Please download TFC
(Temp File Cleaner) by Old Timer and save it to your desktop.alternate download link
Note: It is normal for the computer to be slow to boot after running TFC cleaner the first time.
- Save any unsaved work. TFC will close ALL open programs including your browser!
- Double-click on TFC.exe to run it. If using Vista or Windows 7, right-click on the file and choose Run As Administrator.
- Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
- TFC will clear out all temp folders for all user accounts (temp, IE temp, Java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.
- Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
Please perform a scan with Eset Online Antiivirus Scanner
.This scan requires Internet Explorer to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
- Click the green button.
- Read the End User License Agreement and check the box:
- Check .
- Click the button.
- Accept any security warnings from your browser.
- Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
- Click the Start button.
- ESET will then download updates for itself, install itself, and begin scanning your computer.
- If offered the option to get information or buy software at any point, just close the window.
- The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
- When the scan completes, push
- Push , and save the file to your desktop as ESETScan.txt.
- Push the button, then Finish.
- Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt
file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click
, then type or copy and paste everything in the code box below into the Open dialogue box:
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.
- Click Ok and the scan results will open in Notepad.
- Copy and paste the contents of log.txt in your next reply.
If you're still not finding any malware, you may have too many applications loading at startup
when Windows boots. Almost all applications you install want to startup when Windows loads. If you allow all these startups, they will compete for and use system resources resulting in poor performance and a slow system. Many of these programs are not needed and disabling them can save resources and improve performance as they can be accessed from Start > Programs or an icon on the desktop if needed. Other reasons for slowness include disk fragmentation, disk errors, corrupt system files, unnecessary services running, too many browser Add-ons/toolbars, failure to clear browser cache, not enough RAM, dirty hardware components, etc
To disable unnecessary startups, use a free Startup Manager
like one of the following:
You will be provided with a list of programs that load when Windows starts. If you untick an entry it will no longer run at startup. This will allow you to experiment and see how your system performs with any of them disabled.-- Note: some startup programs are necessary so be careful what you disable.
If you are unsure what any of the program entries are or if they are safe to disable, search the name using Google <- click here for an example
Or search the following databases:
For more information about other ways to improve performance, please refer to Slow Computer/Browser? Check here first; it may not be malware