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Office computer infected with Advanced Security Too 2010


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#1 Rachel1

Rachel1

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Posted 20 August 2010 - 05:33 PM

Okay, my boss fell victim to this scam and over the weekend he had this security issue pop up, he paid for this program/software to fix his problem. But guess what, it wasn't what he thought and now it has his computer crashing and this program keeps popping up. I have finally been able to install and run malware bytes on it and it found 7 bugs, but when I restarted the machine that stupid security tool is still there. I cant uninstall it from the control panel cause it's like it doesn't exist. I am stuck on the fence right now any help would be greatly appreciated. Also we have Sophos anti virus as our bug catcher.

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Rachel

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#2 Orange Blossom

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Posted 20 August 2010 - 11:09 PM

Hello,

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


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