunes\itunes.resources\es.lproj\ituneslocalizedituneslocalized.exe
O4 - HKLM\..\Run: [QuickTimeResourcesQuickTimeResources] c:\program files\quicktime\qtsystem\quicktime3gpp.resources\es.lproj\quicktimeresourcesquicktime.exe
O4 - HKLM\..\Run: [drvDX9drvDX99.3.2.163] c:\program files\adobe\reader 9.0\reader\plug_ins3d\drvdx8tesselate.exe
O4 - HKLM\..\Run: [SearchHelperPack1.2.118.0] c:\program files\microsoft\search enhancement pack\search helper\searchhelpersearchhelper1.2.118.0.exe
O4 - HKLM\..\Run: [QuickTimeQuickTimeResources] c:\program files\quicktime\qtsystem\quicktime3gpp.resources\es.lproj\quicktimeresourcesquicktime.exe
O4 - HKLM\..\Run: [drvDX8Right9.3.2.163] C:\program files\adobe\reader 9.0\reader\plug_ins3d\drvdx8tesselate.exe
O4 - HKLM\..\RunServices: [QuickTimeResourcesQuickTime] c:\program files\quicktime\qtsystem\quicktimempeg4.resources\ja.lproj\quicktimeresourcesquicktime.exe
O4 - HKLM\..\RunServices: [ToolbarToolbar] c:\program files\ask.com\genericasktoolbartoolbar.exe
O4 - HKLM\..\RunServices: [QuickTimeQuickTimeResources] c:\program files\quicktime\qtsystem\quicktime3gpp.resources\es.lproj\quicktimeresourcesquicktime.exe
O4 - HKLM\..\RunServices: [RightdrvDX8] C:\program files\adobe\reader 9.0\reader\plug_ins3d\drvdx8tesselate.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Winuser\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - Startup: OpenOffice.org 3.1.lnk = C:\Program Files\OpenOffice.org 3\program\quickstart.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab56986.cab
O16 - DPF: {5C051655-FCD5-4969-9182-770EA5AA5565} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/Solit...wn.cab56986.cab
O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/MessengerGam...1/GAME_UNO1.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1262810464015
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab56907.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Application Updater - Spigot, Inc. - C:\Program Files\Application Updater\ApplicationUpdater.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: ThinkPad PM Service (IBMPMSVC) - Lenovo - C:\WINDOWS\system32\ibmpmsvc.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: QCONSVC - Unknown owner - C:\WINDOWS\System32\QCONSVC.EXE
O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Rav Service (RsRavMon) - Beijing Rising Information Technology Co., Ltd. - C:\Program Files\Rising\Rav\RavMonD.exe
O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: SupportSoft Listener Service (sprtlisten) - SupportSoft, Inc. - C:\Program Files\Common Files\supportsoft\bin\sprtlisten.exe
O23 - Service: SupportSoft Sprocket Service (quickcare) (sprtsvc_quickcare) - SupportSoft, Inc. - C:\Program Files\Qwest\Quickcare\bin\sprtsvc.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\supportsoft\bin\ssrc.exe
O23 - Service: SupportSoft Repair Service (quickcare) (tgsrvc_quickcare) - SupportSoft, Inc. - C:\Program Files\Qwest\Quickcare\bin\tgsrvc.exe
O23 - Service: ThreatFire - PC Tools - C:\Program Files\ThreatFire\TFService.exe
O23 - Service: IBM KCU Service (TpKmpSVC) - Unknown owner - C:\WINDOWS\system32\TpKmpSVC.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

--
End of file - 14513 bytes


Can you help? Thank you!
Acer Aspire 5750, Windows 7 64-bit, Intel i3 2.1GHz
"Neither the angels in heaven above nor the demons down under the sea can ever dissever my soul from the soul of the beautiful Annabel Lee"

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#2 mpascal

mpascal

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  • Local time:08:17 AM

Posted 26 August 2010 - 10:54 PM

Hi Lillielle,

Welcome to Bleeping Computer!

My name is mpascal, and I will be helping you fix your problem.

Before we begin, I would like give a few guidelines so that we can fix your problem as quickly and efficiently as possible:
  • Be sure to follow all my instructions carefully! If there is anything you don't understand, don't hesitate to ask.
  • Please do not do anything or perform other steps unless I have asked you to do so.
  • Please make sure you post all logs I ask you to, and make sure that the entire log gets posted.
  • Don't attach any logs unless asked. Posting them in the forums will make them easier to analyze.
  • If you are unsure of how to reply, or need help with anything regarding the website, please look here.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below I will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

STEP 1 - Preparation Guide

Please follow the instructions in the Preparation Guide until you have reached step 6. You may stop once you have finished step 6 and continue with the instructions here.

