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Google redirect and rootkit malware


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2 replies to this topic

#1 ihopesomeonecanhelp

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Posted 16 August 2010 - 01:09 PM

I have spent nearly a week now using every anti virus, malware, and rootkit program I can find, and even after correcting everything found, I am still infected. I have easily spent 40 hours on this so far. I need expert help for sure. I am on a Dell Latitude 610 and windows xp profesiional sp2 with all updates current.

The problems are:
1. Very slow computer, hard drive is constantly reading and writing. What its doing, I dont know. Watching the processes in task manager have not clarified that much. The computer runs incredibly slow!

2. My Ad Aware active protection keeps blocking my computers attempts to connect to a couple malicious websites. I looked up the few urls and they are malicious and not normal web sites. The program shown as trying to connect was originally a hidden program I found and deleted with sophos anti-rootkit. Now the programs showing as trying to connect are usually svchost or iexplore.

3. I get pop ups for zinga, shopping websites and search engines I did not ask for. I think is called the google redirect issue, when I am using Internet explorer 8.

4. The hosts file was checked and only has localhost in it and the listings added by spybot search and destroy. That file keeps adding www.007guard.com and the large spybot list, even though I deleted Spybot via uninstall.

5. I delete all hidden files found by sophos antirootkit many times, only to restart and find four new hidden temporary internet files made again. An Sophos error message in the scan report says that I do not have access to my full registry, HKEY_LOCAL_MACHINE and also finds a hidden entry labeled HKEY_LOCAL_MACHINE\SAM that cannot be removed.

5. Malwarebytes, Superantispyware, AVAST, ESET Online Scan, Ad-AWARE, Spybot Search and Destroy and a host of other online scanners and downloaded anti virus, rootkit, and malware programs have failed to fix this infection. I do not want to reinstall the Operating System if I can otherwise resolve this.

I need some expert help!

Thanks!

Edited by ihopesomeonecanhelp, 16 August 2010 - 01:10 PM.


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#2 Orange Blossom

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Posted 16 August 2010 - 11:29 PM

Hello,

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


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#3 Pandy

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Posted 17 August 2010 - 06:41 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/340704/have-a-rootkit-and-google-redirect-issue-i-cant-fix/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

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