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Malware, Antimalware Doctor, and unable to access Windows Update

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3 replies to this topic

#1 unit_g83


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Posted 17 August 2010 - 01:04 PM

Hi Guys,

Thank you in advance for your time in reading and any recommendations you may have. basically, i'm in the exact same situation as this guy: http://www.bleepingcomputer.com/forums/t/314396/antimalware-doctor-not-quite-fully-removed/

i used MBAM to clean my laptop, which it did, but i am still being redirected to other sites. and unfortunately i can't access Windows Update either.

i've already run cmbofix - i had a rootkit infection which has been removed but something is still left behind. as soon as my laptop restarted during the the combofix procedure, a msg did appear from norton saying i had a virus - backdoor.Tidserv!inf - which i'm not sure if its been removed or not. i'm going to run some additional scans when i get home today on MBAM and norton.

if there are any further scans that are recommended, i would really appreciate the help. thanks again!

I've run Norton and mbam scans but no viruses or Trojan found. But I still can't access windows update, and I'm still getting Google re directs. I also noticed that my laptop doesn't hibernate anymore.

EDIT: Posts merged ~BP

Edit: combofix is still finding the same rootkit virus located at c:\Windows\system32\drivers\Imapi.sys I'm not sure what to do from here.. is it possible to delete this file with the laptop on and replace with a clean version from another laptop via drag and drop? I'm using Windows xp and I have access to a network running the same. As I'm not sure what the Imapi file contains, I'm only having a guess at an option.

Edited by unit_g83, 17 August 2010 - 05:44 PM.

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#2 Orange Blossom

Orange Blossom

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Posted 17 August 2010 - 11:42 PM


I'm sorry we missed your previous topic. I would have provided the instructions there that I'm going to give you now. Since that earlier topic is a duplicate of this one, I'm going to go ahead and delete it to avoid potential confusion.

Please follow the instructions in ==>This Guide<== starting at step 6.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Since you have run ComboFix, please include the ComboFix log in the new topic. Please be sure to include a description of your computer issues and what you have done to try to resolve them.

If you cannot produce any of the other logs, then please create the new topic anyway, include the information that you were unable to produce the other logs and why and include the ComboFix log along with a description of your computer issues.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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#3 unit_g83

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Posted 18 August 2010 - 06:54 AM

Hi Orange Blossom,

I've carried out the scans you requested and posted to http://www.bleepingcomputer.com/forums/t/340849/antimalware-doctor-removed-but-rootkit-virus-remains/. i'll PM you the same just in case. Thank you!!

#4 Pandy



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Posted 18 August 2010 - 09:18 AM


Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/340849/antimalware-doctor-removed-but-rootkit-virus-remains/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

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