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keylogger hack detected by snoopfree but now my PC is going crazy


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#1 m8r8nda

m8r8nda

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Posted 18 August 2010 - 05:45 PM

I realized something was up when my hotmail account had sent out emails with a viagra link to my entire contacts list.

None of the anti-virus/malware, etc. programs that I ran were able to detect it. I finally downloaded SnoopFree from cnet.com. It detected a keylogger program called arkbcfltr immediately.

After that, my computer went into a loop rebooting itself and detecting more keylogger information on my harddrive asking me if I wanted to deny it access. However, the window doesn't stay open - it stalls then reboots then reboots then reboots. Basically it's just in a loop right now restarting and when I hover on the tray or start button I get an hourglass.

Can anyone help? Obviously I can't post the results of any diagnostic tools right now (I'm using my other computer to post this).

It's an HP Pavillion Slimline running Windows XP.

Thanks

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#2 Grinler

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    Lawrence Abrams


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Posted 21 August 2010 - 09:31 AM

Reboot into safe mode with networking using the instructions here:

http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

Then see if you can run some anti-virus programs. Once the keylogger has been detected and removed you should then follow the steps here to resolve your hotmail account compromise.

http://www.bleepingcomputer.com/forums/topic339227.html


Also once you get to normal mode, give us a log from tcpview.




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