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Is There Anything I Can Do?


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#1 zeema

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Posted 18 August 2010 - 04:55 PM

Well, I got the blue screen of death on my laptop today. I got the Unmountable Boot Volume Error. I've seen several fixes for this online, but the problem is I have NO recovery or Operating System CD's for my Dell Inspiron 8100. Is there anything else I can try without these CDs? If not, does anyone know where I can buy one of these CDs? :thumbsup:

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#2 hamluis

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Posted 18 August 2010 - 05:22 PM

Do you have the Dell Diagnostics CDs? System model?

In any case, go to the Dell site and look up the support available on your system.

I believe reinstalling, repairing, etc. topics listed for your system...will show the way.

Louis

See Step 2 at Dell Diagnostics for other repair options.

Edited by hamluis, 18 August 2010 - 05:28 PM.


#3 MrBruce1959

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Posted 18 August 2010 - 05:26 PM

Hello and welcome to Bleepingcomputer.

Read this information posted at these links.

http://en.community.dell.com/support-forum...3/19417406.aspx

http://support.dell.com/support/topics/glo...;l=en&s=dhs

http://kenmc.com/2007/10/08/unmountable-bo...olume-dell-fix/

Hopefully these will help you.

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#4 zeema

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Posted 18 August 2010 - 05:55 PM

I sincerely appreciate the replies. I know I could follow these directions, but the problem is I can't even get to a screen on my computer where I can create any backup or recovery CDs. My computer starts, I get an error message, a choice to start in safe mode or manual, and neither one works. It acts like it's going to start, then it starts the looping process all over again. I just can't get anywhere. :thumbsup:

Is there a way to create thse recovery CDs on another computer, or do they have to be created from the computer I want to fix?

#5 Broni

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Posted 18 August 2010 - 06:17 PM

Unmountable Boot Volume Error often means hard drive issue, so I'd test the drive first.

Run hard drive diagnostics: http://www.tacktech.com/display.cfm?ttid=287 (or http://www.bleepingcomputer.com/forums/ind...ive+diagnostic)
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, unfortunately, you're out of luck, because Toshiba doesn't provide any diagnostic tool.

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#6 MrBruce1959

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Posted 18 August 2010 - 06:19 PM

Is there a way to create these recovery CDs on another computer?


The answer to your question is yes, as long as you download it from the Dell web site.

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#7 zeema

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Posted 20 August 2010 - 09:43 PM

I'm still stuck. I'm at my parent's house using their computer and trying to create these recovery CDs. I am trying to follow the instructions to create them from the Dell site, but I can't find where to click next after I click on "all programs" in the start menu. Anyone know where I can find this?

#8 Broni

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Posted 20 August 2010 - 09:57 PM

You can't create recovery CD on one computer and use it on another computer.
It won't work.
Recovery CD has to be created on a computer, on which you want them to work.
Since you can't boot to your computer, I still suggest, you run hard drive diagnostic.
If hard drive is bad, you'll be wasting time creating some other CDs.

I may be wrong, but I don't think, you can download recovery CD from Dell's site. I believe, you have to order real CD from them.

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#9 zeema

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Posted 20 August 2010 - 10:02 PM

Thanks Broni! That's what I was afraid of.

So, if I get the CDs from Dell and that doesn't work, I guess I'll need a new hard drive?

#10 Broni

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Posted 20 August 2010 - 10:06 PM

Hahaha....you're putting it backward.
Test your hard drive first, using a guide from my reply #5.

Depending on the results, we can decide, what the next step would be.

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#11 zeema

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Posted 20 August 2010 - 10:11 PM

How do I tell what kind of hard drive I have? And...once I know, how can I test it if I can't get to my desktop?

Please forgive me, I'm technically challenged. LOL!

#12 Broni

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Posted 20 August 2010 - 10:19 PM

No worries :thumbsup:
Turn the laptop off.
Turn it up side down and you'll see couple of bays/doors there. One of them is hosting your hard drive.
Most likely, you'll have to use a screwdriver to remove a crew in order to open that bay.
Look at the drive and see what it says.

If you'll have any problems with finding your drive, I can look for some pictures.
Let me know...

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#13 zeema

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Posted 20 August 2010 - 10:23 PM

Thank you. I'm heading home to check now. Will update soon.

#14 Broni

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Posted 20 August 2010 - 10:23 PM

Here you go:

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http://support.dell.com/support/edocs/SYST...ove.htm#1041881

and....

http://www.ehow.com/how_4441995_remove-har...-from-dell.html

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#15 MrBruce1959

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Posted 21 August 2010 - 10:11 AM

Technically the Dell recovery disks are designed to look for the OS on a hidden partition on OEM systems, if this is how it was set up originally.

All the recovery disks do is boot up the system and it looks for the zipped file, usually hidden at the last sector of the hard drive, extracts the zip file and rebuilds the OS at the beginning of the drive.

If the OS is on an OEM cdrom disk, then the situation is different and you would need the disk that came with your computer, or if it is lost, you'd need to buy a new OEM with another license key.

It depends primarily on how Dell set this computer up.

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