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Need Help removing Virus Please


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#1 jnschnit

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Posted 18 August 2010 - 08:20 AM

Recently I found that my laptop was infected with Trojan.Agen and Disbaled.SecurityCenter. I have the registered version of MalwareBytes which supposedly removed them. MalwareBytes runs clean and also Norton Antivirus runs clean. Both have the current updates and I selected full scan on each. Problem is I keep getting these messages that Malware has blocked an IP address. Here is part of the log from Malware.
07:20:32 jnschnit IP-BLOCK 61.61.20.132
07:20:35 jnschnit IP-BLOCK 61.61.20.132
07:20:41 jnschnit IP-BLOCK 61.61.20.132
07:21:39 jnschnit IP-BLOCK 216.34.131.135
07:21:42 jnschnit IP-BLOCK 216.34.131.135
07:21:48 jnschnit IP-BLOCK 216.34.131.135
07:23:16 jnschnit IP-BLOCK 64.74.223.104
07:23:19 jnschnit IP-BLOCK 64.74.223.104
07:23:25 jnschnit IP-BLOCK 64.74.223.104
07:30:53 jnschnit IP-BLOCK 61.61.20.135
07:30:56 jnschnit IP-BLOCK 61.61.20.135
07:31:02 jnschnit IP-BLOCK 61.61.20.135
07:41:14 jnschnit IP-BLOCK 61.61.20.135
07:41:17 jnschnit IP-BLOCK 61.61.20.135
07:41:23 jnschnit IP-BLOCK 61.61.20.135
07:55:38 jnschnit IP-BLOCK 208.73.210.28
07:55:41 jnschnit IP-BLOCK 208.73.210.28
07:55:47 jnschnit IP-BLOCK 208.73.210.28
08:13:00 jnschnit IP-BLOCK 69.164.205.23
08:13:03 jnschnit IP-BLOCK 69.164.205.23
08:13:09 jnschnit IP-BLOCK 69.164.205.23
08:13:21 jnschnit IP-BLOCK 74.207.253.42
08:13:24 jnschnit IP-BLOCK 74.207.253.42
08:13:30 jnschnit IP-BLOCK 74.207.253.42
08:22:11 jnschnit IP-BLOCK 61.61.20.132
08:22:14 jnschnit IP-BLOCK 61.61.20.132
08:22:20 jnschnit IP-BLOCK 61.61.20.132
08:32:32 jnschnit IP-BLOCK 61.61.20.132
08:32:35 jnschnit IP-BLOCK 61.61.20.132
08:32:41 jnschnit IP-BLOCK 61.61.20.132
08:34:12 jnschnit IP-BLOCK 208.73.210.28
08:34:15 jnschnit IP-BLOCK 208.73.210.28
08:34:21 jnschnit IP-BLOCK 208.73.210.28
08:35:13 jnschnit IP-BLOCK 64.74.223.100
08:35:16 jnschnit IP-BLOCK 64.74.223.100
08:35:22 jnschnit IP-BLOCK 64.74.223.100
08:42:53 jnschnit IP-BLOCK 61.61.20.135
08:42:56 jnschnit IP-BLOCK 61.61.20.135
08:43:02 jnschnit IP-BLOCK 61.61.20.135
08:53:14 jnschnit IP-BLOCK 61.61.20.135
08:53:17 jnschnit IP-BLOCK 61.61.20.135
08:53:23 jnschnit IP-BLOCK 61.61.20.135
Doing a search on the IP address I found that it is related to Malware. I ran HijackThis, Defogger, GMER and DDS and have attached the output ....
Any Help would be appreciated.........John

Attached Files


Edited by jnschnit, 18 August 2010 - 09:55 AM.


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#2 jnschnit

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Posted 19 August 2010 - 07:30 AM

Kris.83, Thank you so much for taking thetime to look at this and getting back to me. I ran combofix as requested. Here is the log from that run. I have restarted Malwarebytes to see if it blocks anymore IP address's.

Attached Files



#3 Elise

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Posted 20 August 2010 - 01:57 AM

Hello ,
And welcome.gif to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.


  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • GMER log

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#4 jnschnit

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Posted 23 August 2010 - 08:43 AM

elise025, Thank you for your reply. I recieved a note the other day kris.83 that asked me to run combofix, which I did. That appears to have fixed the problem

#5 Elise

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Posted 23 August 2010 - 09:17 AM

Combofix deleted a nasty rootkit. Even though it is gone, please consider the following information.

BACKDOOR WARNING
------------------------------
One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.


Please let me know if you want to continue checking for malware leftovers or if this can be closed.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#6 jnschnit

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Posted 23 August 2010 - 09:21 AM

Elise, Let's try cleaning it up ....................


#7 Elise

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Posted 23 August 2010 - 09:23 AM

Please post me the OTL logs as instructed earlier. No need for GMER.

regards, Elise


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#8 jnschnit

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Posted 23 August 2010 - 10:13 AM

Elise, Attached is the OTL.TXT file. It is not generating and Extra's file .....John

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  • Attached File  OTL.Txt   120.8KB   0 downloads


#9 jnschnit

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Posted 23 August 2010 - 10:25 AM

I erased OTL and then downloaded and reran it again. Still no Extras file?

Attached Files

  • Attached File  OTL.Txt   119.96KB   1 downloads


#10 Elise

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Posted 23 August 2010 - 10:52 AM

Please make sure under "Extra Registry" Use Safelist is checked and rerun the scan.

regards, Elise


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#11 jnschnit

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Posted 23 August 2010 - 11:28 AM

Git it this time, here they are .............

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#12 Elise

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Posted 23 August 2010 - 11:34 AM

Hi, looks good. smile.gif Do you have any issues left?

UPDATE JAVA
------------------
Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Look for "JDK 6 Update 21 (JDK or JRE)".
  • Click the "Download JRE" button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u21-windows-i586.exe to install the newest version.
  • If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
-- Starting with Java 6u10, the uninstaller incorporated in each new release uses Enhanced Auto update to automatically remove the previous version when updating to a later update release. It will not remove older versions, so they will need to be removed manually.
-- Java is updated frequently. If you want to be automatically notified of future updates, just turn on the Java Automatic Update feature and you will not have to remember to update when Java releases a new version.


Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click Ok and reboot your computer.



MALWAREBYTES ANTIMALWARE
-------------------------------------------
Please launch MBAM and update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#13 jnschnit

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Posted 23 August 2010 - 11:48 AM

No issues that I am aware of. I will update my JAVA and run a full scan using Malwarebytes. I updated Malwarebytes this morning.

#14 Elise

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Posted 23 August 2010 - 12:07 PM

Sounds good! I will wait for the scan results. smile.gif

regards, Elise


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#15 jnschnit

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Posted 23 August 2010 - 12:14 PM

Scan is running right now. It has been taking a little more than an hour to complete in the past. I will post as sson as it is complete.




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