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Security Suite Platinum removal


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3 replies to this topic

#1 dcpwebber

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Posted 19 August 2010 - 11:26 AM

A friend caught a rouge antivirus and then gave them his credit card and downloaded the "paid" version of this thing (Security Suite Platinum). We have already contacted his bank, so that's taken care of, but now we need to get the virus off the PC.

The problem is that there doesn't seem to be anything that recognizes this virus. He's run scans with Malwarebytes and Avast but they come back clean. He has also run Combofix, with the following results:
- Normal boot - Combofix hangs
- Safe mode - Combofix runs, but doesn't clean the virus off

Either way, when Combofix runs you get the warning saying that "Security Suite" is running and to disable it prior to running Combofix, so we know this thing is still lurking in the PC somewhere. We can see a folder, C:\program files\security suite platinum, and could easily delete it, but he concern is that there's probably some code hidden somewhere else so only deleting this one folder probably won't clean up everything.

Here's the results of running DDS:

DDS (Ver_10-03-17.01) - NTFSx86
Run by Cindy at 10:44:04.09 on Thu 08/19/2010
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1014.687 [GMT -4:00]

AV: Security Suite *On-access scanning enabled* (Updated) {F5E52F41-190C-46f6-9FC3-55470285CC2B}
AV: avast! Antivirus *On-access scanning disabled* (Outdated) {7591DB91-41F0-48A3-B128-1A293FD8233D}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\Program Files\Dell\OpenManage\Client\Iap.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Yahoo!\Common\YMailAdvisor.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe
C:\Program Files\AWS\WeatherBug\Weather.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Microsoft Office\Office\1033\msoffice.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\APC\APC PowerChute Personal Edition\apcsystray.exe
C:\WINDOWS\system32\taskmgr.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Cindy\My Documents\Downloads\dds.scr

============== Pseudo HJT Report ===============

uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Connection Wizard,ShellNext = iexplore
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn2\yt.dll
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\smart web printing\hpswp_printenhancer.dll
BHO: HP Print Clips: {053f9267-dc04-4294-a72c-58f732d338c0} - c:\program files\hp\smart web printing\hpswp_framework.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Yahooo Search Protection: {25bc7718-0bfa-40ea-b381-4b2d9732d686} - c:\program files\yahoo!\search protection\ysp.dll
BHO: : {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: Games.com Toolbar Loader: {68cea364-fb00-4144-9ba5-45b2e330e2f3} - c:\program files\games.com toolbar\gamestb.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
BHO: My Web Search Bar BHO: {8eab99c1-f9ec-4b64-a4ba-d9bcae8779c2} - c:\program files\mywebsearchwb\bar\1.bin\W6BAR.DLL
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.5.5126.1836\swg.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn2\YTSingleInstance.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn2\yt.dll
TB: WeatherBug Browser Bar - powered by MyWebSearch: {8eab99c9-f9ec-4b64-a4ba-d9bcae8779c2} - c:\program files\mywebsearchwb\bar\1.bin\W6BAR.DLL
TB: Games.com Toolbar: {1e01c8ad-95bb-498a-8cac-70fd1348936f} - c:\program files\games.com toolbar\gamestb.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [Weather] c:\program files\aws\weatherbug\Weather.exe 1
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [YMailAdvisor] "c:\program files\yahoo!\common\YMailAdvisor.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.6.0_07\bin\jusched.exe"
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [ATIPTA] c:\program files\ati technologies\ati control panel\atiptaxx.exe
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [Adobe Photo Downloader] "c:\program files\adobe\photoshop album starter edition\3.2\apps\apdproxy.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\apcups~1.lnk - c:\program files\apc\apc powerchute personal edition\Display.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\OSA9.EXE
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
IE: {58ECB495-38F0-49cb-A538-10282ABF65E7} - {E763472E-A716-4CD9-89BD-DBDA6122F741} - c:\program files\hp\smart web printing\hpswp_extensions.dll
IE: {700259D7-1666-479a-93B1-3250410481E8} - {A93C41D8-01F8-4F8B-B14C-DE20B117E636} - c:\program files\hp\smart web printing\hpswp_extensions.dll
IE: {BBF74FB9-ABCD-4678-880A-2511DAABB5E1} - {25BC7718-0BFA-40EA-B381-4B2D9732D686} - c:\program files\yahoo!\search protection\ysp.dll
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
DPF: {32505657-9980-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/0/A/9/0A9F8B32-9F8C-4D74-A130-E4CAB36EB01F/wmvadvd.cab
DPF: {7E980B9B-8AE5-466A-B6D6-DA8CF814E78A} - hxxp://aolsvc.aol.com/onlinegames/luxor/mjolauncher.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {A3D93B25-4601-49D2-B3AF-F447C73D561F} - hxxp://208.88.163.44/program/SonySncRz25View.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - hxxp://aolsvc.aol.com/onlinegames/popzuma/popcaploader_v10.cab
Notify: igfxcui - igfxdev.dll

