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Windows Security Alert / Security Suite

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2 replies to this topic

#1 gialde


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Posted 17 August 2010 - 05:37 PM

I recently downloaded a movie from a non-trusted source and, voila, I now am the proud owner of the Security Suite! I am a lucky man. Anyway, I need to wipe this stuff off my laptop and haven't had any luck using the generic removal guide on this site. I use firefox and cannot access the internet (browser starts up but stalls and must be ctl-atl-delete shut down) so I'm posting from my clean desktop. I've used this fantastic site in the past and it was my first thought upon contracting this annoying bug. Any help would be greatly appreciated!

I'm getting multiple pop-up warnings on my desktop, including a "Security Warning" which states: Application cannot be executed. The file (this part can vary) rundll32.exe is infected. Do you want to activate your antivirus software now? Another pop-up is RUNDLL with a large red X on the left side. It says: Error loading cffqp.dll (this also changes depending on what I'm doing). The specified module could not be found. You can only click OK on this.

There's a pop-up on the lower right where the shield from the malware is on the taskbar. It states: Windown Security Alert with a red X to the left. Windows reports that computer is infected. Antivirus software helps to protect your computer against viruses and other security threats. Click here for the scan your computer. Your system might be at risk now. (I'm not particularly impressed with their sentence structure)

It will also occasionally launch IE to www.viagra.com, which is amusing. I cannot browse to any other sites without a warning page saying "visiting this web site may harm your computer!" It then recommends that I purchase something for secure web surfing. :thumbsup:

As you can see, it's quite infected with this stuff, and normally I can solve it quickly on my own. In this case, I felt it might be prudent to post and get an expert's opinion on my next step. I'm no beginner when it comes to computers, but I do appreciate thorough instruction so don't assume I know what you're talking about when you reply! :flowers:

When I attempted to follow the steps in the Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help, it does not allow me to do much of anything, giving me the message that the file rundll32.exe is infected, asking me if I want to activate my antivirus software now. For this reason, I am not able to check whether my windows firewall is active or post a DDS or GMER log. When I reboot in safe mode with networking, I am not able to access the internet. It is not logging into my wireless network. I do not have much experience operating in safe mode and didn't want to try much once I realized I wasn't able to log in or download from that mode.

Please help ASAP! I know you are constantly bombarded with these posts but I am at a standstill on this and my laptop is useless (I use it for work as well). Thanks in advance for your time. :trumpet:

Edited by Pandy, 17 August 2010 - 06:18 PM.
Moved from MR as no logs are included and prep Guide not followed ~Pandy

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#2 gialde

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Posted 17 August 2010 - 06:51 PM

I noticed Pandy edited this post and removed it from MR. I cannot run DDS to get a log! Read my post!

#3 Pandy



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Posted 17 August 2010 - 10:30 PM

YAY!!! :thumbsup: I am glad to see you got the DSS log gialde.


Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/340754/security-suite-malware/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

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