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removed security suite now missing icons


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2 replies to this topic

#1 dmonte12001

dmonte12001

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Posted 18 August 2010 - 09:09 PM

I removed security suite by following the instructions, then ran TDSS. everything looked good until i installed norton 360. There was no anitvirus on the computer. Norton 360 installed either entirely or almost entirely then the computer turned off and back on. When the computer restarted all you could see was the desktop background, no task bar, no start menu, no icons. Everything seems to be operating correctly but the only way to access things is through the task manager using ctrl - alt - delete. Below are my logs, I am not sure what to do next.

DDS

DDS (Ver_10-03-17.01) - NTFSx86
Run by nikki at 19:47:20.81 on Wed 08/18/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.894.603 [GMT -5:00]

AV: Norton 360 *On-access scanning disabled* (Updated) {A5F1BC7C-EA33-4247-961C-0217208396C4}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\acs.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Application Updater\ApplicationUpdater.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\Program Files\Common Files\Command Software\dvpapi.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
c:\TOSHIBA\IVP\swupdate\swupdtmr.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\taskmgr.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Documents and Settings\nikki\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uSearch Page = hxxp://www.google.com
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uWindow Title = Windows Internet Explorer provided by Yahoo!
uDefault_Page_URL = hxxp://www.yahoo.com/?fr=fp-yie8
uInternet Settings,ProxyOverride = <local>
uInternet Settings,ProxyServer = http=127.0.0.1:6522
uSearchURL,(Default) = hxxp://www.google.com/keyword/%s
mSearchAssistant = hxxp://www.google.com/ie
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll
BHO: AT&&T Toolbar: {4e7bd74f-2b8d-469e-94be-fd60bb9aae29} - c:\progra~1\atttoo~1\ATTTOO~1.DLL
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: NCO 2.0 IE BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\common files\symantec shared\coshared\browser\2.6\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\progra~1\common~1\symant~1\ids\IPSBHO.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar1.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.2.4204.1700\swg.dll
BHO: MSN Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn\toolbar\3.0.1125.0\msneshellx.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn0\YTSingleInstance.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll
TB: {BA52B914-B692-46c4-B683-905236F6F655} - No File
TB: MSN Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\program files\msn\toolbar\3.0.1125.0\msneshellx.dll
TB: AT&&T Toolbar: {4e7bd74f-2b8d-469e-94be-fd60bb9aae29} - c:\progra~1\atttoo~1\ATTTOO~1.DLL
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
TB: Show Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\common files\symantec shared\coshared\browser\2.6\CoIEPlg.dll
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [ATT-SST] c:\program files\att-sst\mccibrowser.exe -appkey=att-sst -url=file://c:\program files\att-sst\ocb\2524b351-3f6a-4104-a384-c3e75c7637af\Start.htm?VendorID=ATT-SST,isHidden=false,ConnectivityRequired=true,flowId=HOMEPAGE,FlowParams=
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [NortonUpdateAgent] c:\documents and settings\all users\application data\norton\NUA.exe
uRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\FlashUtil10b.exe
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [LXSUPMON] c:\windows\system32\LXSUPMON.EXE RUN
mRun: [LXCGCATS] rundll32 c:\windows\system32\spool\drivers\w32x86\3\LXCGtime.dll,_RunDLLEntry@16
mRun: [lxcgmon.exe] "c:\program files\lexmark 2300 series\lxcgmon.exe"
mRun: [EzPrint] "c:\program files\lexmark 2300 series\ezprint.exe"
mRun: [FaxCenterServer] "c:\program files\lexmark fax solutions\fm3032.exe" /s
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [Microsoft Default Manager] "c:\program files\microsoft\search enhancement pack\default manager\DefMgr.exe" -resume
mRun: [ATT-SST_McciTrayApp] "c:\program files\att-sst\McciTrayApp.exe"
mRun: [ISW.exe] "c:\program files\at&t\internet security wizard\ISW.exe" /AUTORUN
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [Fmawubalikoq] rundll32.exe "c:\windows\uzocelozu.dll",Startup
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [osCheck] "c:\program files\norton 360\osCheck.exe"
mRunOnce: [LaunchRCApp] c:\npm\RCApp.exe RunOnce N3602x
mRunOnce: [*Restore] c:\windows\system32\restore\rstrui.exe -c
StartupFolder: c:\docume~1\nikki\startm~1\programs\startup\limewi~1.lnk - c:\program files\limewire\LimeWire.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\ramasst.lnk - c:\windows\system32\RAMASST.exe
IE: &Google Search - c:\program files\google\GoogleToolbar1.dll/cmsearch.html
IE: Backward Links - c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
IE: Cached Snapshot of Page - c:\program files\google\GoogleToolbar1.dll/cmcache.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Similar Pages - c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
IE: Translate into English - c:\program files\google\GoogleToolbar1.dll/cmtrans.html
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
Trusted Zone: motive.com\pattta.att
Trusted Zone: motive.com\patttbc.att
DPF: {31435657-9980-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/e/2/f/e2fcec4b-6c8b-48b7-adab-ab9c403a978f/wvc1dmo.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1235899463093
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {A1662FB6-39BE-41BB-ACDC-0448FB1B5817} - hxxp://www.cvsphoto.com/upload/activex/v3_0_0_5/PhotoCenter_ActiveX_Control.cab
DPF: {CAFEEFAC-0015-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Notify: AtiExtEvent - Ati2evxx.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12

