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My icons and start menu is gone!


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#1 Gia.gia

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Posted 17 August 2010 - 01:06 PM

My computer was running perfectly. Then I shut it off for the night. In the morning when I turned it back on my icons and start menu were missing and now I can't do anything. I tried ctr+alt+delete-> New Task -> explorer.exe and it said "Windows cannot find 'explorer.exe'. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search." nothing is working!!! Help!!!

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#2 Queen-Evie

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Posted 17 August 2010 - 01:36 PM

Try system restore to a time just before the problem began.

Open up Task Manager.

When task manager opens, Applications tab.
Click on New Task.
Enter restore in the box, click OK.
If the restore folder opens, click on the rstrui (icon is a computer with an arrow and a clock).
This will open up system restore.

Choose Restore my computer to an earlier time, click Next, then choose your restore point. Click Next again, confirm you want to use that point. Once the process starts, your system will reboot. After it boots up, you will find out if the restore was successful or not.

#3 Gia.gia

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Posted 17 August 2010 - 01:42 PM

Thanks for the reply! When I did what you said it just restored my audio settings back to default.

#4 Gia.gia

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Posted 17 August 2010 - 01:50 PM

Someone please help!!!

#5 gemwest

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Posted 17 August 2010 - 02:07 PM

I'm also having the same problem grrrr
been like it since yesterday ive tried the whole restore ctr alt del
but nothing seems to work can use internet and my other programs but having to go thro the long way to access it
someone please help

#6 MrBruce1959

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Posted 17 August 2010 - 02:17 PM

Please read this from Microsoft. http://support.microsoft.com/kb/330170

Please let me know if this was helpful to you.

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#7 gemwest

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Posted 17 August 2010 - 02:19 PM

Bruce

I'm very naive when it comes to computers!!
How would i view my desktop via windows explorer???

#8 MrBruce1959

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Posted 17 August 2010 - 02:25 PM

Bruce

I'm very naive when it comes to computers!!
How would i view my desktop via windows explorer???

Navigate C:\Windows\Explorer

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#9 gemwest

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Posted 17 August 2010 - 02:27 PM

It says that it cant be found

#10 Gia.gia

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Posted 17 August 2010 - 02:31 PM

Bruce, icant right click either. I can only do things through the task bar

#11 MrBruce1959

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Posted 17 August 2010 - 02:41 PM

We have two posters in the same thread.

If the link above has not helped either of you, I suggest a reboot and holding the F8 key at boot up to enter Windows in SAFEMODE.

Please let me know if you get the Windows start menu under safemode.

Bruce.
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#12 gemwest

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Posted 17 August 2010 - 02:44 PM

i cant do nothing in safe mode i had to re do f8 and just re boot as normal but no difference

#13 MrBruce1959

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Posted 17 August 2010 - 02:50 PM

If the Windows start menu is now available, we need to get you to the command prompt, or by typing cmd.exe.

Once you gain access to the command prompt, your next course of action typing the following text into the cmd window at the cursor sfc /scannow then hit enter.

Allow System File Checker to scan the Windows folder for corrupted files.

If you still have Internet access this may be helpful http://onecare.live.com/site/en-us/default...=sah/?s_cid=sah

If this fails to work, you may have a possible computer infection, but at this point, that has to be determined with advanced scanning tools.


Bruce.
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#14 gemwest

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Posted 17 August 2010 - 02:58 PM

at the f8 prompt i have the choice of:
SAFEMODE
SAFEMODE WITH NETWORKING
SAFEMODE WITH COMMAND PROMPT

but on any of them i just have a black screen with safemode written in corners but no start toolbar

Edited by gemwest, 17 August 2010 - 03:09 PM.


#15 MrBruce1959

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Posted 17 August 2010 - 03:13 PM

at the f8 prompt i have the choice of:
SAFEMODE
SAFEMODE WITH NETWORKING
SAFEMODE WITH COMMAND PROMPT

but on any of them i just have a black screen with safemode written in corners but no start toolbar


Choose this one SAFEMODE WITH COMMAND PROMPT

Then type sfc /scannow

Bruce.
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