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Persistent Hijacker


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#1 Bilt-Rite PC

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Posted 17 August 2010 - 04:26 PM

I have been trying to remove some malware from a PC, but there is a hijacker that I cannot get rid of. The PC was originally infected by the user mistakenly opening an email attachment. It became infected with one of the fake antivirus bugs, and that has been removed. I used Malwarebytes and manually removed some files and registry entries to get the PC runable. There was a browser hijacker remaining. I tried combofix, but it would initially only run in safe mode. Though Norton Antivirus wasn't installed any longer, combofix still picked up that it was. I used a Norton removal tool to sweep out the remnants and used an AVG removal tool to complete a failed uninstall of AVG. After this, combofix runs in full-mode. It detects rootkit activity and reboots, but the hijacker is never fixed. The internet connection settings in IE aren't showing any use of any proxy. Google will redirect to various pages while searching. Let me know where I need to start....

thanks,

Lane

Edited by Pandy, 17 August 2010 - 06:36 PM.
Moved from Malware Removal logs as no logs are included and Prep Guide not followed ~Pandy


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#2 Pandy

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Posted 18 August 2010 - 01:36 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/340930/persistent-hijacker/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

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