============= SERVICES / DRIVERS ===============

R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2010-8-17 165456]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2010-8-17 17744]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-5-29 136176]
S4 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast5\AvastSvc.exe [2010-8-17 40384]
S4 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast5\AvastSvc.exe [2010-8-17 40384]
S4 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast5\AvastSvc.exe [2010-8-17 40384]

=============== Created Last 30 ================

2010-08-19 14:40:42 0 d-----w- C:\ComboFix
2010-08-17 23:01:08 0 d-sha-r- C:\cmdcons
2010-08-17 22:58:10 98816 ----a-w- c:\windows\sed.exe
2010-08-17 22:58:10 77312 ----a-w- c:\windows\MBR.exe
2010-08-17 22:58:10 256512 ----a-w- c:\windows\PEV.exe
2010-08-17 22:58:10 161792 ----a-w- c:\windows\SWREG.exe
2010-08-17 21:37:21 38848 ----a-w- c:\windows\avastSS.scr
2010-08-17 19:22:51 0 d-----w- c:\windows\pss
2010-08-17 18:36:50 135168 ----a-w- c:\windows\system32\igfxres.dll
2010-08-17 13:20:39 0 d-----w- c:\docume~1\alluse~1\applic~1\Alwil Software
2010-08-16 23:58:38 0 d-----w- c:\docume~1\cindy\applic~1\Malwarebytes
2010-08-16 23:58:31 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-08-16 23:58:27 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-08-16 23:58:27 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-08-16 23:58:27 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-08-13 11:20:37 0 d-----w- c:\program files\Security Suite Platinum

==================== Find3M ====================

2010-07-27 06:30:35 8462336 ------w- c:\windows\system32\dllcache\shell32.dll
2010-06-14 14:31:20 744448 ------w- c:\windows\system32\dllcache\helpsvc.exe
2008-10-30 13:37:54 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008103020081031\index.dat

============= FINISH: 10:45:15.79 ===============

Attached Files



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#2 myrti

myrti

    Sillyberry


  • Malware Study Hall Admin
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Posted 26 August 2010 - 07:10 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
We need to create an OTL Report
  1. Please download OTL from one of the following mirrors:
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Click the "Scan All Users" checkbox.
  5. In the custom scan box paste the following:
    CODE
    msconfig
    safebootminimal
    activex
    drivers32
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    nvrd32.sys
    symmpi.sys
    adp3132.sys
    mv61xx.sys
    nvraid.sys
    /md5stop
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\system32\drivers\*.sys /90
  6. Push the button.
  7. Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt<--Will be minimized

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

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#3 dcpwebber

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Posted 27 August 2010 - 06:11 AM

Hello Myrti, sorry but we couldn't wait any longer so we bit the bullet, reformatted and reinstalled. Not the way we wanted to fix it, but its fixed.

#4 myrti

myrti

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Posted 27 August 2010 - 07:37 AM

Since this topic appears to be resolved, I will now close it. Thanks for letting us know

If you need this topic re-opened please send me a PM.

Everyone else, please start a new topic.

With Regards,
myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

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