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My computer always restarts


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14 replies to this topic

#1 LoGD

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Posted 16 August 2010 - 12:33 PM

Hi everyone, whenever I try to start my computer,when it reaches the loading screen ( the part where the Windows logo shows up and there's a little blue bar zooming past) it suddenly restarts. What should I do?

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#2 hamluis

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Posted 16 August 2010 - 12:36 PM

Does it eventually boot into XP?

Can you into XP via safe mode?

How long has this been going on?

Do you use XP's System Restore function?

Louis

#3 LoGD

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Posted 16 August 2010 - 01:45 PM

It justs gets to that loading screen then it restarts and loops.
I got the same result when I tried to start safe mode and last known good config.
It started yesterday morning.
I cannot even get into the screen where you pick a user.
I'm using my iPod to type this.

#4 hamluis

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Posted 16 August 2010 - 01:51 PM

Thanks, I will ask one of the BC Malware Team for assistance...they handle systems which are unbootable.

Be patient, please smile.gif.

Louis

#5 LoGD

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Posted 16 August 2010 - 02:07 PM

Ok.Thanks

#6 Elise

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Posted 16 August 2010 - 02:21 PM

Hi, please let me know if you have an XP CD at your disposal.

We Need to Diagnose Your BlueScreen
  1. When you boot your machine, press F8 to list the startup options, exactly as you would if you were trying to enter Safe Mode
  2. Select "Disable Automatic Restart on System Failure", as shown here:
  3. When your system BSODs, write down the STOP error code, as well as any written out error message back here. The STOP error will always appear, but the message may not. You are looking for this:
Please post me the error(s).

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#7 LoGD

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Posted 16 August 2010 - 02:48 PM

I got the message
STOP: c000021a {Fatal System Error}
The Windows Logon Process system process terminated unexpectedly with a status of 0xc0000034 (0x00000000 0x00000000).
The system has been shut down.

#8 hamluis

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Posted 16 August 2010 - 03:00 PM

Reference: http://support.microsoft.com/kb/156669.

Louis

#9 Elise

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Posted 16 August 2010 - 03:25 PM

Hi, please let me know if you have an XP CD.

regards, Elise


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#10 LoGD

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Posted 17 August 2010 - 12:13 AM

Yes I have one

#11 Elise

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Posted 17 August 2010 - 02:34 AM

Let's try to boot your computer using a Boot CD.

Please print this guide for future reference!

You will need a blank CD, your Windows XP install disc, a clean computer and a flash drive.

Please follow the steps below and let me know if you were successful. Please tell me what error messages you got and/or what steps you got hung up on.

1. Download the PE Builder to your desktop

http://www.nu2.nu/download.php?sFile=pebuilder3110a.exe
  • Double-Click on the PE Builder that you just downloaded to your desktop.
  • Follow all of the instructions/prompts that come up.
2. Insert your XP CD with SP1/SP2/SP3 into a CD Rom drive
  • Double-Click on PE Builder.exe located on your desktop.
  • Click NO to Search for Windows Installation Files
  • Make the following selections from the Main Screen that pops up:
    • Builder
      • Source:(path to Windows installation files)[list]
      • Enter the path to the drive where your XP CD is located.
      • You can click on the "..." button on the right to navigate to the path as well.
    • Custom: (include files and folders from this directory)
      • No information is necessary, leave blank.
    • Output:
      • Keep the default
  • Media output
    • Choose Create ISO image
    • Do not choose Burn to CD/DVD
      • Download the RunScanner plugin and save it to your desktop
      http://www.paraglidernc.com/Files/RunScanner10025.cab

      Please note: You will be prompted for the folder that it shall be saved. By default it appears as runscanner10025. It should be modified to just runscanner <--- Important!!!
      • Press the Plugin button on the PE Builder interface
      • Press the Add button and navigate to the location of the RunScanner plugin to install
      • Please note: If you are using a Windows XP disc with sp2 then highlight RpsSS needs to launch DComLaunch and then press Enable
    • When your done press Close and the PE Builder interface will re-appear
3. Click on the "Build" button
  • You will see the Windows EULA message. Click on I Agree
  • You will now see the Build Screen. Let it run it's course
  • When the Build is finished you can click close, then exit
4. Burn your ISO file to CD==========

Next........

From your clean computer..

Please download OTLPE.zip and save it to a flash drive.
http://oldtimer.geekstogo.com/OTLPE.zip
http://www.itxassociates.com/OT-Tools/OTLPE.zip

Double click and unzip OTLPE.zip to its own folder on your flash drive. Name it OTLPE <-- Important!!

==========

Plug your flash drive into your sick computer now and do as instructed below..

==========

1. Restart Your sick Computer Using the PE Builder ISO CD That You Have Created
  • Insert the CD in to one of your CD/DVD drives.
  • Restart your computer.
    • The computer should choose to boot from the CD automatically. If it doesn't and you are asked if you want to boot from CD, then choose that option.
  • Once the desktop appears, you will receive a message asking: Do you want to start Network support?
    • Click on No
  • After it loads press the Go button in the lower left and do this....
    • Go
    • System
    • Display
    • Screen Resolution
    • 1024x768
    Next choose....
    • Go
    • Programs
    • A43 File Management Utility
==========

In A43File Management you should see your flash drive
Navigate to the OTLPE folder that you saved to your flash drive.

Open the OTLPE folder and double click Start.bat.
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTLPE should now start

    Change the following settings
    • Change Services, Drivers, Standard and Extra Registry to All
    • Uncheck LOP and Purity check
    Please note: Stay with your computer during the course of the scan. If "Entry Point Errors" are encountered simply press "ok" and allow the program to continue. <-- Important!!
  • Push
  • A report will open named "OTL.tx"t and another will be minimized to the system tray named "Extra.txt". Save both log's to your flash drive. Copy and Paste them in your next reply.

Edited by elise025, 17 August 2010 - 02:35 AM.
Topic moved to malware removal forum

regards, Elise


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#12 LoGD

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Posted 19 August 2010 - 06:18 PM

It worked. Thanks smile.gif

#13 Elise

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Posted 20 August 2010 - 03:17 AM

Well, then please post me the OTL log so I can have a look. smile.gif

regards, Elise


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#14 Elise

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Posted 30 August 2010 - 08:11 AM

Hi, are you still there?

regards, Elise


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#15 Elise

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Posted 13 September 2010 - 03:39 AM

Due to lack of feedback, this topic is now closed.

If you are the original topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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