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BSOD after following "automated removal instructions for security suite using malwarebytes anti-malware guide


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#1 tange1

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Posted 17 August 2010 - 05:09 PM

hello, a friend has droped off a broken windows xp computer with me for repair. The followed http://www.bleepingcomputer.com/virus-remo...-security-suite this guide section 'automated removal section and now the PC bluescreen's on both normal and safemode. Looking for guidance as to what they might have broken. Thoughts? The BSOD is a stop c000021a - windows logon process system process terminated unexpectedly with a status of 0xc00000005 (0x00000000 0x00000000).

Edited by tange1, 17 August 2010 - 05:28 PM.


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#2 hamluis

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Posted 17 August 2010 - 05:39 PM

Hi :thumbsup:.

The majority of references I see for this...are for Win 2K. XP users who have this error...don't really seem to get a resolution of any sort that I can see.

From looking at the Win 2K references, I'd say that the registry is jumbled. A repair install effort would be worth a try...but I suspect that a clean install will be the ultimate resolution.

Some Google Links.

Louis




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