============= SERVICES / DRIVERS ===============

R2 Application Updater;Application Updater;c:\program files\application updater\ApplicationUpdater.exe [2009-12-16 375296]
R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-18 149352]
R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-18 149352]
R2 LiveUpdate Notice;LiveUpdate Notice;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-18 149352]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-8-17 102448]
R3 HSFHWATI;HSFHWATI;c:\windows\system32\drivers\HSFHWATI.sys [2005-3-31 211200]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2008-1-12 23888]
S3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20100817.008\NAVENG.SYS [2010-8-17 85424]
S3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20100817.008\NAVEX15.SYS [2010-8-17 1362608]
S3 Symantec Core LC;Symantec Core LC;c:\progra~1\common~1\symant~1\ccpd-lc\symlcsvc.exe [2010-8-17 1245064]

=============== Created Last 30 ================

2010-08-19 00:46:03 0 ----a-w- c:\documents and settings\nikki\defogger_reenable
2010-08-18 12:39:15 0 d-----w- c:\windows\system32\wbem\Repository
2010-08-18 02:07:57 0 d-----w- C:\NPM
2010-08-18 02:07:52 0 d-----w- c:\docume~1\alluse~1\applic~1\Norton
2010-08-17 23:45:00 0 d-----w- c:\program files\Norton 360
2010-08-17 23:43:04 806 ----a-w- c:\windows\system32\drivers\SYMEVENT.INF
2010-08-17 23:43:04 60808 ----a-w- c:\windows\system32\S32EVNT1.DLL
2010-08-17 23:43:04 124464 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2010-08-17 23:43:04 10635 ----a-w- c:\windows\system32\drivers\SYMEVENT.CAT
2010-08-17 23:42:54 0 d-----w- c:\program files\Symantec
2010-08-17 23:42:54 0 d-----w- c:\docume~1\alluse~1\applic~1\Symantec
2010-08-17 23:37:48 0 d-----w- c:\program files\common files\Symantec Shared
2010-08-17 23:28:15 0 d-----w- c:\docume~1\nikki\applic~1\Symantec
2010-08-17 16:11:27 0 d-----w- c:\docume~1\nikki\applic~1\Malwarebytes
2010-08-17 15:47:17 2838 ----a-w- c:\windows\ifokixezibece.dll
2010-08-17 15:29:25 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-08-17 15:29:24 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2010-08-17 15:29:23 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-08-17 15:29:23 0 d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-08-17 15:27:22 2838 ----a-w- c:\windows\ucerivew.dll
2010-08-17 01:10:21 2838 ----a-w- c:\windows\ukafosiz.dll
2010-08-16 22:33:31 2838 ----a-w- c:\windows\exowekesuharu.dll
2010-08-16 22:03:02 2838 ----a-w- c:\windows\oguquqof.dll
2010-08-16 20:15:29 2838 ----a-w- c:\windows\oxaxigotaneku.dll
2010-08-16 18:13:29 2838 ----a-w- c:\windows\ibenifus.dll
2010-08-16 16:11:29 2838 ----a-w- c:\windows\ufubowinewunozab.dll
2010-08-16 14:09:29 2838 ----a-w- c:\windows\opihirew.dll
2010-08-16 12:07:29 2838 ----a-w- c:\windows\eyacimaf.dll
2010-08-16 10:06:15 2838 ----a-w- c:\windows\uvilolelo.dll
