Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Antimalware Doctor


  • This topic is locked This topic is locked
8 replies to this topic

#1 Burter

Burter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:08:03 PM

Posted 15 August 2010 - 03:46 PM

So following your removal guide, I downloaded/installed MBAM and removed what it could find of the virus. However, I am periodically still receiving threats from SEUPD.exe. Windows Explorer is crashing every now and then, and some of my systray icons are invisible.

I have a feeling MBAM failed to remove the virus entirely, and would appreciate any help in figuring this out.

Running Vista 64-bit Ultimate.

BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,331 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:03 PM

Posted 15 August 2010 - 05:10 PM

Hello, let's do this.. I know some is reapeated but do it anuway. thanks.
Reboot into Safe Mode with Networking
How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Burter

Burter
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:08:03 PM

Posted 15 August 2010 - 06:00 PM

I was unable to open any browsers in safe mode with networking, despite being connected to the internet.

The virus isn't currently stopping me from doing anything, is it absolutely necessary to be in safe mode?

#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,331 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:03 PM

Posted 15 August 2010 - 06:13 PM

Ok , no it would be best,but we can't always get what we want,
Run in Normal
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Burter

Burter
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:08:03 PM

Posted 15 August 2010 - 07:53 PM

Rkill didn't find any rogue processes.

Here are my scan logs:

SAS:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 08/15/2010 at 07:32 PM

Application Version : 4.41.1000

Core Rules Database Version : 5360
Trace Rules Database Version: 3172

Scan type : Complete Scan
Total Scan Time : 01:21:29

Memory items scanned : 675
Memory threats detected : 0
Registry items scanned : 12343
Registry threats detected : 5
File items scanned : 45446
File threats detected : 13

Adware.Tracking Cookie
C:\Users\aofhxc\AppData\Roaming\Microsoft\Windows\Cookies\aofhxc@ad.yieldmanager[2].txt
C:\Users\aofhxc\AppData\Roaming\Microsoft\Windows\Cookies\aofhxc@content.yieldmanager[4].txt
C:\Users\aofhxc\AppData\Roaming\Microsoft\Windows\Cookies\aofhxc@content.yieldmanager[5].txt
C:\Users\aofhxc\AppData\Roaming\Microsoft\Windows\Cookies\aofhxc@yieldmanager[2].txt
cdn4.specificclick.net [ C:\Users\aofhxc\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\MEC42WK9 ]
core.insightexpressai.com [ C:\Users\aofhxc\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\MEC42WK9 ]
C:\Users\aofhxc\AppData\Roaming\Microsoft\Windows\Cookies\aofhxc@yieldmanager[1].txt
C:\Users\aofhxc\AppData\Roaming\Microsoft\Windows\Cookies\aofhxc@content.yieldmanager[3].txt
C:\Users\aofhxc\AppData\Roaming\Microsoft\Windows\Cookies\aofhxc@avgtechnologies.112.2o7[1].txt
C:\Users\aofhxc\AppData\Roaming\Microsoft\Windows\Cookies\aofhxc@content.yieldmanager[2].txt
C:\Users\d2loader\AppData\Roaming\Microsoft\Windows\Cookies\d2loader@richmedia.yahoo[1].txt
C:\Users\d2loader\AppData\Roaming\Microsoft\Windows\Cookies\d2loader@content.yieldmanager[2].txt
C:\Users\d2loader\AppData\Roaming\Microsoft\Windows\Cookies\d2loader@content.yieldmanager[3].txt

Browser Hijacker.Deskbar
(x86) HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}
(x86) HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}\ProxyStubClsid
(x86) HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}\ProxyStubClsid32
(x86) HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}\TypeLib
(x86) HKCR\Interface\{4897BBA6-48D9-468C-8EFA-846275D7701B}\TypeLib#Version


MBAM results:

Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4434

Windows 6.0.6002 Service Pack 2
Internet Explorer 7.0.6002.18005

8/15/2010 7:49:21 PM
mbam-log-2010-08-15 (19-49-21).txt

Scan type: Quick scan
Objects scanned: 141062
Time elapsed: 3 minute(s), 18 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

My system tray icons are still messed up currently, and I've no idea if this actually got rid of the virus.

EDIT: No, I'm pretty sure it's still there.

Edited by Burter, 15 August 2010 - 09:55 PM.


#6 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,331 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:03 PM

Posted 15 August 2010 - 10:05 PM

Is this process still running in Task Manager, seupd.exe ??
Does ending it help?

If not we still have a bit of malware living and we will need stronger tools to get it.
The 64 bit OS is a bit different and some tools will not run.

We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If DDS won't ru use OTL (see below)
If Gmer won't run,skip it and move on.

Let me know if that went well.



  • 1. Please download OTL from one of the following mirrors:
  • This is THE Mirror
    2. Save it to your desktop.
    3. Double click on the Posted Image icon on your desktop.
    4. Under the Custom Scan box paste this in
    netsvcs
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    /md5stop
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT

    5. Push the Quick Scan button.
    6. Two reports will open, copy and paste them in a reply here:
  • OTL.txt <-- Will be opened
  • Extra.txt <-- Will be minimized

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Burter

Burter
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:08:03 PM

Posted 15 August 2010 - 10:11 PM

The SEUPD.exe thing isn't actually a process, and it's not in the UPDATE folder when I look for it, so I'm not sure if that isn't just MBAM.

I will edit the OTL logs into this post when it finishes.

Here are the logs you asked me to post from DDS and GMER: EDIT: I forgot to mention, GMER will not scan as requested per the preparation thread. I can only scan services, registry, and files, the rest are greyed out.

http://www.bleepingcomputer.com/forums/t/340198/antimalware-doctor-logs/

EDIT: Scan finished.

EDIT Moved OTL log to MRL topic~~boopme

Edited by boopme, 15 August 2010 - 10:40 PM.


#8 Burter

Burter
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:08:03 PM

Posted 15 August 2010 - 10:34 PM

Also, Windows Explorer crashed again while I was copying those logs.

#9 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,331 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:03 PM

Posted 15 August 2010 - 10:40 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users