STEP 2 - MBAM

Note: In the event that you already have MBAM installed, you do not need to reinstall it. Simply Updating it and doing a Quickscan is sufficient.

Please download Malwarebytes Anti-Malware (v1.44) and save it to your desktop.MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

STEP 3 - GMER

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.

STEP 4 - OTL

Download OTL to your desktop.
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • In the Custom Scans box, copy and paste the following:
    CODE
    netsvcs
    %SYSTEMDRIVE%\*.*
    %systemroot%\Fonts\*.com
    %systemroot%\Fonts\*.dll
    %systemroot%\Fonts\*.ini
    %systemroot%\Fonts\*.ini2
    %systemroot%\Fonts\*.exe
    %systemroot%\system32\spool\prtprocs\w32x86\*.*
    %systemroot%\REPAIR\*.bak1
    %systemroot%\REPAIR\*.ini
    %systemroot%\system32\*.jpg
    %systemroot%\*.jpg
    %systemroot%\*.png
    %systemroot%\*.scr
    %systemroot%\*._sy
    %APPDATA%\Adobe\Update\*.*
    %ALLUSERSPROFILE%\Favorites\*.*
    %APPDATA%\Microsoft\*.*
    %PROGRAMFILES%\*.*
    %APPDATA%\Update\*.*
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT
    %systemroot%\System32\config\*.sav
    %PROGRAMFILES%\bak. /s
    %systemroot%\system32\bak. /s
    %ALLUSERSPROFILE%\Start Menu\*.lnk /x
    %systemroot%\system32\config\systemprofile\*.dat /x
    %systemroot%\*.config
    %systemroot%\system32\*.db
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTListIt.Txt and Extras.txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of the files, and post it with your next reply.
STEP 5 - Reply

Please reply with the following logs:
  • MBAM Log
  • GMER Log
  • OTL Log

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#3 Lillielle

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Posted 27 August 2010 - 12:42 AM

Hi! I...think I fixed the problem. I'm not actually sure all traces of it are gone, and I'm not sure how I would go about making sure it's gone. [i.e. if those scans would work?]

I had the situation where I'd moved into the dorms, but I left my computer at home. I ended up just leaving it on because it would just go to the screen going black [not sure precisely what that's called] and I didn't want to shut the computer off because I remembered my dad getting a virus where if he'd shut the computer off, it would have been really bad.

But I came back to it after a couple of days, and it had blue screened. I can't remember what the exact error was, but it was a fairly lengthy error [the description/explanation took up almost the whole screen]. It said to restart and I did, thinking that the blue screen meant the virus had like done something even worse. sad.gif

However, when I restarted, the virus didn't come up at all. Previously, it had come up as a desktray icon, and its "security center" would pop up. And it would tell me all those security warnings.

Since it didn't pop up, I reinstalled Malwarebytes, updated it, and ran it. It came up with 76 infected objects. blink.gif I restarted when it said to, and went and deleted everything in quarantine. Then I ran Rising Antivirus scan, Malwarebytes again, and then I searched for anything related to "Desktop Security" since it was still a folder in my start menu programs. I deleted those with Data Shredder. And then ran Super AntiSpyware, and it found some stuff, but I'm not sure if I should permanently delete the things it found because they looked...important. Can trojan agents take over important files? Or make themselves LOOK important?

I did run GMER, but it ended up blue-screening and I had to restart. I'm not sure if I did something wrong or what.

I ran Windows Update before running GMER and I noticed that I had to go in and troubleshoot it, turning Automatic Updates on and stuff before it would work. It found some kind of security update.

I'm also puzzled on another thing that may or may not be related to a virus. I have Internet at home from Qwest. I have a QuickConnect icon from it, and it keeps telling me that another user is logged on, so it can't start, and that I should log off that other user. There IS no other user on this computer, there's just one user account. Would that be because I'm using the wireless Internet network at school and not on my home connection anymore, or something else?

