Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Rootkit.Agent/Gen-TDSS, Need your help to remove it


  • This topic is locked This topic is locked
2 replies to this topic

#1 jimmakos7

jimmakos7

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:03:51 PM

Posted 17 August 2010 - 07:01 AM

Hello, I am having a problem with a PC that is running Windows XP Pro Service Pack 2. There is a e-mail account that is set up in MS Outlook 2003. So, the last week (I was on vacations) the end user of the PC told me that he gets hundreds of Symantec Pop ups that have to do with SPAM. After a lot of search the last two days that I got back from my vacations I found that the PC is infected with Rootkit.Agent/Gen-TDSS. I have Symantec Endpoint Protection v11 on that PC (it's part of a domain). I tried with MalewareBytes' Anti-Malware but it didn't find anything. The log is clear so I don't post it here. I then tried with SUPERAntiSpyware and it found the Rootkit.Agent/Gen-TDSS on C:\\WINDOWS\SYSTEM32\DRIVERS\OYJQUW.SYS . I tried removing it and rebooted the PC in order to do that but the rootkit wasn't removed (I saw from other posts that I am not the only one with that problem). I got new pop ups from Symantec about SPAM messages that the e-mail account I have set up on the PC sents.

Is the SPAM problem connected with Rootkit.Agent/Gen-TDSS? I have downloaded ComboFix.exe but I have not run it cause as you say I will need your guidance.

Please let me know what steps should I follow. I was thinking about running SUPERAntiSpyware in Safe Mode and try to remove it this way. Should I try it?

Thanks in advance,

Dimitris from Athens

Edited by Pandy, 17 August 2010 - 07:12 PM.
Moved from Malware removal logs as no logs are included and the prep Guide not followed ~Pandy


BC AdBot (Login to Remove)

 


#2 jimmakos7

jimmakos7
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:03:51 PM

Posted 18 August 2010 - 04:37 AM

I tried today doing the steps from this topic http://www.bleepingcomputer.com/forums/t/337539/spam-virus-popping-up-symantec-email-proxy-alerts/ that seems the same issue more or less so I could take the logs and post them here. But while it was scanning with GMER I got a black screen. It didn't do anything else. Now it doesn't even boot. I followed the steps you said. Why did I get that result?

I do now a check disk (I put the hard drive to another PC to do that). What am I missing? I could use your help.

Thanks,
Dimitris

#3 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,942 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:08:51 AM

Posted 21 August 2010 - 11:03 PM

Hello,

I don't know why your computer black-screened. I see that you have now posted a topic here: http://www.bleepingcomputer.com/forums/topic341167.html

Now that you have posted a log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users