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help please.. cann't remove rootkit system32/drivers/wjqgjxgz.sys


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#1 linesh

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Posted 19 August 2010 - 03:48 PM

I have a problem.. a huge number of mails are trying to go out from my system. I tried to find out with malwarebytes .Found some infected objects.and fixed.But the above mensioned file not able to remove c:/windows/system32/drivers/wjqgjxgz.sys.While trying to delete manually it says:cannot read from the source file or disk

.Please help as early as possible.. can i use combofix??. if so please help

Edited by linesh, 19 August 2010 - 04:04 PM.


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#2 Animal

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Posted 19 August 2010 - 04:04 PM

Hello,

Please follow the instructions in ==>This Guide<== starting at step 6.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please be sure to include a description of your computer issues and what you have done to try to resolve them.


If you cannot produce any of the other logs, then please create the new topic anyway, include the information that you were unable to produce the other logs and why and include a description of your computer issues.


Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

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