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Can someone have a look please.


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14 replies to this topic

#1 dsham

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Posted 18 August 2010 - 02:16 AM

Hi There, i have been referred to here by shrauber from the virus removal forum, i have been in contact with him for a few weeks now, i does not seem i have a virus or malware on my laptop, a full explanantion is detailed in my previous logs which can be found here http://www.bleepingcomputer.com/forums/t/328711/wintrustdll-missing/

Any further help would be great thanks.

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#2 Jacee

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Posted 18 August 2010 - 10:53 AM

A couple of things I noticed ...

Please download TFC by Old Timer http://www.geekstogo.com/forum/TFC-Temp-Fi...er-file187.html and save it to your desktop.

Save any unsaved work. TFC will close ALL open programs including your browser!
Right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.

Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
TFC (Temp File Cleaner) will clear out all temp folders for all user accounts (temp, IE temp, java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder. It also cleans out the %systemroot%\temp folder and checks for .tmp files in the %systemdrive% root folder, %systemroot%, and the system32 folder (both 32bit and 64bit on 64bit OSs). It shows the amount removed for each location found (in bytes) and the total removed (in MB). Before running, it will stop Explorer and all other running apps. When finished, if a reboot is required the user must reboot to finish clearing any in-use temp files.

TFC only cleans temp folders. TFC will not clean URL history, prefetch, or cookies. Depending on how often someone cleans their temp folders, their system hardware, and how many accounts are present, it can take anywhere from a few seconds to a minute or more. TFC will completely clear all temp files where other temp file cleaners may fail. TFC requires a reboot immediately after running. Be sure to save any unsaved work before running TFC.

After rebooting, look for and delete these files. You may have to boot into safe mode and show 'Hidden files and folders'
C:\Users\tech\Desktop\0ezkd8xm.exe
C:\Users\tech\Desktop\winzip145.exe

Reboot into safe mode:
Restart the computer
Immediately begin tapping the <F8> key.
Use the arrow keys to highlight Safe Mode and press the <Enter> key.

Show Hidden Files and Folders
Click Start.
Open My Computer.
Select the Tools menu and click Folder Options.
Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
Uncheck: Hide file extensions for known file types
Uncheck the Hide protected operating system files (recommended) option.
Click Yes to confirm.
Click OK.

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#3 Jacee

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Posted 18 August 2010 - 08:55 PM

Are you still with me?

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#4 dsham

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Posted 19 August 2010 - 02:15 AM

Hi jacee, thanks for your speedy response. I followed your instructions as above and also deleted the files you requetsted. Hopefully you can get to the bottom of my problems. Thanks.

Regards

Davie

#5 Jacee

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Posted 19 August 2010 - 11:34 AM

Can you now get to Windows update?
Still no sound?

Don't worry about turning Windows Defender on, you can scan with Malwarebytes.

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#6 dsham

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Posted 20 August 2010 - 01:40 AM

Hi again, still no sound and still the same error messages explained in my posts from the link above when trying to download windows update. Thanks.

Regards


Davie

#7 Jacee

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Posted 20 August 2010 - 10:11 AM

First open a command prompt, right click to run as Administrator. type or copy paste sfc /scannow
* note the space between c / Press enter.
Restart your computer if sfc /scannow did actually repair any files.


Also, try updating the drivers for your video card.

Edited by Jacee, 20 August 2010 - 10:11 AM.

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#8 dsham

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Posted 20 August 2010 - 12:13 PM

Hi again, when i tried sfc scan it returned with windows resource protection could not start the repair service.

I also checked my drivers for video card and sound drivers and both are up to date. HELP!!! :huh:

Regards

Davie.

#9 Jacee

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Posted 20 August 2010 - 01:58 PM

Okay, look at this article: http://www.winhelponline.com/blog/fix-for-...g-sfc-in-vista/

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#10 dsham

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Posted 21 August 2010 - 01:14 AM

Hi jacee, when i followed this my settings were at manual as was stated on the link you sent me to, i still get the same error message when i try sfc/scanow. Thnaks for your continued help/

Regards.

Davie

#11 dsham

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Posted 25 August 2010 - 02:22 AM

Hi again, any further ideas on how to fix my problems?

Regards

Davie.

#12 Jacee

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Posted 25 August 2010 - 10:42 AM

See if a 'startup repair' fixes the problem * note how many times to do this. Also, you may possibly need to do a 'repair install'.
http://www.sevenforums.com/tutorials/681-startup-repair.html

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#13 DonnieG

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Posted 26 August 2010 - 11:07 PM

HEY DAVIE, I had the same update problem. Win7 home prem. Was still in warranty for help services. Spent 2 days on the phone with MS and finally had to do a reinstall. Solved all my problems. Was mad but it did work. All MS could tell me was that "some" system file had gotten corrupted and they had no idea what.

#14 DonnieG

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Posted 26 August 2010 - 11:10 PM

Ref post 13. It was a repair install not a full.

#15 dsham

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Posted 27 August 2010 - 02:52 AM

Thanks Donnie, looks like i will have to go this way myself, only problem is i cant find my windows 7 disc, so looks like pc repair shop to get my laptop working again.




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