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Help antivirus software keeps disappearing


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#1 jeanie245

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Posted 14 August 2010 - 08:37 PM

Hello I am new and glad to have you here and I hope that I posted this in the right area

Help Please!!

I got a trojan called Trojan BHO a few days ago. I used Malware bytes to scan and it said it deleted it. Since then the Panda Software 2010 Global Protection won't run. In fact, it disappears when I turn on my computer - every time. I tried reinstalling 3 times and it does install and I scan and everything says okay, but when I turn off the computer, and reboot, Panda is gone. So I ran a program called Trojan remover and it said this:


Winlogon Notify: avldr - C:\WINDOWS\......\avldr.dll.
This file can't be found

I tried many things. I tried to search for it under "start - search for files and folders" and windows searches and then stops searching. I tried finding the avldr.dll file on the internet and can't find it to put it on my computer.

I understand that this is part of Panda software. I tried reinstalling Panda global protection 2010 3 times and when I shut down the computer, it is gone. I tried it all in safe mode too. What should I do now?

Where should I get the dll? What steps shouuld I take besides reformating? Can you help me please?
jeanie
thank you!

Edited by Orange Blossom, 14 August 2010 - 09:06 PM.
Move to AII as no logs posted and prep. guide not followed. ~ OB


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#2 boopme

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Posted 14 August 2010 - 11:01 PM

I think the safest way is to actually get it from Panda so you get the actual dll that goes with that app and your OS.. Start a support ticket.
http://www.pandasecurity.com/homeusers/
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