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Infection


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#1 mixpix

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Posted 16 August 2010 - 02:11 AM

BC Removal Guide, AV Security Suite.

I would try following (exactly) the suggestions/instructions in the above link.

Louis


That is what happened to me. I got that site & would back out of it, killing the browser. It probably like you all say, left a "trojan" to come back & haunt me; it did in a big way.

I called Dell support & they had me put this laptop in "safe mode" but I couldn't get any malware protection directly on it without downloading 'Malwarebytes' on another computer then transferring it via flash drive over to the infected machine. It got rid of the virus alright but it hasn't been quite the same since.

When I open a photo from a news site & click on it to enlarge, it passes the browser to the 2nd one. When I go through the maintenance, doing the "disk Error Checking" procedure, after get this message:
STOP: c oooo 145 {application error. The application failed to initialize properly (0x 0000005). Click OK to terminate application. There isn't a button to click & it is in a blue screen mode so I have to do a hard shut down.

My belief is this problem stems from this episode with this false 'AV Security Suite'. It would pop up from time to time & I would just shut down the browser. I thought that would kill it but it would show up when I did certain search queries on Google. I would receive a visit from that "AV" site & it would go through so fast, even at times putting a desk top icon. These attacks happened exclusively with IE8.

I must admit, I wasn't very savvy with computers; a little more now but I didn't know why I would need other protection than the usual anti-virus software? I was told that I need malware protection & I had never had it before so now, I am still paying for it at a certain level.

When my computer comes back after being in the "log out" mode, it opens differently than the other laptop. The window has a message: "resuming windows" & a bar at the bottom of the screen with light panels across the bottom that are counting down. There is also the message that comes up when the lights are counting down: "press F8 for start up options".

I am still using this computer & now go through all the hoops that is recommended on this site but that error message & the little quirks are a concern to me. I hope I can be helped & I'm making some sense?

One other note. I can get Adobe to open in IE8 but not Firefox; if that means anything?

Thank you ahead in advance,

mix :thumbsup:




Windows 10 Pro 64 bit version 1709
Processor: Intel® Core™2 Duo i5-4210U CPU  T5750 @ 1.70gHz 2.40 GHz
Ram: 8.00 GB
system type: 64bit x-64-based processor
http://speccy.piriform.com/results/VNZNmcrsHQpEHgN51iurDWj


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#2 hamluis

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Posted 16 August 2010 - 07:33 AM

I've split your post from the thread you appended it to.

IMO...a common mistake made by many...is that they assume that there is only 1 agent on the system that is causing problems. I believe that this is the reason that many "self-help" efforts fail to remove all traces of malware which are present.

I'm going to move your thread to the Am I Infected forum so that someone more knowledgeable than myself...can have a look.

Louis

#3 boopme

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Posted 16 August 2010 - 02:44 PM

Hello, I would recommend you try it this way. If you have issues downloading then you will again need to run these off the flasdrive.

Reboot into Safe Mode with Networking
How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 mixpix

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Posted 16 August 2010 - 03:33 PM

boopme,
are you referring to me with the error message that taking these steps will eliminate it? Other than that message, the Adobe issue & the seemingly weird manner in which the laptop comes back from its sleep mode, the laptop runs fine. I don't know if it will damage the machine in the future, recovering with hard re-boots but I want to make sure that you are referring specifically to my problem & I'm not creating more issues by following the steps that you posted.

I'm not the greatest computer savvy person & I know you all on this site are. Please excuse my redundant questions.

Thanks,
mix


Windows 10 Pro 64 bit version 1709
Processor: Intel® Core™2 Duo i5-4210U CPU  T5750 @ 1.70gHz 2.40 GHz
Ram: 8.00 GB
system type: 64bit x-64-based processor
http://speccy.piriform.com/results/VNZNmcrsHQpEHgN51iurDWj


#5 boopme

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Posted 16 August 2010 - 07:01 PM

Well this appears to be malware. The only other reference I find to this error is a defrag and disk check.
Running them ( the malware tools and the defrag) cannot hurt,

Edited by boopme, 16 August 2010 - 07:01 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 mixpix

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Posted 17 August 2010 - 03:00 AM

I don't have the problem when I defrag; only when I Error Check the disk. I had seen an article on the Microsoft website that addressed slow computers.

The process was to enter through 'MY Computer', highlight the C: drive, click on properties & do "Disk Clean up" (by the pie chart). Then the article said to go to the "tools" tab, where the "Disk Error Checking" & "Defrag" applications were. The article went on to say that in the Defrag(use monthly), the analyze button could be clicked on to see if the section needed defragging? Usually it doesn't but when I do use it, it works fine. The other application; the "Error Checking" was said that the application should be used weekly & then I get that message. It's driving me nuts but maybe; hopefully, I'm making more of a deal than need be?


Windows 10 Pro 64 bit version 1709
Processor: Intel® Core™2 Duo i5-4210U CPU  T5750 @ 1.70gHz 2.40 GHz
Ram: 8.00 GB
system type: 64bit x-64-based processor
http://speccy.piriform.com/results/VNZNmcrsHQpEHgN51iurDWj





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