So should I still get the OTL log and try GMER again? I could post the Malwarebytes log of the 76 objects one, too, I believe...I just don't know that I trust my computer right now, as it's been acting weird for a while, anyway. It takes forever to boot up [over ten minutes], and while I think that could just be from having too many things initialize at start-up or whatever, I'm not sure. I also have a lot of problems with Internet browsers. IE8 doesn't really work, although my SO said that that has to do with IE8 plus XP not working very well together. Firefox also has a tendency to freeze on me. Would that be more stuff that could be dealt with through trimming down number of programs, defragging, etc.?
Acer Aspire 5750, Windows 7 64-bit, Intel i3 2.1GHz
"Neither the angels in heaven above nor the demons down under the sea can ever dissever my soul from the soul of the beautiful Annabel Lee"

#4 mpascal

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Posted 27 August 2010 - 12:12 PM

Hi there,

Maybe post the following logs here:
  • MBAM Log from previous run with 76 infected objects
  • An MBAM Log from a new scan
  • GMER Log
  • OTL Log

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#5 Lillielle

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Posted 29 August 2010 - 04:00 PM

I just wanted to post and mention I haven't abandoned this thread...I should have all the logs posted by tomorrow night at the latest.
Acer Aspire 5750, Windows 7 64-bit, Intel i3 2.1GHz
"Neither the angels in heaven above nor the demons down under the sea can ever dissever my soul from the soul of the beautiful Annabel Lee"

#6 mpascal

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Posted 29 August 2010 - 04:03 PM

Okay, thanks for the update. smile.gif

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#7 Lillielle

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Posted 02 September 2010 - 01:04 AM

OK, I'm being horrible, but it's hard to get logs completed when you also have to use your computer for school apparently.

Maybe I can post the logs in sections? Like...do the MBAM logs tonight, and then the OTL log/GMER scan log tomorrow?

I'll just do it like that. Here:


THIS IS THE OLD LOG:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4479

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

8/25/2010 7:30:50 PM
mbam-log-2010-08-25 (19-30-50).txt

Scan type: Full scan (C:\|D:\|E:\|)
Objects scanned: 199409
Time elapsed: 49 minute(s), 19 second(s)

Memory Processes Infected: 7
Memory Modules Infected: 1
Registry Keys Infected: 0
Registry Values Infected: 8
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 60

Memory Processes Infected:
C:\Documents and Settings\Winuser\My Documents\Downloads\movie.exe (Trojan.Agent) -> Unloaded process successfully.
C:\program files\iTunes\itunes.resources\es.lproj\ituneslocalizedituneslocalized.exe (Trojan.Agent) -> Unloaded process successfully.
C:\program files\quicktime\QTSystem\quicktime3gpp.resources\es.lproj\quicktimeresourcesquicktime.exe (Trojan.Agent) -> Unloaded process successfully.
C:\program files\Adobe\Reader 9.0\Reader\plug_ins3d\drvdx8tesselate.exe (Trojan.Agent) -> Unloaded process successfully.
C:\program files\microsoft\search enhancement pack\search helper\searchhelpersearchhelper1.2.118.0.exe (Trojan.Agent) -> Unloaded process successfully.
C:\program files\quicktime\QTSystem\quicktime3gpp.resources\es.lproj\quicktimeresourcesquicktime.exe (Trojan.Agent) -> Unloaded process successfully.
C:\program files\Adobe\Reader 9.0\Reader\plug_ins3d\drvdx8tesselate.exe (Trojan.Agent) -> Unloaded process successfully.

Memory Modules Infected:
C:\WINDOWS\system32\caclrmap.dll (Backdoor.Bot) -> Delete on reboot.

