I am having the exact same problem as the above user.
Is there anyone who can help? please?
Someone in Yahoo answers posted this for the virus but it hasn't worked. I don't know if it would help you.Follow this instructions to Remove Virus in you Computer.
Restart You Computer Safe Mode with Networking
1. Log out and reboot your machine.
2. When the machine starts the reboot sequence, press the F8 key repeatedly.
3. Select Safe Mode with Networking from the resulting menu.
4. Login. If the malware has changed your password, try logging in as
Administrator. By default, Administrator has no password.
5. The machine will continue booting, but the Windows desktop will look different.
Then in The Safe With Networking .Download by using Rkill press here http://www.bleepingcomputer.com/forums/t…
Download and Scan By Using Malwarebytes’ Anti-Malware http://download.cnet.com/Malwarebytes-An…
Download and Scan By Using Super Anti-Spyware Press here http://www.superantispyware.com/
Download ATF is a new, freeware, temporary file cleaner for Windows, IE, Firefox and Opera with a simple, easy-to-use interface.
The main screen allows the user to either clean all temporary files, or select files for cleaning. The program also knows if Firefox and or Opera is being used, and gives the option of cleaning the temporary files associated with those applications.
ATF Cleaner provides the user with a window showing the total bytes freed upon completion. The program is small (36kb), quick to run and no installation required. to Download ATF Cleaner press this link http://download.cnet.com/ATF-Cleaner/300…
Download and Scan By using
Remove Fake Antivirus 1.64 press here http://www.softpedia.com/progDownload/Re…
After Finish Scan and Remove all Virus,Restart you Computer to be Normal.
Download and Scan again By using Norman Malware Cleaner Press here http://www.norman.com/support/support_to…
This is to make sure you Virus, Malware, Trojan, Worm,
Rogue Fake Anti-Virus, Hijack Web Browser, Pop up Advertisements,
Rootkit and Spyware it is not on you Computer Forever.