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Cannot start XP: lsass.exe Application Error

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#1 seiwei


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Posted 20 August 2010 - 01:50 AM

It started out with a Google redirect virus, which, in its innocent stages, before I could figure out how to get rid of it completely, must have redirected me to a malicious page that installed a rogue anti-spyware, complete with its icon in the taskbar reminding me that my computer is infected and to run anti-spyware yada yada, the annoying one that didn't allow me to open up any applications, including task manager. I thought, "Okay, I've dealt with this before and came out unscathed. I can do it again."

I rebooted my computer and quickly pressed ctrl+alt+del before the rogue anti-spyware started up and stopped the applications I knew didn't belong. And yet, after I ran Spybot and Malwarebytes, removed infected files and then restarted the computer to check whether things were okay and sweep things clean, the rogue anti-spyware was still there, worse than ever. So I shut down and started it up again, this time in Safe Mode without Networking so that I could work while avoiding the rogue anti-spyware which, from what I could remember from my run-in with it months before, needed internet to work. But when I tried to get into safe mode, this came up on a black screen:

"lsass.exe Application Error
The application failed to initialize properly (0x0000142). Click on OK to terminate the application."

When I click OK, the screen stays black and I am forced to hold my power button to force shut down.

I looked online (n a different computer) and everywhere it says that this is a registry problem with my Windows XP. Yet I don't recall making changes to my registry. And note that I was able to start up the computer once before I got overrun by the spyware/malware and needed to shut it down because nothing was working, and it was only after I counted to ten and started it up again that I started to receive the error window.

I must confess I'm not very technical when it comes to computers, so you need to spell things out for me clearly. Please help this little girl out!

Edited by elise025, 20 August 2010 - 04:12 AM.
Topic moved from XP forum to Am I Infected ~ Elise

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#2 Orange Blossom

Orange Blossom

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Posted 20 August 2010 - 11:02 PM


Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic341628.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


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