2010-08-16 01:29:09 2838 ----a-w- c:\windows\afifimifetelag.dll
2010-08-15 23:16:34 2838 ----a-w- c:\windows\ulohutafuzac.dll
2010-08-15 22:14:32 664 ----a-w- c:\windows\system32\d3d9caps.dat
2010-08-15 21:48:05 2838 ----a-w- c:\windows\ikecibisovuniwu.dll
2010-08-15 21:29:48 2838 ----a-w- c:\windows\ikumicelo.dll
2010-08-15 21:22:37 2838 ----a-w- c:\windows\unuganid.dll
2010-08-15 20:16:14 2838 ----a-w- c:\windows\obatejefifin.dll
2010-08-15 17:38:44 2838 ----a-w- c:\windows\Rtijodet.dat
2010-08-15 17:38:44 0 ----a-w- c:\windows\Xvitalegetek.bin
2010-08-15 17:36:00 0 d-----w- c:\docume~1\nikki\applic~1\23F11BA1A7474C63AB6B267FBAF6D4FD

==================== Find3M ====================

2010-08-17 17:29:42 62976 ----a-w- c:\windows\system32\drivers\cdrom.sys
2010-06-30 12:31:35 149504 ----a-w- c:\windows\system32\schannel.dll
2010-06-24 12:22:03 916480 ----a-w- c:\windows\system32\wininet.dll
2010-06-23 13:44:04 1851904 ----a-w- c:\windows\system32\win32k.sys
2010-06-21 15:27:11 354304 ----a-w- c:\windows\system32\drivers\srv.sys
2010-06-17 14:03:00 80384 ----a-w- c:\windows\system32\iccvid.dll
2010-06-14 07:41:45 1172480 ----a-w- c:\windows\system32\msxml3.dll
2009-02-10 06:20:31 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009012620090202\index.dat
2009-02-10 06:20:31 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009020920090210\index.dat

============= FINISH: 19:47:56.95 ===============





thanks for the help in advance
Danny

Attached Files



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#2 myrti

myrti

    Sillyberry


  • Malware Study Hall Admin
  • 33,771 posts
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Posted 26 August 2010 - 02:51 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
We need to create an OTL Report
  1. Please download OTL from one of the following mirrors:
  2. Save it to your desktop.
  3. Double click on the icon on your desktop.
  4. Click the "Scan All Users" checkbox.
  5. In the custom scan box paste the following:
    CODE
    msconfig
    safebootminimal
    activex
    drivers32
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    nvrd32.sys
    symmpi.sys
    adp3132.sys
    mv61xx.sys
    nvraid.sys
    /md5stop
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\system32\drivers\*.sys /90
  6. Push the button.
  7. Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt<--Will be minimized

In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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#3 myrti

myrti

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Posted 07 September 2010 - 04:42 AM

Since this topic has gone stale, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

With Regards,
myrti

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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