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Residual Pop-up after spyware removal


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#1 Datastorm

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Posted 16 August 2010 - 04:32 PM

My friend asked me to fix his computer when he noticed many popups and problems with his system. I've removed spyware from dozens of systems for friends and family, but this one is a bit eluding. It was a typical spyware intrustion that included icons in the the bar with pop ups warning of non-existent malware on the system.

To fix the problem I used Ad-Aware, Malware Bytes, and Spybot Search and destroy. I loaded all programs, downloaded all necessary updates and ran the programs 4 times each finding one or two items after the first 97 items were removed. The last run was completely clean on all scanners and I restarted the system with no popups or problems. When I started IE 8.0 it directed me to the preferred start page, then ANOTHER IE window appeared with a webpage about registry errors. This second webpage was NOT requested by me. I ran all scanners again with NO new discoveries.

I downloaded and ran Hijackthis and I DO have a log for review. Please let me know if we can get this rectified soon as my friend needs his computer tonight. Thank you!

By the way, the system is running Windows XP Media Center With service pack three. He does have McAfee installed and it IS updated and running in the background as we speak. Since signing on the forum, it has informed me twice that a svchost.exe program is attempting to access a know bad site.

Thanks for your prompt response! I will copy/paste Hijack log upon request.

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#2 boopme

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Posted 16 August 2010 - 10:04 PM

Hello and welcome. Before we move off yo HJT let's do this.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.



Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
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#3 Datastorm

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Posted 22 August 2010 - 02:46 PM

Apologies for the delay. I had my wife's birthday party to attend to and the last few days have been hectic.

I have done as you instructed with the two programs. I will paste the SAS log below. Just FYI, the internet explorer seems fine now with no problems but the firefox browser ALWAYS redirects to www.dymasearch.com regardless of what I have listed in the default page.

Here is the result of the SAS scan:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 08/22/2010 at 11:40 AM

Application Version : 4.41.1000

Core Rules Database Version : 5390
Trace Rules Database Version: 3202

Scan type : Complete Scan
Total Scan Time : 01:05:16

Memory items scanned : 557
Memory threats detected : 0
Registry items scanned : 9222
Registry threats detected : 0
File items scanned : 30852
File threats detected : 2

Adware.Tracking Cookie
cdn4.specificclick.net [ C:\Windows\System32\config\systemprofile\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\SLQC5MTM ]
core.insightexpressai.com [ C:\Windows\System32\config\systemprofile\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\SLQC5MTM ]

Just to recap, here are the following tools I've used thus far:

Spybot Search and Destroy
Malware Bytes
Super Antispyware
Adaware
AVG Free Antivirus
ATF Cleaner
Hijack This

#4 boopme

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Posted 22 August 2010 - 03:17 PM

Take a look in Firefox Add Ons for this a nd if there didable... Redirector

clear my web browser's cache
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Datastorm

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Posted 22 August 2010 - 05:40 PM

No Redirector Add-ons listed.

Below, I'll add the MBAM log:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4450

Windows 6.0.6001 Service Pack 1
Internet Explorer 7.0.6001.18000

8/22/2010 5:35:33 PM
mbam-log-2010-08-22 (17-35-33).txt

Scan type: Full scan (C:\|)
Objects scanned: 262667
Time elapsed: 1 hour(s), 26 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Program Files\Mozilla Firefox\extensions\{38caea96-8f2b-d33b-0fdf-27d93ce80c93}\components\1800fe95-7e3c-33dc-4c77-8426f2b2f317.dll (Adware.Adrotator) -> Quarantined and deleted successfully.


Im restarting now. I'll post update shortly.

#6 Datastorm

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Posted 22 August 2010 - 05:56 PM

The automatic redirect to dymasearch is gone. I will continue to experiment for the next few hours to make sure the popups are gone, however, this is the first time I've been able to start the browser and have it be directed to the proper start page, so it is promising.

Let's keep our fingers crossed. I will re-run all tools one last time and visit a few websites to verify the popups are gone. Let's keep our fingers crossed. I will return shortly with the final results. thanks for the time in advance!

#7 boopme

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Posted 22 August 2010 - 06:26 PM

Good,looks like the troublemaker was here... C:\Program Files\Mozilla Firefox\extensions\{38caea96-8f2b-d33b-0fdf-27d93ce80c93}\components\1800fe95-7e3c-33dc-4c77-8426f2b2f317.dll (Adware.Adrotator) -> Quarantined and deleted successfully.


Yes,run the scans and verify all's good,thanks.
Let's also do an online scan.
ESET
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the ESET Online Scanner button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Export to text file... to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Eset Smart Installer icon on your desktop.
  • Check the "YES, I accept the Terms of Use"
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push "List of found threats"
  • Push "Export to text file", and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the "<<Back" button.
  • Push Finish
In your next reply, please include the following:
  • Eset Scan Log


NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 Datastorm

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Posted 24 August 2010 - 03:43 PM

I ran the ESET scan as requested prior to going to bed. When I woke, the computer had restarted and I am unable to find any trace of a log. I ran the scan a second time and it did not find anything. Is there a place where I can find the log?

So far, all the other scans look clear. I thank you very much for your help!

#9 Datastorm

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Posted 24 August 2010 - 03:45 PM

P.S.: I did look in the ESET history and it found 5 items in the first run. The second run did not pick up any so I'm assuming that the first scan completed prior to restart and it removed the infections.

#10 boopme

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Posted 24 August 2010 - 03:57 PM

NOTE: In some instances if no malware is found there will be no log produced.


Looks good to me DataStorm,
If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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