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\realnetworksadobe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\itunesituneslocalized (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\quicktimeresourcesquicktimeresources (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\quicktimequicktimeresources (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\drvdx9drvdx99.3.2.163 (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\drvdx8right9.3.2.163 (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\searchhelperpack1.2.118.0 (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs\C:\Program Files\Dealio Toolbar\FF\components\dealioToolbarFF.dll (Adware.WidgiToolbar) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\caclrmap.dll (Backdoor.Bot) -> Delete on reboot.
C:\Documents and Settings\Winuser\My Documents\Downloads\movie.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\program files\iTunes\itunes.resources\es.lproj\ituneslocalizedituneslocalized.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\program files\quicktime\QTSystem\quicktime3gpp.resources\es.lproj\quicktimeresourcesquicktime.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\program files\Adobe\Reader 9.0\Reader\plug_ins3d\drvdx8tesselate.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\program files\microsoft\search enhancement pack\search helper\searchhelpersearchhelper1.2.118.0.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Application Data\Ryit\yqaro.exe (Trojan.Dropper.Gen) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Local Settings\Application Data\Mozilla\Firefox\Profiles\yfxet5rc.default\Cache\8FA5B409d01 (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\My Documents\Downloads\movie(2).exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files\QuickTime\QTSystem\QuickTimeMPEG4.Resources\ja.lproj\QuickTimeResourcesQuickTime.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files\Ask.com\GenericAskToolbarToolbar.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files\Dealio Toolbar\WidgiHelper.exe (Adware.WidgiToolbar) -> Quarantined and deleted successfully.
C:\Program Files\Dealio Toolbar\FF\components\dealioToolbarFF.dll (Adware.WidgiToolbar) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{ABCF8941-8B51-4975-9FDC-FDBB986E9E54}\RP150\A0117597.dll (Adware.WidgiToolbar) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{ABCF8941-8B51-4975-9FDC-FDBB986E9E54}\RP158\A0123692.exe (Adware.Gamesvance) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{ABCF8941-8B51-4975-9FDC-FDBB986E9E54}\RP170\A0145859.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Application Data\Desktop Security\Desktop Security 2010.exe (Rogue.DesktopSecurity2010) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Application Data\Desktop Security\taskmgr.dll (Rogue.DesktopSecurity) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Start Menu\Programs\Desktop Security.LNK (Rogue.DesktopSecurity) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Application Data\Microsoft\Internet Explorer\Quick Launch\Desktop Security.LNK (Rogue.DesktopSecurity) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Local Settings\Temp\02c9c3c35bdx5.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Local Settings\Temp\17dkf.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Local Settings\Temp\472a10e2ebxd9.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Local Settings\Temp\56493.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Local Settings\Temp\8gmsed-bd.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Local Settings\Temp\ae0965a7157cd.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Local Settings\Temp\al3erfa3.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Local Settings\Temp\alerfa.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Local Settings\Temp\backd-efq.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Local Settings\Temp\bzqa43d.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Local Settings\Temp\cocksucker.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Local Settings\Temp\cosock.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Local Settings\Temp\cunifuc.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Local Settings\Temp\dd10x10.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Local Settings\Temp\ddoll3342.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Local Settings\Temp\dkfjd93.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Local Settings\Temp\ds7hw.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Local Settings\Temp\eelnvd13.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Local Settings\Temp\eephilpe.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Local Settings\Temp\exppdf_w.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Local Settings\Temp\gedx_ae09.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Local Settings\Temp\gpupz2a.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Local Settings\Temp\hardwh.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Local Settings\Temp\hhbboll_2.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Local Settings\Temp\hodeme.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Local Settings\Temp\hvipws9.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Local Settings\Temp\jdhellwo3.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Local Settings\Temp\jofcdks.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Local Settings\Temp\kilslmd.exex (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Local Settings\Temp\kjdh_gf_jjdhgd.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Local Settings\Temp\lorsk.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Local Settings\Temp\ppddfcfux.exxe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Local Settings\Temp\pswwg3c.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Local Settings\Temp\qwedvor.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Local Settings\Temp\qwklrvjhqlkj.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Local Settings\Temp\r0life.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Local Settings\Temp\test.exe (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Local Settings\Temp\wqefqw7e.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Local Settings\Temp\wrcud12.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Winuser\Local Settings\Temp\wrfwe_di.exe (Trojan.Downloader) -> Quarantined and deleted successfully.



THIS IS THE NEW(ISH) LOG:
Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4479

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

8/28/2010 1:24:52 PM
mbam-log-2010-08-28 (13-24-52).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 199404
Time elapsed: 57 minute(s), 3 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


I'll try to run OTL and GMER tomorrow...although I'm worried GMER will make my computer blue screen again. =/

Acer Aspire 5750, Windows 7 64-bit, Intel i3 2.1GHz
"Neither the angels in heaven above nor the demons down under the sea can ever dissever my soul from the soul of the beautiful Annabel Lee"

#8 mpascal

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Posted 02 September 2010 - 10:24 AM

Hi there,

Okay sounds good. If GMER blue screens your computer, then you can just skip it and move onto OTL.

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#9 Lillielle

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Posted 06 September 2010 - 12:07 AM

Haven't forgotten about this thread...sorry...

Will post OTL log either tonight or tomorrow.
Acer Aspire 5750, Windows 7 64-bit, Intel i3 2.1GHz
"Neither the angels in heaven above nor the demons down under the sea can ever dissever my soul from the soul of the beautiful Annabel Lee"

#10 mpascal

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Posted 06 September 2010 - 01:15 PM

Not a problem! Thanks for the heads up.

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#11 mpascal

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Posted 30 September 2010 - 07:53 PM

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.

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