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No internet connection windows vista

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#1 cmaze


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Posted 16 August 2010 - 06:56 PM

My Mom's computer is a Asus BTO S1-P5G35 Series. running Windows Vista Home Premium Pentum Dual CPU E2200 at 2.2 GHz. It suddenly has not internet connectivity. The modem works because I am connected to it with the same ethernet cable that will not work with my Moms computer on this laptop. Under Network Adapters it shows a Microsoft 6to4 adapter not working because windows cannot download drivers required for the device (Code 31). I cannot find any drivers in my searches on the internet to download, if this is indeed the problem. Any insight you can give on solving this problem would be helpful. Thanks. A relative did try to restore the system to a few days ago when the internet was working. I had uninstalled the Microsoft 6to4 adapter hoping it would reinstall upon reboot and it did not. the error reappeared when the system was restored to a prior date.

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#2 MrBruce1959


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Posted 16 August 2010 - 08:09 PM

Is the problem you are having related to the on-board NIC?

If so you should go to the Asus web site for drivers. However under normal condictions the on-board network adapter should work with native windows drivers.

You may want to check your settings in your BIOS set up utility, just for the fun of it, try loading system defaults in your BIOS and see if the problem goes away.

If this is not the case, then you should download the drivers from Asus and point your network adaptor to the installation file, by going to Device Manager, choosing the network adaptor and clicking update driver and point it to your installation file for your adaptor.

You could also try rolling that driver back in Device Manager as well, to see if rolling it back returns things back to normal again.


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