Hello and welcome to Bleepingcomputer.
I am going to ask you for a model number, anything that you can help me identify your computer by, would be most helpful to me helping you.
In the meantime, I am going to point you in the right direction for finding support your computer.
Your computer is an eMachines brand computer, so I am pointing you to their support web site.http://www.emachines.com/
This is where we begin your journey to find the proper support that will get you up and running again.
Please post that information I asked for, it might be listed somewhere on the computer case (Just to save you the trouble, your Windows license key sticker is not the info I need)
Edited by MrBruce1959, 20 August 2010 - 02:21 PM.